How to Pay Your Spring Lake, NC Water Bill

Having access to clean drinking water and reliable wastewater service is essential for Spring Lake residents. Paying your water bill fully and on time ensures continuous service while supporting system maintenance and improvements. This guide will walk through your Spring Lake water bill online and in-person payment options, and tips to avoid late fees or disconnection.

Understanding Your Water Bill

Water bills in Spring Lake are sent monthly and typically include these charges

• Water Usage: You are billed for the exact amount of water used based on meter readings. Rates per 1000 gallons increase with higher usage.

• Wastewater: This covers sewer service and is based on your water usage since most water ends up as wastewater.

• Base Fee: This fixed monthly charge helps cover some fixed costs of providing water service.

• Stormwater Fee: This helps maintain the storm drainage system and varies based on property type.

Review your usage, rates, and meter info each month to understand charges. Contact customer service with any bill questions.

When is the Water Bill Due?

Spring Lake water bills are due on the 10th of each month. You have until the 18th to pay before a $25 late fee is added to the balance. If still unpaid by the 26th, a $20 disconnection fee is assessed and water service can be shut off.

Pay attention to these key monthly dates to avoid penalties:

• Bill Sent: Around the 1st of the month

• Due Date: Payment must be received by the 10th

• Late Fee Date: $25 fee added if not paid by the 18th

• Disconnect Date: $20 fee and service shut off if not paid by the 26th

Ways to Pay Your Water Bill

Spring Lake offers several payment options:

• Online: Pay by card or e-check through the town’s website. A $4.50 convenience fee applies.

• Phone: Call the Water Department at 910-703-8912 to pay over the phone.

• Mail: Send a check or money order to the Water Department’s address printed on the bill.

• Drive-Thru Window: The Water Department has a drive-thru window to safely pay in person.

• Drop Box: A secure drop box is located outside Town Hall after hours. No cash.

• In Person: Pay with cash, check, or card at the Water Department in Town Hall.

• Auto Draft: Sign up to have payments automatically deducted from your bank account each month.

Avoid Late Fees and Disconnection

To prevent penalties and potential water shut offs:

• Pay your bill early or on time, taking into account processing and mail time.

• Use automatic payments or bill reminders to ensure on-time payment.

• Contact customer service immediately if you’ll be late on a payment to ask about an extension.

• If facing disconnection, payment on the 26th may not restore service immediately since it’s after business hours.

• Partial payments will not prevent disconnection of service. You must pay the balance in full.

New Service and Disconnections

For new service or disconnections:

• To start service, contact the Water Department several days before you need service to begin. A deposit is required.

• To stop service, such as when moving, notify the Water Department at least one day beforehand.

• Service is not automatically reconnected just because a payment is made after disconnection occurs. You must call to schedule reconnection during business hours.

Reliable and affordable drinking water is vital for Spring Lake homes and businesses. By paying your water bill in full and on time each month, you help keep service uninterrupted for the community. Contact the Spring Lake Water Department with any other questions.