How to Pay Your Internet Essentials Bill by Phone

Internet Essentials from Comcast provides affordable high-speed internet to low-income households If you have Internet Essentials service, you can easily pay your bill by phone using Comcast’s automated phone system

Benefits of Paying Your Bill by Phone

Paying your Internet Essentials bill by phone offers some advantages

• It’s quick and easy – make a payment in just a few minutes using the automated system

• You can pay anytime by calling – 24/7 phone access allows payments at your convenience.

• It’s perfect if you prefer phone over online payments.

• You can schedule future-dated payments to ensure on-time payments.

• Speaking with an agent is also an option if you need assistance.

For fast, convenient bill payment, use Comcast’s automated phone system to pay your Internet Essentials bill.

Internet Essentials Bill Pay Phone Number

To pay your Internet Essentials bill by phone, call the toll-free automated pay-by-phone number:

1-800-788-1428

This automated phone system is available 24 hours a day, 7 days a week for your convenience.

Some key information before you call:

• Have your Internet Essentials account number ready – find it on your bill.

• If paying with a debit/credit card, have the card information handy.

• Know your account balance to select the payment amount.

• Allow time for the automated system to walk you through prompts.

How to Pay Your Bill with the Automated System

Follow these steps to easily pay your Internet Essentials bill using the pay-by-phone number:

1. Call 1-800-788-1428.

2. Select your language preference when prompted.

3. When asked, choose the “Pay Bill” option.

4. Enter your 10-digit Internet Essentials account number.

5. Enter the exact payment amount you wish to pay.

6. Select a payment method – debit/credit card or checking account.

7. For card payments, enter your card details including expiration date and security code.

8. For checking payments, enter your 9-digit routing number and account number.

9. Listen to the payment summary and confirm the details.

10. Receive your 6-digit confirmation number.

The payment will immediately post to your account. Make sure to note the confirmation number as proof of payment.

Other Bill Pay Phone Options

Along with the automated system, you have other options when paying your Internet Essentials bill by phone:

• Speak to an agent – Press 0 at any time to speak with a Comcast agent who can assist you in making a payment.

• Schedule future payments – Set up one-time or recurring payments via the automated system.

• Check account balance – Check your account balance prior to making a payment.

• Make a partial payment – You don’t have to pay your bill in full, partial payments can be made.

The automated phone system provides the fastest way to pay, but agents are available if you need additional assistance.

Avoid Late Fees with On-Time Payments

Internet Essentials bills are due on the same date each month. Make sure to pay your bill on time to avoid late fees.

Some tips to pay on time and avoid late fees:

• Mark your due date in your calendar so you remember.

• Enroll in autopay to have payments made automatically each month.

• Pay a few days early in case of processing delays with phone payments.

• Set up account alerts to be notified when your bill is ready and due.

• Contact Comcast before the due date if you need an extension or alternate payment arrangement.

Paying on time protects your account from service interruptions in addition to avoiding late fee charges.

Get Support from Internet Essentials Customer Service

If you have any questions or issues regarding your Internet Essentials account or monthly bill, contact customer service for assistance:

• Call 1-855-846-8376

• Live chat online at InternetEssentials.com

The Internet Essentials support team can help with bill payment troubleshooting, finding account numbers, resetting passwords and any other account needs you may have.

Affordable Internet with Internet Essentials

Internet Essentials from Comcast offers low-cost broadband service to qualifying households along with the option to purchase a low-priced computer. Benefits include:

• High-speed internet starting at $9.95 per month
• No credit checks or contracts required
• Discount computers available for purchase
• Free digital literacy training
• In-person or phone customer support

If you qualify for Internet Essentials, take advantage of affordable internet service along with the convenient phone payment options. Call 1-800-788-1428 to easily pay your bill 24/7 using the automated phone system.