Living in the city of High Point? Paying your utility bill on time is important to avoid service disruptions. The city offers several ways to pay your electric, water, sewer, and trash bills conveniently.
In this comprehensive guide I’ll walk through all the payment options to pay your High Point utility bill. Whether you prefer automatic payments online, by phone, mail or in person, this article has you covered!
Set Up the Customer Portal for Easy Online Payments
The easiest way to manage and pay your High Point utility bill is through the online Customer Portal This portal allows you to
- Make one-time payments
- Store payment information for quick future payments
- Get email/text eBill notifications
- Sign up for autopay
To use the Customer Portal you’ll need your
- City of High Point utility account number
- Account PIN number (on your bill)
- Email address and phone number
Once set up, you can pay in just a few clicks either on your computer or mobile device. I recommend this option for fast, paperless payments!
Pay Your Bill by Phone
You can also pay your High Point utility bill easily over the phone by calling 336-883-3111 or 844-458-3698. The 24/7 automated system will walk you through making a payment with your:
- Checking or savings account (free)
- Credit/debit card (convenience fees apply)
It takes just a few minutes to pay by phone anytime day or night. Have your account number ready when you call.
Pay In Person
To pay your bill in person with cash, check or money order, visit one of the High Point Customer Service offices:
- 211 S Hamilton Street
- 136 Northpoint Avenue
You can also call either office at 336-883-3111 and pay over the phone by check or card. In-person payments get processed the same day.
Pay by Mail
Mail your utility bill payment to:
City of High Point
P.O. Box 10039
High Point, NC 27261-3039
Include your payment stub and allow 5-7 days for delivery. Payments received after 5:30 pm will be processed the next business day.
Pay Promptly to Avoid Late Fees
Your High Point utility bill is due upon receipt and becomes delinquent 35 days after the billing date. Late payments face disconnection and additional fees.
So be sure to pay your bill promptly each month through one of the following ways:
- Customer Portal
- Automated phone system
- In person at a Customer Service office
- By mail
And take advantage of autopay or text/email reminders to avoid forgetting a payment.
Payment Posting Schedule
Keep the following payment posting times in mind when paying your utility bill:
- Online, phone, or in-person payments before 5:30 pm Monday to Friday will process the same day.
- Payments made after 5:30 pm and on weekends will process the next business day.
So pay early to avoid late fees!
Get Payment Assistance if Needed
If you’re struggling to pay your High Point utility bill, the city offers financial assistance programs based on your income, family size, disability status, or other criteria.
Contact them right away if you need help so your service isn’t disrupted. Don’t let large unpaid bills accumulate.
Pay Smarter and Avoid Scams
Use only City of High Point’s official payment methods listed here and be wary of any calls or emails requesting payments. Utility scams are common, so protect yourself!
Credit/Debit Cards and Check Payments
Use your Visa, MasterCard, Discover, or checking account (ach) to pay for utilities and other city services. We accept credit card and check payments at all of our payment locations .
We accept credit card payments via our automated interactive voice response system, too. Payments made by phone or web before 5:30 p.m. Eastern Standard Time will be posted to your utility account the same business day, Monday – Friday (except holidays). Payments made after 5:30 p.m. will be posted on the next business day.
Pay your utility bill (or other city services) online using your Visa / MasterCard, Discover or checking account.
Utility Bill Payment Options
We accept both cash and checks at all of the payment locations – City Hall main office and our Northpoint Customer Service branch office. If you return your payment by mail, please use a check. Payment drop box is located on front of the building and payments are processed on next business day.
City of High Point launches utility bill repayment plan
How do I pay my city of high point utility bill?
Ways you may pay your bill: Visit or call one of our Customer Service offices at 211 S. Hamilton Street or 136 Northpoint Avenue. If you call us, we can take your payment by check or credit/debit card over the phone! To pay your City of High Point utility bill online, you may use our “Secure Payment Center”, powered by ChoicePay.
Where can I Find my City of High Point (NC) Bill?
Make billing inquiries directly by phone 336-883-3111 or email ([email protected]). I’m looking for my bill. Where can I find it? Visit City of High Point (NC) to access your bill. What types of City of High Point (NC) payments does doxo process?
What services are included on my City of high point Bill?
When comparing our utility charges to those of other communities, please remember that your City of High Point bill may include charges for several services – electricity, water, sewer, storm water, solid waste landfill and solid waste availability fee. All your services appear on one bill. Meters are read and bills are prepared each month.
What benefits does the city of high point offer?
The City of High Point offers a comprehensive benefits package to its regular full-time employees, including vacation, holiday, and sick leave as well as medical, dental, and life insurance. Regular full-time employees may also participate in some of the benefit programs offered to the city’s employees.