Paying your water bill on time is important to avoid late fees and service interruptions. Tennessee American Water offers several convenient payment options to fit your needs. In this comprehensive guide, we’ll walk through how to pay your Tennessee American Water bill online by phone by mail, or in person.
Pay Online
The easiest way to pay your Tennessee American Water bill is online through the customer portal, MyWater Payments can be made anytime from your computer or mobile device Here’s how to pay online
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Visit MyWater and log into your account If you don’t already have an account, you’ll need to enroll first
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From the dashboard, select “Pay Bill”. Enter the amount due or pay the total balance.
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Choose a payment method. Options include bank account (free) or credit/debit card ($1.95 fee per transaction).
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Schedule future payments. With autopay, your bill will be paid automatically each month to avoid late fees. Autopay can be setup for bank account or credit card.
Paying online through MyWater is fast, easy, and secure. You can also view billing history, track water usage, and manage account details through the portal.
Pay by Phone
For those who prefer to speak to a customer service rep, Tennessee American Water bill payments can be made by phone:
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Call 1-855-748-6066 to reach the payment center.
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Provide your 16-digit account number from your monthly bill.
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Choose your payment method. Accepted options are credit card or electronic check (bank account).
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A $1.95 transaction fee applies to credit card payments. Bank account payments are free.
Phone payments can be made 24/7 using the automated payment system. Live agents are available Monday to Friday from 7am to 7pm.
Pay by Mail
If you would rather mail in a payment, here are the steps:
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Write your 16-digit account number on your check or money order.
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Make payable to Tennessee American Water.
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Include the payment stub from your most recent bill.
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Mail to:
Tennessee American Water
P.O. Box 6029
Carol Stream, IL 60197-6029
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Send at least 5 business days before the due date to ensure on-time delivery.
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Do not send cash. Checks and money orders are accepted.
Pay in Person
For a more personal, face-to-face payment experience, Tennessee American Water has partnered with CheckFreePay to offer authorized walk-in payment locations across the state.
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Find a location near you at CheckFreePay.
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Call ahead to verify they accept Tennessee American Water payments, as locations change periodically.
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Ask about fees, which vary by location. Tennessee American Water does not set fees for third party locations.
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Do not mail payments to these locations. In-person payments only.
Payment Arrangements and Assistance
If you are struggling to pay your water bill on time, Tennessee American Water offers payment plans and financial assistance programs.
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Payment arrangements allow you to pay past due balances over time. Call customer service to set up a plan.
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The H2O Help to Others program provides bill discounts to qualifying low-income customers.
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The Help 2 Our Customers program helps customers restore disconnected service. Eligibility requirements apply.
Contact Tennessee American Water as soon as possible if you anticipate difficulty paying your bill. They can discuss options to avoid service disruptions.
Billing Cycles and Late Fees
Tennessee American Water bills residential customers every month and non-residential customers every two months.
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Payment is due by the due date printed on your monthly statement to avoid penalties.
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A 10% late fee applies if payment is not received by the due date.
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Accounts 15 days past due are issued disconnect notices with the disconnection date.
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A $10 disconnection fee is charged if service is interrupted.
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A $25 reconnection fee applies if service is resumed.
Paying your water bill by the due date will prevent late fees and potential service disruptions.
Payment Confirmation and Receipts
After paying your Tennessee American Water bill through any method, be sure to retain the payment confirmation for your records.
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Online payments provide a confirmation number and email receipt.
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Phone payments will provide a confirmation number from the automated system or customer service rep.
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In-person payments provide a printed receipt at the time of transaction.
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Mailed checks can be tracked through your bank account.
If you need a copy of your receipt, you can view payment history and reprint receipts through MyWater.
Account Management Through MyWater
The MyWater customer portal offers many features beyond just bill payment to help you manage your Tennessee American Water account online:
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View account balance
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Access billing history and payment receipts
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Start, stop, or move service
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Set up paperless billing and autopay
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Monitor water usage
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Pay outstanding balances
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Update account and contact information
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Sign up for email/text notifications
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Communicate with customer service
MyWater enables you to take control of your account and access information anytime from your computer or mobile device. Enroll for an account today at MyWater.
Contact Customer Service
If you have any questions or issues regarding your Tennessee American Water bill payment, customer service reps are available to help:
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By phone: Call 1-866-736-6420, Monday to Friday from 7am to 7pm.
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Online: Submit a contact form through MyWater.
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Emergencies: Call 24/7 for urgent water-related issues.
Tennessee American Water provides multiple payment options to fit different needs and preferences. Paying online through MyWater is the easiest and most convenient way for most customers to pay their water bill and manage their account. But phone, mail, or in-person payments are also accepted. Just be sure to pay your bill by the due date listed to avoid penalties.
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FAQ
Where can I pay an American water bill?
How do I contact Tennessee American Water?
How do I pay my water bill in St. Louis?
How do I pay my water bill in Tennessee?
Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check). Be sure to have your 16 digit account number handy which can be found on your bill. Tennessee American Water partners with CheckFreePay who offers many Authorized Payment Locations across the state.
Where can I make a payment with Tennessee American water?
Tennessee American Water partners with CheckFreePay who offers many Authorized Payment Locations across the state. If you would like to make a payment in person, we strongly encourage customers to make payments only at the authorized payment locations found at the below link.
Why is Tennessee American water doing voluntary sampling?
Tennessee American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources. The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.
Where can I pay my bill in person?
We have agreements with hundreds of merchants in our service areas where you can pay your bill in person. These locations include supermarkets, drug stores and other local merchants. You can easily search below for the location closest to you.