Paying Your Utility Bill in Wilson, NC: An Easy Guide

Paying your utility bill is an essential part of being a resident of Wilson North Carolina. The city offers several convenient payment options to make it easy for residents to pay their water, electric, garbage collection and other city bills. In this comprehensive guide, we’ll walk through the various ways you can pay your Wilson utility bill, as well as provide tips for avoiding late fees.

Understanding Your Wilson Utility Bill

Your utility bill from the City of Wilson includes charges for services like water sewer, electric stormwater, garbage collection and more. The city combines all these charges into one monthly statement for simplicity.

Your bill will show your previous balance, any new charges from the past month, the total amount due, and the due date. It’s important to pay attention to the due date – bills are typically due by the 10th of each month. Late payments will incur a penalty, so be sure to pay on time.

Usage amounts for water, sewer, and electric will vary based on your household’s consumption each month. Garbage collection, stormwater fees and other charges are flat monthly rates

Ways to Pay Your Wilson Utility Bill

The City of Wilson offers many payment options to make it convenient for residents to pay their bills. Here are the main methods available:

Pay Online

The easiest way to pay is through the city’s online bill pay system at www.wilsonnc.org. You can pay with a credit card, debit card or e-check. There is a third-party convenience fee for online payments.

To use the online system, you’ll need your account number and an access code from your latest bill. The online portal allows you to view your billing history and make payments 24/7.

Pay by Phone

Call the city’s automated telephone payment system at (252) 399-2270 to pay over the phone using a credit card, debit card or electronic check. This system is available 24 hours a day, 7 days a week. As with online payments, there are third-party convenience fees.

Pay by Mail

Mail your payment to the address printed on your bill, along with the payment stub from your statement. Be sure to allow 3-5 business days for your mailed payment to reach the city offices and be processed. Payments must be postmarked by the due date to avoid late fees.

Pay in Person

Take your payment to the cashiers on the first floor of City Hall, located at 112 Goldsboro Street East in downtown Wilson. In-person payments can be made Monday through Friday, 8:30am to 5pm. The city accepts cash, checks, money orders and credit/debit cards.

Pay at Other Locations

The city has partnered with several local businesses to offer additional walk-in payment locations around Wilson. Bring your bill to these participating stores:

• W Mart Foods on Raleigh Rd
• Broadway Food Mart on Ward Blvd
• Gold Rock General Store on Downing St
• Westview Grocery on Westview St
• Sam’s Quick Stop on Lane St

Cash or checks are accepted at these locations. Payments made after 3pm will be credited the next business day.

Sign Up for AutoPay

For maximum convenience, enroll in AutoPay to have your bill paid automatically each month on the due date. Payments can be debited from your checking account or charged to a credit/debit card. Log in to the online bill pay system to get started with AutoPay.

Budget Billing

To make your utility costs more predictable, consider Budget Billing. This program averages your payments over a 12 month span so you pay a consistent amount each month versus fluctuating seasonal highs and lows. Contact the city utility office to enroll.

Avoid Late Fees and Disconnection

To prevent penalty fees or service interruptions, the most important thing is paying your Wilson utility bill by the due date shown on your statement. If you anticipate having trouble paying on time, contact the city immediately – special payment arrangements may be possible based on your situation.

The city charges a 10% late penalty on unpaid balances after the due date. If your account becomes severely delinquent, your services are subject to disconnection. Reconnection will incur additional fees. Protect your utility services and your budget by paying on time every month.

Get Assistance with Utility Bills

If you’re struggling to keep up with your utility payments each month, assistance programs are available. Wilson provides limited emergency utility bill help for those facing financial hardship. You may also qualify for lowered utility costs through the city’s Care to Share program. Contact the utility billing office to learn about these and other potential resources.

From online payments to mailed checks, Wilson offers many ways to easily pay your monthly utility bill. Monitor your usage, pay attention to due dates, and utilize available assistance if needed. Staying current on your city services bill ensures you keep enjoying essential utilities like water, power and garbage disposal without interruption. The payment options above make it convenient to manage this important responsibility all year long.