Paying your utility bill online is a convenient option offered by the City of Franklin’s utility billing department. The city provides water sewer electric, and trash pickup services to residents and businesses, and bills can be paid electronically through the city’s website. This article will explain the benefits of paying online, walk through the steps to pay your bill, detail other payment options, and provide tips for understanding your utility bill.
Why Pay Your Bill Online?
Paying your Franklin utility bill online has several advantages:
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Convenience: You can pay anytime, day or night, without having to visit city hall.
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Speed: Online payments post to your account immediately, whereas mailed payments can take days to process.
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Security: The city website uses encryption to protect your financial information.
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Account access: View your balance and payment history anytime when you pay online.
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Auto-pay Set up recurring payments so your bill gets paid automatically each month,
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Paperless billing: Opt out of paper bills and access your statements electronically. Going paperless helps the environment too!
Paying online helps you avoid late fees, service disruptions, and unnecessary trips to city hall. It’s the fastest and most convenient way to pay in Franklin.
How to Pay Your Bill Online
Paying your Franklin utility bill online takes just a few minutes. Follow these steps:
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Go to the city’s website at www.franklin.in.gov.
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Click on “Pay Utility Bill” under the “I Want To” menu.
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On the next screen, click “Make a Payment” to enter the payment portal.
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Enter your 10-digit utility account number and 4-digit PIN found on your bill.
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Choose which utility you want to pay – you can pay all or select individual services.
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Enter the payment amount and select a payment method. Options include credit/debit card, e-check from a bank account, or electronic funds transfer (EFT).
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Fill in your payment details and submit.
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Print or save the confirmation page for your records.
For recurring payments, simply check the auto-pay box during checkout. The funds will be automatically debited from your payment method each month.
Other Ways to Pay Your Bill
If you prefer not to pay online, the City of Franklin offers other payment options:
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By phone: Call the utility billing department at (317) 736-3631.
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By mail: Send a check or money order with your payment stub to City Hall.
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In person: Visit the utility billing office at City Hall, 70 E Monroe St.
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Drop box: A secure drop box is located behind City Hall. No cash payments.
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Auto-pay: Complete an ACH form to automatically debit payments from your bank account each month.
No matter how you choose to pay, your utility bill is due by the 20th of each month to avoid late fees.
Understanding Your Utility Bill
When reviewing your Franklin utility bill, here are some key things to look for:
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Service address: Where service is being provided.
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Account number: Your unique 10-digit utility billing account number.
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Date range: Shows the service period the bill covers.
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Water usage: Charged per 1,000 gallons used based on meter readings.
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Sewer rate: Set fee plus a usage rate per 1,000 gallons.
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Electric usage: Charged per kWh used over the service period.
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Fuel adjustment: Fee to cover fuel costs for generating electricity.
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Taxes: Various utility taxes charged by the city and state.
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Garbage fee: Fixed monthly rate for trash collection.
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Due date/late fee: Payment is due by the 20th to avoid a $10 late charge.
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Total amount due: Sum of all current charges on the account.
Carefully review all the charges each month. Report any errors or discrepancies immediately to the utility billing department.
Payment Options – Utility Bills
- Pay in Person at the Treasurer’s Office located at Franklin City Hall, 207 West 2nd Avenue, Franklin, VA. For faster service, bring a copy of your bill.
- Payment by mail should be sent to Franklin City Treasurer, 207 West 2nd Avenue, Franklin, VA 23851. Be sure to include your remittance slip.
- A night deposit box is located in parking lot adjacent to Franklin City Hall (rear). Please do not deposit cash. Include your account number on your check or money order. This is picked up daily by 8 AM, except for holidays.
- For your convenience you may pay your account using the online payment portal by going to www.franklinva.com and following the required steps. You will need your account number and the WIPP (Pin) number provided on your Utility Bill.
The Franklin Department of Social Services accepts applications for Energy Assistance Programs. Fuel and Cooling Assistance is available for eligible customers. For more information or to determine if you qualify for these programs, contact the Franklin Department of Social Services at 757-562-8529.
When a utility service is disconnected for nonpayment of a past due utility bill, all amounts due and must be paid in addition to the reconnect fee before a utility service is restored in addition to the reconnection fee. No personal checks will be accepted.
Equal Payment (Budget Plan) – Electric Charges Only
The Budget Plan takes the seasonal peaks and valleys out of your monthly utility payments. Utility Billing Customer Service calculates your budget amount based on your last 12 months billing. You pay this amount for one year, regardless of the seasonal ups and downs.
Each year your account is reviewed to determine if the monthly payment amount should be adjusted. You can budget for the whole year by paying the same amount each month and there is no cost to enroll for eligible customers.
Information about Online Bill Pay for City Utilities
What payment methods does the city of Franklin offer?
The City of Franklin offers a variety of payment methods for utility payments. *Payments remitted by mail are processed the day received. Please allow ample time for delivery to avoid a late charge.
How do I Pay my City Hall Bill?
City Hall is open Monday – Friday 8:00 am – 5:00 pm. You may pay your bill in person between those hours. You may also pay by mail, drop box or online. See below. Use the pre-addressed envelope enclosed with your bill to mail payment to our lockbox processing location. There is no envelope enclosure if you are a bank draft customer.
What does the city of Franklin Department of public works do?
The City of Franklin Department of Public Works is a dynamic and diverse organization that manages and delivers a multitude of services to the citizens of Franklin on a daily basis. Many of these services assure the health and well being of our citizens and visitors, as well as, make Franklin a clean, safe, and appealing city to reside or visit.
Who is Franklin Municipal Power & Light?
Established in 1892, Franklin Municipal Power and Light provides reliable, low-cost energy and energy-related services for Franklin and the surrounding areas. The City of Franklin Department of Public Works is a dynamic and diverse organization that manages and delivers a multitude of services to the citizens of Franklin on a daily basis.
Does Franklin accept energy assistance programs?
The Franklin Department of Social Services accepts applications for Energy Assistance Programs. Fuel and Cooling Assistance is available for eligible customers. For more information or to determine if you qualify for these programs, contact the Franklin Department of Social Services at 757-562-8529.
How do I pay property taxes in Williamson County?
Customers may pay by mail or drop box with check, money order, or cashier’s check. Credit Card payments are accepted online or by phone. Should a payment be dishonored, then the customer is subject to additional fees in accordance with State law. Property taxes are billed and collected by the Williamson County Trustee.