Paying Bills Online with Franklin American Mortgage

If you have a mortgage with Franklin American, you can easily pay your bill online through their website. Online bill pay is a convenient way to stay on top of your monthly payments. In this comprehensive guide, I’ll walk through everything you need to know about paying your Franklin American mortgage bill online.

Benefits of Paying Online

Let’s start with an overview of the advantages of paying your mortgage online

• It’s fast and easy – takes just minutes to make a payment.

• Available 24/7 – pay at your convenience, day or night.

• Secure payment processing – information is encrypted

• Avoid late fees – schedule and track payments.

• Paperless billing – go green and reduce clutter.

• Payment history – view previous payments and statements.

• Account management – update details and enroll in autopay.

So paying online has a lot of perks compared to mailing in paper checks each month. It’s the smart way to manage your mortgage.

Step 1: Register for Online Access

To get started, you first need to register for online account access at franklinamerican.com. Have your account number handy.

Follow the instructions to create a username and password. Make sure your contact information is up-to-date.

This will allow you to securely access your account details online.

Step 2: Navigate to Payment Portal

Once registered, login and look for the “Make a Payment” link. This will bring you to the online payment portal.

Here you can view your account balance, due date, and minimum amount due for your mortgage payment.

Step 3: Enter Payment Details

In the payment portal, select whether you want to pay the minimum amount due or a different custom amount.

You’ll need to provide some basic details:

• Payment amount
• Payment date
• Payment account

Double check that all the payment info entered is correct before submitting.

Step 4: Confirm and Submit

Carefully review the payment confirmation screen before completing the transaction. Make sure:

• Payment amount is correct
• Account number listed is accurate
• Payment date is as desired

Once confirmed, submit the payment to have the funds processed from your account.

Step 5: Get Payment Confirmation

After successful submission, you’ll see a payment confirmation screen. This will also be emailed to you as a receipt.

The payment will typically process in 1-2 business days. You can view pending transactions in your account activity.

Payment will also show up on your next mortgage statement.

Helpful Payment Tips

To avoid any issues when paying online, keep these tips in mind:

• Check account balance first – know how much is due before starting.

• Pick a payment date at least 5 days before due date.

• Make sure your payment account has sufficient funds.

• Notify Franklin American if your card expires or account closes.

• Contact support immediately if any problems come up.

Other Online Account Features

In addition to making payments, your online account provides other useful features:

• View statements and payment history
• Sign up for paperless billing
• Change automatic payment date
• Update account and contact info
• Access tax documents
• And more!

So login regularly to manage your mortgage and access these great tools.

Frequently Asked Questions

Here are answers to some common questions about Franklin American’s online bill pay system:

When is my payment due each month?

Your mortgage payment is due on the same date each month, which is set when you originate the loan. The exact due date can be found on your monthly statements.

What are the late fees if I miss a payment?

Franklin American charges a late fee if they don’t receive your payment within a 15 day grace period after the due date. The typical late fee amount is 5% of the overdue payment.

What is the fastest way to make a payment?

The quickest option is to pay online through your account portal. In-person, phone, and mailed payments take longer to process.

Can I set up automatic recurring payments?

Yes, you can enroll in autopay through the online account management system to have your mortgage paid automatically each month on a set date.

What is the minimum payment amount?

The minimum payment due each month is the amount required to keep your mortgage current. But paying extra can help pay down principal faster and reduce interest costs.

What do I do if I can’t pay my mortgage this month?

If you anticipate having trouble making a payment, contact Franklin American immediately to discuss hardship assistance options and avoid defaulting on your loan.

How do I update my payment account information?

You can change the account your mortgage is paid from by logging into your online account and updating your payment method details there.