A Step-By-Step Guide to Paying Your Virgin Mobile Phone Bill Online

Paying your Virgin mobile phone bill quickly and easily online ensures you avoid late fees and service interruptions. Virgin offers several convenient ways to pay your monthly wireless bill through the My Account app website or over the phone. This comprehensive guide will walk you through the various options to securely pay your Virgin mobile bill online.

Getting Started: My Account

The key to easily managing and paying your Virgin wireless account is setting up My Account Here’s how to get started

  • Visit virginplus.ca and click “My Account” to create your account.

  • Enter your Virgin phone number and create a password.

  • Provide your name, email, billing address and payment information.

  • Agree to the Terms of Service.

  • Verify your account through the email confirmation.

Once your My Account is created, you can sign in anytime to view your bill details, make payments, set up auto-pay, and more.

Paying Your Bill Through The My Account App

The Virgin My Account app allows you to quickly pay your phone bill on your mobile device. Just follow these steps:

  • Download and open the My Account app on your phone.

  • Tap “Pay Now”.

  • Enter the payment amount due.

  • Select a payment method like a saved credit card or enter a new card.

  • Review payment details and submit.

  • You will receive a confirmation email with your payment details.

Paying Online Through The My Account Website

To pay your Virgin wireless bill online, you can also use the My Account website:

  • Go to virginplus.ca/login and sign into your account.

  • Click on “Make a Payment” in the Billing & Payments section.

  • Enter the payment amount and credit card information.

  • Click “Submit Payment”.

  • Your Virgin account balance will be updated with your payment.

Paying Over The Phone

If you prefer to speak with a Virgin agent to process your payment, you can pay your bill over the phone:

  • Call 1-888-999-2321.

  • When prompted, select the “Make a Payment” option.

  • Enter your Virgin mobile number and password.

  • Follow the prompts to enter your credit card details and payment amount.

  • Stay on the line to receive a confirmation number.

Setting Up Auto Pay

For hassle-free bill payment, set up auto pay through My Account:

  • Sign into your My Account online or the app.

  • Go to your Profile and select “Auto Pay”.

  • Enter your preferred payment method such as a credit card or bank account.

  • Agree to the Terms and hit Submit.

Your Virgin mobile bill will now be paid automatically each month on the due date.

Getting Account Support

If you need help with your Virgin mobile account and bill payment, contact Customer Support:

  • Live chat with an agent through the My Account app or website.

  • Call 1-888-999-2321 to speak with Virgin Customer Service.

  • Reach out on Virgin’s social media pages like Facebook and Twitter.

  • Visit a Virgin Mobile store location in person.

Paying your monthly Virgin mobile bill online is quick, easy, and secure. Following this guide, you’ll be able to register for My Account, understand your charges, make one-time payments, set up auto pay, and get account support. Keeping up with your Virgin wireless payments ensures uninterrupted cell phone service.

How To Pay A Virgin Mobile Phone Bill

You can pay by Direct Debit, a debit or credit card, by cheque and by BACS

Just contact us. Have your bank account number, sort code and customer account number ready and we’ll take care of the rest, or you can download and complete a Direct Debit Mandate.

If you’d like to make a change to your Direct Debit or have another query, we can help you with that too.

We accept all major debit and credit cards apart from American Express. For security reasons, we can only accept card payments if you’re the cardholder.

You can call us on 0800 052 0800 to make a payment over the phone.

Cheques should be made payable to ‘Virgin Media Payments Ltd’. Please write your customer account number on the back of the cheque, attach your payment slip and pop it in the post to us at: Virgin Media Business, Business Payments, PO BOX 4459, Worthing, BN13 1XP.

BACS payments are an easy way to transfer money between accounts. When making a payment, your bank will ask for the following information:

  • your account name (usually your company name)
  • your invoice number
  • Virgin Media Payments Limited Bank Account
  • Virgin Media Payments Limited Sort Code

The Virgin Media Payment details can be found on the back of your invoice.

Your remittance advice

You can either email it to [email protected] or send it to:

Virgin Media Business – Business Payments PO Box 151 Sheffield S98 1HS

Please allow seven to ten working days for the payment to go through.

How To Pay Virgin Mobile Bill Online (2024)

FAQ

How to pay for a virgin mobile phone?

You can contact us by calling 0800 064 3777. You’ll need Your Account number and area reference number which you’ll find on your bill. Once you’ve made a payment, we can securely save your card details so that if you phone us again it’ll be easier for you to make a payment.

How do I get my Virgin phone bill?

Visit the payment history section of the app. Tap on ‘SHOW HISTORY’, then look for your payment and click on the transaction. Next, select “Download Invoice.” You can save the invoice on your smartphone or email it to yourself. You’ll now be able to save the invoice on your smartphone or email it to yourself.

Can I pay my Virgin Media Bill over the phone?

As of July 2023, you’ll no longer be able to pay your Virgin Media bill over the phone. Not to worry though, we still have plenty of payment options for you to choose from. Save time and switch to Direct Debit The quickest and easiest way to pay your bill.

How do I make a Virgin Media payment?

Alternatively, you can download the My Virgin Media app onto a compatible iPhone or Android mobile handset and make credit or debit card payments when you’re on the move. You can call our dedicated payment service on 0800 064 3777. Just make sure you have your Account number and Area reference number to hand.

What are Virgin Mobile usage charges?

When you join Virgin Mobile, you’ll receive your first bill a few days after your Pay Monthly service starts. This will cover the cost of your plan for the first month, along with any upfront costs. After this, you’ll be billed monthly, with your bill being created on the same date each month*.

How do I get help with Virgin Mobile?

Log into Virgin Mobile. Need some help? You can still get help with our products and services, or with payments, from our Help & Support Page. ©2022 Virgin Media. All Rights Reserved

How do I keep up with my Virgin Media bills?

The easiest way to stay on top of your bills is by setting up a Direct Debit. This means that your payments will leave your account on a monthly basis automatically. You can set up a Direct Debit by logging in, or signing up, to your My Virgin Media account. You can also easily make a one-off card payment online without setting up a Direct Debit.

How do I make a Virgin plus payment?

Your Virgin Plus number and password. A MasterCard, Visa or American Express credit card. Pick Bank Account as the method of payment from the drop down list. Enter your bank info. Your Virgin Plus number and password. Your banking info (Transit Code, Bank Code, Account Number). A MasterCard, Visa or American Express credit card, issued in Canada.

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