Living in Allen, Texas means being a customer of the city’s municipal water utility. Paying your monthly water bill is essential to maintaining service, so it’s important to know your options. In this comprehensive guide, I’ll walk through the various ways residents can pay their City of Allen water bill.
Online Bill Pay
The easiest and most convenient way to pay your Allen water bill is online through the city’s Municipal Online Payments portal. You can access it at https://allentx.municipalonlinepayments.com/allentx/utilities.
To use the online system you’ll first need to either sign in to your existing account or register as a new user. Once logged in, you can
- View your current account balance
- See previous statements and payment history
- Make a one-time payment on your account
- Set up recurring auto-pay so your bill gets paid automatically each month
Accepted payment methods include credit card, debit card, electronic check, and even Venmo. The online system is available 24/7, so you can pay your bill anytime it’s convenient for you.
I recommend setting up an online account and utilizing the auto-pay feature. It’s the most convenient way to ensure your water bill gets paid on time each month.
Pay By Phone
If you prefer to pay your Allen water bill over the phone call the utility billing office at 214-509-4560. Have your account number ready along with your credit card or bank account information.
The representative can process a one-time payment or set up recurring payments from your checking account. They can also answer any questions you have about your water usage or account balance.
One tip when paying by phone – call during normal business hours between 8am and 5pm Monday to Friday. The billing office has more limited hours than the 24/7 online system.
Pay By Mail
To pay your Allen water bill by mail, detach the payment stub from your printed utility bill and enclose it along with a check or money order. Make sure your account number is written on the check.
Mail your payment to:
City of Allen Utility Billing
PO Box 734802
Dallas, TX 75373-4802
Allow 5-7 business days for mailed payments to process. I’d only recommend mailing your payment if you don’t have online access or prefer not to pay online.
Pay In Person
You can pay your water bill in person at the utility billing office located inside Allen City Hall. They accept cash, check, money order, and credit/debit payments.
The billing office is open Monday to Friday, 8am to 5pm excluding holidays. Bring your printed bill with you when paying in person to make the process faster.
Paying in person involves driving downtown and waiting in line, so it’s less convenient than the electronic payment options. But it can be a good backup if you missed the mail pickup or prefer to hand deliver your payment.
Payment Kiosks
For a faster in-person payment option, Allen has two self-service payment kiosks located at:
- Allen City Hall, 1st floor lobby
- Allen Senior Recreation Center, gymnasium lobby
The kiosks accept credit cards, debit cards, and cash payments. They are available during the operating hours of each facility.
Similar to an ATM, the kiosk walks you through the steps to look up your account and accept payment. Just make sure to have your bill with you to enter in the account number.
Payment Assistance Programs
Allen offers payment assistance programs for residents who need help paying their utility bills. These programs include:
- Payment arrangements – Set up a monthly installment plan
- Payment extensions – Get extra time to pay your balance
- Low-income assistance – Discounted rates and emergency bill help
Contact the utility billing office to learn more about qualification requirements and how to apply. Providing proof of financial hardship is typically required.
Avoid Late Fees
Here are some tips to avoid late fees and keep your water flowing in Allen:
- Mark your due date on your calendar
- Enroll in auto-pay or recurring phone payments
- Pay online on the due date to avoid mail delays
- Contact the city before the due date if you’ll need an extension
- Update your account if your address or bank account changes
- Review bills promptly and dispute any discrepancies
Staying on top of your water bill payments is an important responsibility as an Allen resident. Hopefully this overview gave you the knowledge to choose the right payment options and avoid any lapses in service. Reach out to the billing office if you have any other questions.
Utility Bills – Ways to Pay
How do I contact city of Allen utility billing?
If you need assistance creating your account or starting/terminating utility services using this portal, please contact City of Allen Utility Billing staff at [email protected] calling 214.509.4560 during normal business hours. City of Allen Utility Billing
How does Allen City Council reduce water costs?
Allen City Council previously directed actions that help reduce water costs. In 2017, Councilmembers voted to raise infrastructure impact fees for new developments and changed the way water and sewer infrastructure projects were financed, saving customers $15.75 million over the next 10 years.
Who provides water in Allen City Texas?
The City of Allen Water Operations, under the City Department of Community Services, provides water for about 102,762 residents living in the area of Allen City, Texas.
What does the city of Allen’s water & sewer operations do?
The City of Allen’s Water and Sewer Operations are responsible for operating, maintaining and repairing water lines, valves, fire hydrants, sewer lines and manholes. This division also provides field assistance to customers, inspectors and contractors. These operations are housed at the Stacy Road Pump Station.
Does Allen pay a higher rate than other NTMWD members?
Even with the latest increase, most Allen customers continue to pay a lower rate than neighbors in every NTMWD member city, including Frisco, McKinney, Plano and Richardson. Allen’s rate is also significantly lower than the state average.