Paying bills is one of those necessary evils in life. And when it comes to utilities like water you don’t have a choice but to pay each month if you want service. That’s why West Valley Water District offers an easy bill pay system for its customers.
West Valley Water District provides water service to over 80,000 residents across San Bernardino County California. As a public utility, their mission is delivering quality water while keeping rates affordable. Adopting an innovative bill pay system helps them work towards that goal.
Read on to learn how West Valley Water District bill pay provides convenience and reliability when it’s time to pay your water bill each month.
Benefits of West Valley Water District Bill Pay
The online bill payment system from West Valley Water District offers many advantages to customers including:
Multiple Payment Options
You can pay your water bill through whichever method fits your needs:
- Online via the payment portal
- By phone using automated system or live agent
- At an authorized payment center located nearby
- By mail by sending a check or money order
With online, phone, in-person, and mail choices, you can pay your bill however is most convenient each month.
Secure Online Portal
The online bill pay portal is accessible 24/7 and optimized for desktop and mobile. Payment data is encrypted for security. You can also store payment methods for faster checkout.
Through the portal, you can view past bills, see payment history, update account information, and enroll in paperless billing. It puts bill management at your fingertips!
Auto-Pay and Reminders
For hands-off bill payment, you can enroll in auto-pay. This automatically deducts the amount due from your bank account each month. No more forgetting when bills are due!
You can also opt-in to receive email or text reminders when your bill is ready and when payment is confirmed. Alerts provide peace of mind that your bill is paid.
Customer Support
If any questions come up about your water service or making payments, West Valley Water District’s customer service team is ready to assist.
Friendly and knowledgeable reps are available by phone or email during business hours. They can help with account changes, payment issues, or general inquiries.
How to Pay Your Bill with West Valley Water District
Paying your water bill through West Valley Water District is simple. Just follow these steps:
1. Login to Your Account
Visit the payment portal online or using the West Valley Water District mobile app. If it’s your first time, register for an account using your account number.
Already have an account? Enter your username and password to login. Retrieve forgotten credentials using self-service options.
2. Review Your Bill
Once logged in, your current account balance and last bill amount will be displayed. Review your statement for accuracy. Check for any usage spikes or other irregularities.
You can view PDFs of historical statements going back 12 months. This helps identify trends and seasonality in your water usage.
3. Enter Payment Details
Select your preferred payment method – bank account, credit/debit card, or other option. Enter the required information and confirm it is correct.
Choose to pay now or schedule the payment for a future date. For recurring payments, enroll in auto-pay.
4. Get Payment Confirmation
After submitting your payment, you will receive an on-screen confirmation with transaction details. Make note of the reference number for your records.
If signed up for alerts, you’ll also get a text or email confirming your payment was processed by West Valley Water District.
Why Choose West Valley Water District Bill Pay?
As a public utility, West Valley Water District works hard to provide excellent service to customers in their region. Their bill payment system offers:
- Convenience of online, phone, mail or in-person payments
- Ability to view usage history and billing statements
- Auto-pay and reminder alerts to avoid late fees
- Transparent prices with no processing fees
- top-notch customer support and account management
They make it simple to take care of your water bill each month. Plus, adopting their bill pay system helps West Valley Water District reduce mailing costs and paper waste.
For easy, reliable payment options, choose West Valley Water District for your water utility needs. Discover why thousands of residents in Southern California trust them for quality water service. Sign up for an account to start enjoying the benefits today!
My Account – Online Portal
Welcome to Walnut Valley Water District’s new customer portal. This is a one-stop shop for our customers to:
- Pay WVWD Monthly Bill Statement
- View & Manage Water Usage
- Setup & Manage AutoPay
- Setup & Manage Paperless Billing (E-bill)
- Set Alerts
- and All with a single login!
To enroll, simply click on the My Account link below.
You will need the following information to create your My Account:
- 12 digit WVWD Account Number (located on your monthly bill statement)
- Amount due listed on your most recent monthly bill statement
- Valid e-mail address
WVWD customers that previously had an online portal account will be able to log into the new online portal with their existing username and password, no need to re-register.
Payment & Billing Policies
If the bank returns a check received for payment or if an electronic payment via the Automatic Bill Payment program is rejected, repayment will be required in the form of cash, cashier’s check, credit card, or money order. The customer’s account will be charged a returned check fee. Typically, the District will issue a letter or a door tag notification to the service address for repayment of the check amount as well as the returned check fee.
