How to Pay Your Water Bill in East Chicago, Indiana

Paying your water bill to the city of East Chicago is easy and convenient with various payment options now available. As an East Chicago resident it is important to understand the different methods to pay your water bill on time each month to avoid service interruptions. This article will explain the payment options online billing system, fees and assistance programs offered by the East Chicago Water Department to cover your bill.

Payment Options

The East Chicago Water Department provides several ways to pay your water bill:

• Pay online through the Water Bill Pay portal to make secure credit/debit or e-check payments. You can also set up autopay.

• Pay by phone by calling 219-391-8469, Have your account number ready to make a payment,

• Pay by mail by sending your bill stub and check to PO Box 423, East Chicago, IN 46312.

• Pay in person at the Water Department office or various authorized payment locations around East Chicago.

• Drop box available 24/7 outside City Hall to deposit your water bill payment.

Review your monthly bill carefully to note the due date and amount owed. Process payments 1 week before the due date to ensure on-time payment.

Online Bill Pay Portal

The online bill pay portal allows East Chicago residents to:

• View water account balance and billing history
• Make one-time payments by e-check or card
• Set up recurring auto-pay for water bills
• Access online statements and payment receipts

First-time users must create a free profile. The portal offers a quick way to manage water bill payments digitally.

Late Fees and Disconnection

Payments not received by the due date on your water bill will incur the following late fees:

• 10% penalty fee added if not paid within 17 days of the bill date

• Additional $10 penalty fee if not paid within 32 days of the bill date

• Water service disconnection if payment still not received after 60 days

Avoid these fees and potential service interruption by paying your water bill early or on-time every month. Communicate with the Water Department if you need payment assistance.

Payment Assistance Programs

If you are experiencing financial hardship and unable to pay your water bill, East Chicago offers assistance:

• Income-based discount programs to reduce your monthly water bills

• Payment arrangements to spread balances over multiple installments

• Partnerships with local agencies providing bill payment assistance

Contact the East Chicago Water Department as soon as possible to discuss qualification for hardship programs and prevent disconnection. You may need to provide income documentation.

Contact Information

Reach the East Chicago Water Department with any water bill or payment questions:

• Phone: 219-391-8469

• Email: [email protected]

• Office: 400 E Chicago Ave, East Chicago, IN 46312

• Hours: Monday-Friday 8:30am-4:00pm

The Water Department staff can provide guidance on payment options, account access, fees, and any billing concerns.

Key Takeaways

When paying your East Chicago water bill, remember:

• Check the monthly due date and pay early to avoid late fees

• Use the online bill pay portal to easily manage payments

• Call 219-391-8469 to pay by phone with an agent

• Seek payment assistance immediately if struggling to pay

• Payment delays beyond 60 days can result in water shut-off

Paying your water bill on time takes just a few minutes each month. East Chicago provides both online and in-person payment options to maintain water service. Utilize available assistance programs if you experience trouble paying your bill. Consistent water payments will avoid disruption to your home or business.