A Comprehensive Guide to Paying Your First Electric Bill

Paying your monthly electric bill to First Electric Cooperative is easy and convenient with multiple payment options available. This detailed guide will provide everything you need to know about paying your First Electric bill quickly and hassle-free.

Overview of Payment Options

First Electric offers several ways to pay your electric bill

• Online through the First Electric app
• By phone
• In person
• By mail
• At a payment kiosk

The fastest and most convenient options are paying online or through the First Electric app. You can also pay over the phone using the automated system or by speaking with a representative.

To report an outage or check your account balance, call the dedicated power outage and account balance number.

Paying Online Through the First Electric App

The First Electric app allows you to easily pay your bill online 24/7 Here’s how to pay using the app

• Download the free First Electric app on your iOS or Android device
• Log in to the app with your account credentials
• Select “Pay Bill” and enter payment amount
• Enter payment details and submit

You’ll receive instant confirmation when your payment is processed. The First Electric app also allows you to view billing history, monitor usage, and more.

Paying Your First Electric Bill by Phone

You have two options to pay your First Electric bill over the phone:

Pay by Automated Phone System

• Call 800-489-7405 – First Electric’s automated pay by phone number
• Follow voice prompts to enter account details and payment info
• Payment will process instantly

Pay by Speaking with a Representative

• Call 800-489-7405 during normal business hours
• Speak with a member services representative
• Provide account information and payment details
• Payment will process during call

Paying Your First Electric Bill In Person

You can pay your First Electric bill in person at one of the co-op’s local offices:

• Jacksonville Office – 226 Jacksonville Cato Rd
• Heber Springs Office – 3057 Hwy 25 N

To pay at a First Electric office:

• Visit during normal business hours
• Provide your account number or ID
• Make payment by cash, check, money order or card
• Get instant payment confirmation

Paying Your First Electric Bill by Mail

To pay your First Electric bill by mail:

• Detach payment stub from bill
• Write account number on check or money order
• Make payable to First Electric
• Mail payment and stub to:

First ElectricPO Box 2700 Jacksonville, AR 72078

• Allow 5-7 business days for mailed payments to process

Paying at a First Electric PaySite Kiosk

First Electric has PaySite kiosks located across its service area that accept electric bill payments in cash or card.

To find a kiosk near you, go to the First Electric website and click on “Payment Options” then “PaySite Kiosks”.

Payment Methods Accepted by First Electric

First Electric accepts the following payment methods:

• Cash
• Check
• Money order
• Debit/Credit card (Visa, Mastercard, Discover, American Express)
• Electronic check (ACH) – online or by phone
• Electronic bill pay through your bank

First Electric Account Balance Phone Number

To check your current account balance, call 800-489-7405 and select the balance inquiry option. You’ll need to provide your First Electric account number.

This automated phone system can provide your balance 24/7 without having to speak with a representative.

First Electric Power Outage Number

If you need to report a power outage or electricity emergency, call 888-827-3322. This number will connect you directly to First Electric’s outage reporting department.

The outage reporting line is available 24 hours a day, 7 days a week. Provide details on your location and current issue when you call.

Tips for Paying Your First Electric Bill

Follow these tips for a fast, easy monthly electric bill payment:

• Enroll in autopay or paperless billing for discount
• Pay early to avoid late fees
• Write account number on mailed checks
• Know your balance prior to paying in person
• Pay multiple bills at once online or on app

Paying your First Electric bill is quick and convenient through the variety of options available. Pay online, by phone, in person, or by mail easily each month.