Convenient Ways to Pay Your Rapid City Utility Bill

Living in Rapid City comes with many perks from outdoor recreation to cultural attractions. But it also means paying your monthly utility bills for essential services like water sewer, trash collection and landfill fees. Thankfully, the city offers convenient ways to pay your Rapid City utility bill both online and in person. Read on to learn the quickest and easiest methods for paying your utilities each month.

Overview of Rapid City Utility Billing

The City of Rapid City provides water, sewer and solid waste services to residents and businesses within city limits. They issue monthly utility bills that include charges for:

• Water usage
• Sewer service
• Garbage collection
• Landfill fees

Utility rates are set annually by the Rapid City Council The total amount due each month varies based on your actual water consumption Bills are mailed out at the beginning of each month and due by the end of the month,

You have multiple options for paying your Rapid City utility bill on time every month. The city offers online payments, in-person payments, auto-debit, mailing in checks and more.

Benefits of Paying Your Bill Online

The easiest way to pay your monthly Rapid City utility bill is through the online payment portal. Paying online offers numerous advantages:

Convenience

You can pay your bill anytime, day or night, without leaving home. The online portal is accessible 24/7.

Quick Processing

Online payments post instantly to your account, so you don’t have to worry about delays.

Paperless Billing

You can opt to receive bills electronically rather than through the mail.

Security

The online payment portal has high security measures in place to protect your data.

Receipt Confirmation

You receive instant email confirmation that your payment was received.

Avoid Late Fees

Paying online means never missing a payment deadline.

Flexible Payment Options

Choose to pay by credit/debit card, e-check or electronic funds transfer.

Account Management

Update account information, view past bills and enroll in autopay.

Paying online is the fastest, most efficient way to pay your Rapid City utility bill every month.

Step-By-Step Guide to Paying Online

Follow these simple steps to pay your utility bill through the City of Rapid City online payment portal:

1. Visit www.rcgov.org and click on “Pay Water/Trash Bill”

2. Click on “Pay Water/Trash Bill Online”

3. Enter your 11-digit account number and 4-digit PIN

4. Select whether you want to make a one-time payment or set up recurring payments

5. Enter your payment amount (or pay full balance)

6. Select your method of payment

7. Enter your payment details and billing address

8. Review payment summary and click “Proceed to Checkout”

9. Verify details again and click “Submit Payment”

The whole process takes less than 5 minutes. You’ll receive a confirmation email with details of your payment. Log in anytime to view your payment history.

Other Ways to Pay Your Rapid City Utility Bill

In addition to the online portal, the City of Rapid City offers other ways to pay your monthly utility services bill:

Drop Box

Place your payment (check or money order) in the secure drop box at City Hall or the Public Works office.

In Person

Visit the cashier at City Hall or Public Works to pay by cash, check or credit/debit card.

By Mail

Mail your check or money order to City Finance Office, 300 Sixth Street, Rapid City, SD 57701.

Auto-Debit

Authorize direct withdrawal from your bank account each month to automatically pay your bill.

Phone

Call 605-394-4176 to pay over the phone using your credit card or e-check.

No matter how you prefer to pay, the City of Rapid City offers convenient options to get your utility bill paid on time every month.

Signing Up for an Online Account

To pay your utility bill online, you’ll first need to create an online account through the payment portal:

1. Go to www.rcgov.org and click on “Pay Water/Trash Bill.”

2. Click on “Sign Up” below the login fields.

3. Enter your 11-digit account number, email address and phone number.

4. Create a 4-digit PIN code and security question.

5. Agree to the terms and conditions.

6. Check your email for a verification link to activate your account.

Once your account is verified, you can immediately log in and pay your bill online. Be sure to record your PIN and keep it secure.

Getting Account Balance and Past Bills

Wondering what your current balance is or need to look up a past bill? Through your online account, you can:

• Check your real-time account balance
• View bills from the past 18 months
• See payment history and processing dates
• Download or print past bills and statements

Having 24/7 access to your billing details and account history is another great reason to pay online.

Setting Up Auto-Pay

For complete convenience, you can enroll in auto-pay through your online account to have your utility bill paid automatically each month. Here’s how:

1. Log into online bill pay and access your account.

2. Click on Auto-Pay Program.

3. Enter your bank account information.

4. Confirm that you authorize monthly withdrawals.

Your bill will now be paid on its due date directly from your bank account monthly. No more remembering when to pay!

Avoid Late Fees with Online Reminders

Since the City charges late fees if payment is received after the due date, it’s essential to remember to pay on time. To help you avoid late penalties, make use of the online account reminder system:

• Email Reminders – Receive bill due date emails.

• Text Reminders – Get text alerts when your bill is approaching due.

• Push Notifications – Enable notices through the online portal and mobile app.

With handy reminders, you can stay on top of your bill and avoid frustrating late fees.

Getting Help with Online Utility Billing

If you have any trouble setting up your online account, making payments or managing your utility billing through the web portal, the City of Rapid City has customer support available:

• Call the Utility Billing office at 605-394-4176 Monday-Friday from 8AM to 5PM with questions.

• Email [email protected] and include your account number and issue details.

• Use the online contact form on www.rcgov.org to send a message to Utility Billing staff.

• Stop by the Utility Billing office in person at City Hall if you need assistance.

With prompt, friendly customer service, you can get answers and resolve any utility billing issues.

Rapid City makes it simple and straightforward to pay your monthly bill for essential utilities like water, sewer and garbage collection. By taking advantage of convenient online payment through the City’s user-friendly portal, you can save time and hassle. Setup auto-pay, receive reminders and easily manage your utility account online. Paying your Rapid City bill is quick, easy and stress-free when you go digital.