District billing shall be paid in cash, checks, credit cards (Visa, MasterCard, and Discover may be used online or by telephone), and electronic payments. Make checks payable to Walnut Valley Water District.
WVWD water meters are read on a monthly basis for the preparation of periodic bills and as required for the preparation of opening bills, closing bills, and formulating special bills. A customer is billed for each meter on their property.
The water meter registers water consumption in units of hundred cubic feet (CCF). One unit is equivalent to 748 gallons of water.
Bills for water service are prepared on a monthly basis for each customer, unless otherwise established in the rate schedule.
Bills for metered service will show the meter reading for the current and previous meter reading period. The bill will contain the following information: service location, water consumption, days of service, meter readings, rate breakdown, and water service charges.
Bills for water service are due and payable upon presentation and become overdue twenty (20) days from the date of the invoice.
Please let us know of your vacation plans, so our Customer Service Department can take steps to ensure continued water service to your residence until you return. Simply contact the District’s Customer Service Department a few days prior to departing on vacation if your scheduled time away from home coincides with the date your regular water bill arrives. As a service, we may arrange for an extension of payment date, or perhaps recommend that you make an advance payment, depending on the situation. You can reach us by telephone at (909) 595-7554 or sign-up for AutoPay and not worry about your bill on vacation.
The District has accumulated unclaimed money from customers and developers as a result of refund checks from closed accounts. These funds have remained unclaimed for a period of time usually as a result of checks that are returned as undeliverable by the postal service.
In an effort to locate these customers and developers, the District has created a searchable database for customers to review the unclaimed funds. To search for funds, customers will need to enter all or part of their last name or business name in the search bar provided and then submit a claim form to recover any monies properly payable to them. Under the District’s policy regarding unclaimed funds, any monies that remain unclaimed for a period of more than three (3) years from the date on which such funds are no longer properly held by the District become the property of the District if not claimed.
To claim an amount shown on this list, customers/developers must download and submit an Unclaimed Money Claim Form.
Customers may check the accuracy of their monthly bill statement by contacting the Customer Service Department at (909) 595-7554 or [email protected]. Customers who are concerned that they are being billed incorrectly after speaking with a Customer Service Representative may appeal their charges in accordance with the District’s Rules and Regulations.
- Submit a written complaint to WVWD within 10 days of receiving a monthly water bill statement.
- Upon receipt of a written complaint, a hearing date will be set with a District Hearing Officer.
- Hearing #1 – a District Hearing Officer will review the accuracy of charges with the customer and determine a decision on whether the bill is accurate or inaccurate.
- If the bill is deemed accurate, the customer must pay the bill immediately. If the bill is inaccurate, the bill will be corrected and a new invoice will be issued. Payment will then be due in ten days.
- If a customer is not in agreement with the results of Hearing #1, a customer may submit a second written appeal to the District for a hearing with the Board of Directors. The Board of Directors’ decision on the matter is final.
- If the bill in question is accurate, a customer must pay the bill immediately. If an error is found, the District will distribute a corrected invoice and payment is then due in ten days.
- If payment is not received on time throughout the appeals process, water service will be shut off due to non-payment and in accordance with the District’s Rules and Regulations.
Please read the District’s policy for the complete official description of the Appeals Procedure.
Generally, customer accounts are on a monthly billing cycle. The current bill balance is considered past due if not paid within twenty days from the date of invoice.
We Are West Valley Water District
FAQ
Who is the general manager of the West Valley Water District?
How do I pay my water bill in California?
Where can I pay my EMWD bill in person?
What if I can’t pay my West Valley Water District Bill?
West Valley Water District is here to help. If you’re experiencing hardships and are unable to pay your bill, you may request a payment plan by calling our customer service team at 909-875-1804.
What does West Valley County Water District do?
At West Valley County Water District, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers.
Does West Valley City provide water services?
West Valley City does not provide water services to residents; these services are provided by various entities, including the Granger Hunter Improvement District, the Kearns Improvement District, the Magna Water Improvement District, and the Taylorsville-Bennion Improvement District.
How do I contact West Valley Water District?
First, find your account number on your bill. Next, dial 909-875-1804, and press “2” to be connected to the system. Follow the instructions you hear, and enter your responses on your touch-tone phone. Need help paying your water bill? Interested in learning more about financial assistance resources? West Valley Water District is here to help.
How do I pay my Las Vegas Valley Water District Bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Las Vegas Valley Water District. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods
How do I pay my lower Valley Water District (TX) Bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Lower Valley Water District (TX). Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods