Receiving and paying your monthly utility bill is an essential part of being a resident in the city of St Petersburg, Prompt payment prevents service interruptions and unnecessary fees, This comprehensive guide will provide all the key details you need for managing your St, Petersburg utility billing and payments,
Overview of City of St. Petersburg Utility Bills
The city of St. Petersburg provides water, sewer, trash, and stormwater utility services to local homes and businesses. Customers are billed monthly based on metered water usage along with fixed service fees.
Typical residential bills range from $30 to $100 per month depending on factors like household size, irrigation, pools, etc The fixed monthly service fee is currently $10
Bills are issued around the 10th of each month and payments are due by the end of that same month. For example, if you receive your June bill on the 12th, payment must be received by June 30th to avoid penalties.
Convenient Payment Options
The city offers multiple ways to pay your utility bill to make the process quick and easy
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Online – Payments can be made on the city’s website using credit/debit cards or e-check. You must first create an online account.
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Phone – Call the number on your bill to pay via the automated system using a card.
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Mail – Send your payment stub and check/money order to the mailing address listed.
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In Person – Bring your bill to a walk-in payment site before the due date.
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Auto Bill Pay – Sign up to have payments automatically deducted from your bank account each month.
Always reference your full account number with any payment method for proper crediting.
Avoid Late Fees and Service Disruption
To prevent penalties, your payment must be received by the printed due date, not just postmarked. A late fee of 1.5% of the balance (minimum $5) will be added if not paid on time.
After 60 days past due, a $50 or 10% penalty will be charged, whichever is greater. Failure to pay after 90 days can lead to water service being turned off.
If service is discontinued, the past due amount plus a $50 reconnection fee must be paid before restoring service. Avoid these fees by paying on time.
Payment Assistance Programs
If you are struggling financially, St. Petersburg offers programs to help qualified residents:
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Payment Plans – Arrange a plan to divide your balance into multiple smaller payments over several months.
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Leak Adjustments – You may receive a credit if a qualifying leak caused high usage. Specific criteria apply.
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Hardship Program – Very low income households can qualify for bill credits and assistance.
Contact the city right away if you anticipate any problems paying your upcoming bill to avoid shut offs.
Setting Up or Closing an Account
When moving in or out, you must begin or close your utility account with the city.
To start new service, contact the utility department 1-2 weeks pre-move to provide details and complete the application.
When moving out, notify them 1-2 days before your end date to schedule a final meter read. You’ll get a final bill and can then close the account.
Disputing an Incorrect Bill
If you receive an unusually high bill that you believe is in error, contact the city immediately to investigate. Provide details on the issue and any supporting documentation.
Common causes of disputes include leaks, meter misreads, billing errors, etc. They will research your account history and make any corrections if an error is confirmed. Adjustments will be shown on your next statement.
Key Tips for Paying Your St. Petersburg Utility Bill
- Monthly bills issued around the 10th and due by month end
- Multiple ways to pay including online, mail, auto pay
- Late fees applied if not paid on time
- Nonpayment can result in shut off after 90 days
- Payment plans available if struggling financially
- Begin/end service when moving in/out of a property
- Dispute suspected billing errors right away
Paying your St. Petersburg utility bill on time takes just a few minutes each month. Use this guide for a quick, hassle-free process and reach out to the billing department with any other questions.
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FAQ
What is the phone number for St Pete water bill?
How do I cancel utilities in St. Petersburg?
How do I pay my Pinellas County utility bill?
How do I contact the city of St. Petersburg?
Can you pay a utility bill in St Petersburg?
Only checks or money orders are accepted in the drop box; no cash or overdue payments. The City of St. Petersburg has temporarily waived late fees and notice fees for utility accounts, as well as water meter lock-offs due to non-payment in response to the widespread impact of Hurricane Helene and Milton. This is in effect until December 31, 2024.
Does St Petersburg have a late fee waiver?
The City of St. Petersburg has temporarily waived late fees and notice fees for utility accounts, as well as water meter lock-offs due to non-payment in response to the widespread impact of Hurricane Helene and Milton. This is in effect until December 31, 2024. Learn more about this emergency waiver here .
What services does St Petersburg offer?
The city of St Petersburg provides residents with a few key utility services, including: These services are managed by the city’s Utility Accounts Division. On a monthly basis, residents receive a utility bill outlining the charges for that period. The total depends on factors like your water consumption and the base service fees.
Does St Petersburg have a water meter?
All customers within the City of St. Petersburg have their water use measured by a meter. Charges for the amount of water consumed are based on the consumption registered during a billing period. Meter readings may be estimated due to overgrown vegetation, unrestrained animals, locked gates, standing water, or other hazards.
What are St Petersburg’s after-hours hours?
The after-hours shift is from the hours of 5:00 p.m. to 9:00 p.m., Monday through Friday. The City of St. Petersburg does not wish to discontinue anyone’s utility services, but by law, service may be terminated if payment is not made by the date specified on the termination notice if no payment arrangements have been made.
What documentation does St Petersburg City Code section 27-6 require?
St. Petersburg City Code Section 27-6 requires supporting documentation including, but not limited to, invoices for repair or installation from a plumber or contractor, and/or receipts showing proof of purchase or repair to be submitted with leak adjustment requests.