How to Pay Your Phoenix Water Services Bill Online, by Phone, or In-Person

Paying your water bill in Phoenix is easy and convenient with multiple options to suit your needs. Whether you prefer paying online, over the phone, by mail or in-person Phoenix Water Services offers secure and simple bill payment services. In this comprehensive guide we’ll walk through your various options for paying your Phoenix water services bill and provide tips for saving time and money.

Online Bill Pay

Paying your Phoenix water services bill online is the quickest and most convenient way to pay You can pay immediately anytime night or day using a credit/debit card or electronic check Here’s how to pay your water bill online in a few quick steps

1. Go to www.phoenix.gov/waterservices and click on “Pay Water Bill”.

2. Enter your 10-digit account number and 4-digit PIN. Your account number and PIN can be found on your monthly bill statement.

3. Select whether you want to pay by credit/debit card or electronic check. Credit/debit card payments have a 2.35% processing fee while e-checks are free.

4. Enter your payment amount and complete the required billing details.

5. Submit the payment and print or save the confirmation page.

Paying online is the fastest way to ensure your payment is processed immediately. You can also setup AutoPay to have your water bill paid automatically each month from your card or checking account. With Paperless Billing, you’ll receive an email notification when your bill is ready and avoid having to deal with paper bills.

Pay by Phone

Calling in your Phoenix water bill payment is quick and easy. To pay your water bill by phone, dial 602-262-6251 and select option 2 for payments. The automated system will guide you through the following steps:

1. Enter your 10-digit account number followed by the # sign.

2. Enter your 4-digit PIN followed by the # sign.

3. Select your payment method – credit/debit card (2.35% fee) or electronic check (free).

4. Enter your payment amount and follow the prompts to complete your payment.

5. Record your confirmation number at the end.

The phone payment system is available 24/7 so you can pay your bill whenever it’s convenient for you. Just have your account number, PIN, and payment details ready.

Pay by Mail

If you prefer to pay your Phoenix water bill by check or money order via mail, here are a few tips:

• Make checks payable to City of Phoenix. Include your 10-digit account number on the check memo line.

• Use the pre-addressed payment envelope that came with your bill. Make sure the payment stub is included.

• Mail your payment at least 5 business days before the due date to ensure it’s received on time. Late payments incur a penalty.

• Consider signing up for Paperless Billing to avoid dealing with paper bills and stamps.

Mailed payments can take longer to process so make sure to mail your check well ahead of the due date printed on your bill to avoid late fees. For the fastest processing, pay online instead.

In-Person Payments

You can also pay your City of Phoenix water bill in-person at one of the designated payment locations:

City of Phoenix Payment Center

Address: 251 W Washington St, Phoenix, AZ 85003

Hours: Mon-Fri 8AM–5PM

Accepts: Cash, checks, money orders, and debit/credit cards

Chase Bank Branches

There are over 10 Chase branches in Phoenix that accept City of Phoenix utility payments with cash or check.

Find a location near you at: www.phoenix.gov/waterservices/paymentlocations

Paying your water bill in-person requires traveling to a payment center and waiting in line. For faster payments, consider the online or phone payment options instead. But paying in-person can be a good option if you prefer dealing with cash or talking to a customer service representative.

Payment Arrangements and Assistance

If you’re having trouble paying your Phoenix water bill on-time, call 602-262-6251 to discuss payment plan options. Based on your circumstances, Phoenix Water Services may be able to arrange a payment extension or installment plan to spread out your balance over multiple months.

You may also qualify for utility bill assistance programs like the City of Phoenix H2O Help program which provides a 25% monthly discount. Learn more about bill assistance at www.phoenix.gov/waterservices/resourcesconservation/assistance-programs.

Avoid Late Fees and Service Disruption

To avoid late payment fees and potential water service disruption, make sure to pay your Phoenix water bill in full by the due date. Late or missed payments incur a 1.5% penalty for residential customers.

Set payment reminders and signup for Paperless Billing to ensure you never miss a bill. Consider enrolling in AutoPay to have payments automatically debited each month. And if you’re facing financial hardship, call right away to set up alternative payment plans.

Paying your water services bill with the City of Phoenix is easy when you choose the payment option that works best for you. Pay online for fast and secure transactions anytime day or night. Or call, mail, or drop off your payment in-person if you prefer. Just make sure to pay the full balance by the due date to avoid penalties. Reach out for payment assistance if needed.