Paying your bill to Clean Water Services (CWS) is easy with several convenient options CWS provides essential wastewater and stormwater services to over 600,000 residents in urban Washington County, Oregon Read on for a detailed guide about the various ways to pay your CWS bill online, by phone, in person, or by mail.
About Clean Water Services
Clean Water Services is the water resources management utility for more than 20 cities and districts in the Tualatin River Watershed They operate and maintain over 500 miles of piped infrastructure to provide wastewater and stormwater services. CWS strives to protect public health while also enhancing the natural environment.
In addition to wastewater treatment, CWS focuses on protecting rivers and streams through urban stormwater management programs. They aim to reduce flooding and pollution from stormwater runoff. CWS also provides public education to promote sustainable water resource management.
With their comprehensive services, it’s important for customers to pay their CWS bills on time each month. The good news is CWS offers various payment options to choose from.
Paying Your CWS Bill Online
The fastest and most convenient way to pay your CWS bill is online through their customer portal. Here’s how to pay your CWS bill online:
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Go to cwscil.authoritypay.com and click “Log In”. If you’re new, click “Create an Account” to set up your login.
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Enter your account number and 4-digit CID. Your CID is on your monthly statement. Contact CWS if you need this info.
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Select “Pay Now” for the account you want to pay. Choose the correct wastewater or stormwater account.
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Enter your payment details. Input your credit card or bank account info. The site uses secure encryption.
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Confirm the payment amount and submit. Double check the amount before submitting to avoid errors.
Once submitted, your payment will typically process instantly. You’ll receive a confirmation email for your records. Paying online is the quickest way to avoid late fees.
Paying Your CWS Bill by Phone
To pay your CWS bill over the phone, follow these steps:
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Call 1-844-331-8344. This is the CWS payment processing center number.
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Provide your account information. Have your account number and CID handy so they can pull up your account.
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Select your payment method. State whether you want to pay with a credit card, debit card, or electronic check.
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Give your payment details. Clearly provide your card number, expiration date, CVV code, or checking account data.
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Get a confirmation number. Request a confirmation number from the agent for your records.
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Verify your new balance. Ask the agent to confirm your account balance after the payment is applied.
Paying by phone is quick and easy when you’re in a rush. Just be sure to document the confirmation number in case you need to verify the payment later.
Paying Your Bill in Person
You can visit in person to pay your CWS bill at one of the Tualatin Valley Water District (TVWD) office locations. Here’s how:
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Go to a TVWD office. Many are open weekdays from 8am – 5pm.
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Inform the staff you’re there to pay your CWS bill. Provide your account number and CID.
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Select your payment type. You can pay with cash, check, credit/debit card, or money order.
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Get a receipt. Make sure to obtain a receipt from the staff for your records.
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Check your new balance. Ask what your remaining balance is to confirm your payment went through.
Paying in person gives you the opportunity to ask any questions and get personal assistance from their staff.
Paying Your CWS Bill by Mail
CWS also allows customers to mail in check or money order payments. Here’s how to pay your bill by mail:
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Send checks or money orders only. Do not mail cash payments. Make checks out to “Clean Water Services”.
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Use your payment coupon. Tear off and include the coupon from your statement for faster processing.
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Mail early. Allow 7-10 days for mailed payments to avoid late fees.
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Send to: Clean Water Services
P.O. Box 4780
Portland, OR 97208-4780 -
Get delivery confirmation. Consider sending your payment with delivery confirmation to ensure timely arrival.
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Call to confirm receipt. You can call after about a week to verify they received your mailed payment.
While paying by mail takes longer, it can be a good option if you prefer paying by check instead of electronically. Just build in extra processing time.
Tips for Paying Your CWS Bill
Follow these tips when paying your Clean Water Services bill:
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Pay early to avoid late fees – Due dates are tight so pay a few days in advance.
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Set up autopay for convenience – This automatically pays your bill each month.
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Update contact info if changed – Keep your address, email, and phone number current.
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Save payment confirmations – Keep confirmation numbers and receipts for your records.
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Check your balance – Log in to your account regularly to check your balance.
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Ask for help if needed – Contact CWS customer service if you have any payment issues.
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Pay around vacations – Pay ahead if you’ll be away when your bill is due.
Staying on top of your monthly CWS bill ensures your wastewater and stormwater services continue without disruption. Their online portal and payment centers make it easy to pay precisely and on time.
What does my CWS bill include?
Sewer charges pay for sewer pipes, maintenance and construction, and operation of the wastewater treatment plants as well as for the costs associated with the treatment.
Clean Water Services and partner city crews are also responsible for the public drainage system. The SWM Program pays for the following:
- Maintenance and construction of the public drainage system including open ditches, pipes, stormwater detention areas, and water quality facilities.
- Street sweeping for curbed public streets and catch basin cleaning.
- 24-hour emergency flood response and repair.
- Water quality monitoring in the Tualatin River and its tributaries.
- Water quality investigation and spill response.
- Enforcement of erosion control and water quality facility requirements.
- Enforcement of buffer zones between new development and creeks and wetlands.
- Coordinated planning and design of regional water quality and flood management projects.
- Long-term watershed planning.
- Public outreach and partnerships for pollution prevention and education.
How can I avoid late charges?
Late charges will be assessed 2% on the amount of the delinquent service charges over 30 days past due. An additional 2% late charge will be assessed for each additional billing period the charges remain unpaid.
Clean Water Services’ Budget Committee Meeting for Fiscal Year 2023-24 (Part 1)
FAQ
How do I pay my water bill in California?
Where do I get my Clean Water Services Bill?
Depending on your location, you may receive your Clean Water Services bill either jointly with Tualatin Valley Water District, from your local city, or directly from CWS. Learn more about your bill and find a way to pay that best fits your needs here.
Does community water system accept credit/debit/check payments by phone?
Due to strict guidelines regarding compliance with personal information transfer, Community Water System’s staff will no longer be able to take any credit/debit or check payments verbally by phone. To help our customer base make payments at their convenience, CWS has installed these two new above mentioned systems to help with the bill pay process.
How do I make a bill payment?
You can also make your payment over the phone with a Visa, MasterCard, Discover, debit card, or E-check by calling 844-331-8344. Customers who wish to pay by mail or use their bank or credit union’s bill payment services may submit payment with the following bill payment address: Payment Processing Center Want to pay in person?
Who is clean water services?
Clean Water Services is a water resources management utility serving over 600,000 people in urban Washington County, Oregon. What’s on My Bill? Since 1970, we have combined science and nature to clean water and return it to the Tualatin River, so it can be used again. Watch this short video about Clean Water Services’ story and mission.
How do I pay my tvwd Bill?
Payment Processing Center Want to pay in person? Use one of TVWD’s convenient drop-off locations. If you have questions or require assistance, please contact Customer Service at 503.681.4400 Monday through Friday, 8 am to 5 pm. You can pay your bill online, over the phone, by pay station, or mail.
How can CWS help with the bill pay process?
To help our customer base make payments at their convenience, CWS has installed these two new above mentioned systems to help with the bill pay process. Apple iTunes App Store. Android Market. Community Water System