Hi Desert Water Bill Pay: A Guide to Paying Your Water Bill

Living in the beautiful Hi Desert region of California comes with the challenge of scarce water resources. The Hi Desert Water District works hard to supply water to residents and businesses in the area. As a customer, it’s important to understand your responsibilities for paying your water bill on time and the different payment options available. In this article, we’ll provide a comprehensive guide to Hi Desert Water bill payment.

Overview of Hi Desert Water District

The Hi Desert Water District (HDWD) is based in Yucca Valley and provides water service to over 6,000 customers in a 150 square mile area The district draws water from underground aquifers and carefully manages the groundwater supply

As a public municipal utility, HDWD is governed by an elected 5-member Board of Directors. The district staff work to supply clean, safe water while promoting responsible use. Conservation is encouraged to protect limited water resources.

Billing and Payment Basics

• Bills are issued monthly and are typically due 21 days after billing

• The district offers online billing and payment for customer convenience.

• Late fees apply to past due balances – a 10% penalty after 21 days and 1.5% monthly after that.

• Accounts 30 days past due may have service shut off. Reconnection fees apply to resume service.

• Payment plans and extensions may be available for those facing financial hardship.

Keeping your account current is important to avoid penalties and disruption of your water service. HDWD provides multiple payment options to make bill payment easy.

Ways to Pay Your Hi Desert Water Bill

Pay Online

The easiest way to pay is through the online customer portal at www.hdwd.com. You can review billing history, make a one-time payment, or set up recurring auto-pay. Major credit/debit cards are accepted online.

To get started, you’ll need your account number and an invoice number. Registering your account with an email address allows 24/7 access.

Pay by Phone

Call 1-855-270-3592 to make a payment by phone using your credit/debit card or electronic check. Be sure to have your account number handy when you call.

Pay by Mail

Mail your payment to:

Hi Desert Water District
PO Box 3010
Victorville, CA 92393

Please allow 5-7 days for mailed payments to be processed. Include your payment stub or write your account number on the check.

Pay in Person

You can pay your bill in person at the HDWD office located at:

55439 29 Palms Hwy
Yucca Valley, CA 92284

The office is open Monday – Thursday, 7:30am to 5:00pm. Cash, check, money order, and credit/debit cards are accepted.

Drop Box

A drop box is located in the parking lot outside the HDWD office. Use this for check or money order payments only – no cash.

Auto-Pay

For hands-free payment, enroll in auto-pay to have your bill paid automatically from your checking account each month. Log in online or call customer service to get set up.

Payment Arrangements

If you’re facing financial challenges, call HDWD to explain your situation and request a payment plan or extension. As long as you contact them before your service is shut off, they will work with customers who make a good faith effort to pay their bill.

Avoid Late Fees and Disconnection

• Mark your due date on your calendar and pay on time each month
• Contact HDWD immediately if you anticipate difficulty paying your bill
• Enroll in auto-pay to never miss a payment
• Check for leaks, running toilets, and ways to reduce water use

Paying your Hi Desert Water District bill doesn’t have to be a chore. Hopefully this guide provides all the information you need to pay on time, avoid late fees, and keep the water flowing at your home or business. Reach out to HDWD if you need assistance or have any questions.