Paying bills is one of those necessary evils in life But for residents of Grand Island, Nebraska, paying your city utility bill online is a breeze thanks to the user-friendly website wwwgrandisland.com. This city-run website offers a convenient way for locals to pay their electric, water, sewer and solid waste bills 24/7 without ever leaving home.
Accessing Online Bill Pay
The process of paying your utility bill through www.grandisland.com couldn’t be simpler. Start by visiting the website and selecting “Your Account” from the top menu. This will bring you to the login page for SmartHub the online portal for managing your city utility services.
If you already have an account, simply login with your email and password. First time users will need to click “New User” and go through a quick and easy registration process. You’ll need your utility account number and an email address to get started.
Once logged in, you’ll be taken to your SmartHub account dashboard. Here you can view current account balances, see previous statements, make payments, set up autopay, and more.
Making a Payment
To make a payment, click on the “Billing & Payments” tab in your SmartHub account. You’ll see any outstanding balances for your various city utility services like electric, water, sewer, etc.
Select which services you want to pay by checking the box next to each. You can pay the full balance due or make a partial payment by entering a custom amount.
When ready, click the green “Pay” or “Pay & Schedule” button. This will walk you through entering your payment method and details. SmartHub accepts all major credit and debit cards as well as bank account (ACH) payments.
After entering your info, review everything carefully on the payment confirmation page. When you’re ready, click “Submit Payment” and your transaction will be processed immediately.
Payment Confirmation & Receipt
Once your payment is submitted, you’ll see a confirmation page with details of the transaction including the payment amount and associated utility services. Your ledger balances will automatically update to reflect the payment as well.
You can also access a receipt for your payment by clicking on “View paid bills” under the Billing & Payments tab. This receipt can be downloaded or printed anytime.
SmartHub will also email you a confirmation receipt, so be sure to have an up-to-date email on file. This provides a handy record of your payment details.
Benefits of Paying Online
Paying your city of Grand Island utilities through www.grandisland.com offers a number of benefits:
-
Convenience – Pay anytime, anywhere with an internet connection. No more waiting in line at City Hall.
-
Payment tracking – See updated balances and payment history right in your SmartHub dashboard.
-
No fees – Online payments through SmartHub are always free.
-
Automatic receipts – Payment confirmations are emailed to you providing a record for your files.
-
Time savings – Takes just minutes to log in and pay versus driving across town.
-
Security – SmartHub uses industry-standard encryption to keep your data safe.
-
Account management – Update account info, view statements, and more all in one place.
-
Control – Make one-time payments or setup recurring autopay on your schedule.
Tips for Paying Online
Follow these tips for a smooth payment experience on www.grandisland.com:
-
Have your account number handy – this is needed to register and login.
-
Make sure your email is current – confirmations and receipts are sent here.
-
Setup Autopay – avoid late fees by scheduling recurring payments.
-
Review details carefully before submitting – double check amounts and account numbers.
-
Save payment confirmation – great to have for your records if any issues arise.
-
Contact city utilities with any website trouble – they can assist with registration, login, or payment issues.
Is Online Bill Pay Right for You?
Forgetting to pay bills and mailing checks are a thing of the past with the online payment portal available through the city’s website. www.grandisland.com makes it simple and convenient for locals to pay their utility bills on their own schedule.
Online payment is ideal for those who value convenience, ease of tracking payments, and security. Any Grand Island resident tired of the old ways of bill payment should give SmartHub a try.
So visit www.grandisland.com and get signed up for online access today. You’ll wonder why you didn’t do it sooner! Paying utility bills online is the modern, hassle-free way to take care of your city services and keep accounts up-to-date.
Paying Your Water Bill
Water/sewer bills can be paid by mail or in-person
- Monday through Friday
- 8:30 am to 4:30 pm
- Town Clerks Office, Town Hall 2255 Baseline Road Grand Island, New York 14072
In addition, there is a dropbox located outside the main entrance of the Town Hall where payments can be deposited. Please note that payments left in the dropbox are posted the following business day.
- Cash, check or money order (payable to “Town Clerk”), is accepted at the counter
- Debit and credit cards are accepted at the counter. Service fees apply.
- Credit Card/Check payments can be made online. Service fees apply. Make an online payment
- ACH (autopay) is also available. ACH Enrollment Form (PDF)
Quarterly water bills are due on the 15th of the month. Payments must be received on or before the due date after which a 10% penalty will be added. Failure to receive a bill does not waive the past due penalty. If the 15th falls on a weekend or holiday, payments are accepted penalty-free on the next business day. If not paid by October 31, arrears will be assessed against your Erie County property tax.
REMINDER: The Town of Grand Island Water Billing Department would like to remind residents that any past due amounts not paid by 10/31/24 will be added to the 2025 Town/County tax bill.
The Town of Grand Island is divided into three billing cycles. Each cycle is billed quarterly based on usage through the meter for the prior three months. Water meters have a radio transponder on them which allows us to read the meter from the street. Unless there is a problem reading the meter, each billing is based on actual usage.
Grand Island comes out with new utility bill software
Where is the Grand Island city utilities customer service center?
The Grand Island city utilities Customer Service Center is located at 1306 W 3rd Street. It features a private customer service area, cashier window with ADA accommodations, adequate and convenient parking, staffed drive-up window, and an after hours drop box next to the drive-up window.
How does the town of Grand Island billing work?
The Town of Grand Island bills for water usage three times a year, based on actual usage through the meter for the prior three months. Each billing cycle is quarterly. Water meters in Grand Island have a radio transponder on them, allowing the meters to be read from the street. Each billing is based on actual usage, unless there is a problem reading the meter.
How do I pay my bills at Grand Island Clinic?
Grand Island Clinic has been providing exceptional care since 1922. Meet the individuals who are making the difference. Pay your bills from Grand Island Clinic through our convenient online payment portal. We are happy to serve you.
How much does sewer cost in Grand Island?
The sewer rate in Grand Island is $5.80/*1,000 gallons of usage (effective 1/1/24). The Town of Grand Island is divided into three billing cycles, each billed quarterly based on usage through the meter for the prior three months. Water meters have a radio transponder on them which allows us to read the meter from the street.
Does Grand Island have an increase in sewer rate?
The Town of Grand Island announces an increase in the sewer rate beginning with the January 2024 water/sewer billing cycle. Effective 1/1/24, the sewer rate will increase from $5.50 to $5.80/1,000 gallons of usage. The Town of Grand Island is divided into three billing cycles.
How do I pay my utility bill?
Call the automated number at 833-958-3744 to pay your bill 24 hours a day, seven days a week using a credit or debit card. For your convenience we provide several methods of paying your utility bill. Choose from the following listing and see which works best for you.