Paying your monthly Manatee County utility bill should be a quick and painless process. With new online payment options through Customer Self-Service, you can now view your usage and securely pay your water sewer trash and recycling bill online 24/7. This guide will walk you through signing up for an account, reading your bill, understanding charges, and making online payments.
Getting Started with Customer Self-Service
Manatee County has transitioned utility accounts to a new Customer Self-Service (CSS) system for online account access. To get started:
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Locate your new account number on your welcome letter or printed on your latest bill statement.
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You’ll also need the unique 8-character activation code from your welcome letter.
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Go to [https //wwwmymanateeorg/departments/utilities/pay_utility_bill] and click “Sign Up Now” under Customer Self-Service.
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Complete the registration process by verifying your email address and entering your new account number and activation code.
Once registered, you can log into CSS anytime to view your usage, charges, payment history and make secure online payments.
Understanding Your Monthly Utility Bill
With CSS, you can view and download PDFs of your current and past utility bills. Key elements include:
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Account summary: Provides your previous balance, new charges, payments received and the total now due.
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Meter readings: Shows water usage in gallons along with service dates for the billing period.
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Rates: Lists the current water and sewer rates per 1,000 gallons.
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Charges: Breaks down your total new charges for water, sewer, trash collection and taxes/fees.
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Message center: Highlights important notices and alerts from the utility department.
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Usage graph: Visual chart shows your monthly water consumption over the past year.
Monitoring your usage and charges each month helps you understand costs and make adjustments to save money.
Paying Your Bill Through CSS
Paying online through CSS takes just a few minutes:
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On your account dashboard, click “Make Payment” then enter the payment amount.
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Select a payment method – credit/debit card, checking account or PayPal.
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Enter required payment details for the method chosen.
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Confirm payment details carefully before submitting.
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Your account will reflect the payment immediately and you’ll receive a confirmation email.
For recurring payments, enroll in auto-pay through Paperless Billing. You can also view payment history and print receipts.
Bill Payment Tips and Reminders
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For the fastest credit to your account, pay online before 8pm on the due date.
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Avoid late fees by scheduling recurring auto-pay through Paperless Billing.
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Update your contact information through CSS to receive important account notices.
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Monitor your usage closely each month and report any unusual spikes.
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Consider paperless billing to save time and avoid mail delays.
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Contact customer service if you need help understanding a charge or resolving billing issues.
The new Customer Self-Service system makes it easier than ever to manage your Manatee County utility account online. By signing up for an account, monitoring your monthly usage and bills, and utilizing convenient online payment options, you can take control of your utility expenses. Check your account regularly and contact customer service with any questions.
LOBBY CLOSED TO PUBLIC
The Utilities Lobby is closed to the public. A walk-up Drop Box is located on the north side of the Administration building. Payments may also be made by any of the methods on the BILL PAYMENT OPTIONS page. All other business may be conducted over the phone, including opening new service. Call (941) 792-8811.
Not sure how to properly dispose of something? Unincorporated Manatee County has launched a new solid waste & recycling material look-up tool “Waste Wizard”. You can also sign up to receive, Household Hazardous & Electronic Scrap collection reminders through methods of email, phone call or text message. For more information please visit www.mymanatee.org/wastewizard
How can we help you? |
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Contact Utilities at (941) 792-8811 and use the following extensions from 8:00 a.m. through 4:30 p.m. for your specific issue:
After normal business hours, report emergencies through the (941) 792-8811 number by choosing option 8. Transferring of Non-County Utility Systems: Ext 5278
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New water/wastewater rates effective June 1, 2024
New water and wastewater rates go into effect on all bills rendered on or after June 1, 2024. Visit our rates page for further details.
Manatee Answers for You; How to pay your water bill
FAQ
How do I pay my manatee utilities by phone?
What is the electric company for Manatee County?
What is the emergency number for Manatee County Utilities?
How do I pay my Manatee County utility bill?
Dial (833) 425-2099 to pay by phone. Please be sure to have your new Manatee County Utility account number and bank account or credit card available. You can drop off payments at a walk-up drop box at the locations below. Please note that due to processing, payments at the following location will take 3-5 days to be credited to your account.
Does Manatee County pay with a checking or savings account?
Paying using checking or savings account will remain free of charge for our Utilities customers. Manatee County customers are now able to request rebates, rain barrels and many other special requests from their Customer Self-Service. Questions?
How do I pay my utility bill online?
Complete the Account Contact Info section to stay up to date with the latest information on your account. Add Address: Enter your mailing address. Add Phone Number: Enter your phone number. Add Email Address: Enter your email address. Log into Customer Self Service (CSS) to pay your utility bill online if you already have a CSS account.
How do I Activate my utilities account?
Account ID: Enter your new Utilities Account Number (ex: 100XXXXXXX), found on your welcome letter or next billing statement. Activation Code: Enter your unique 8 character activation code from your welcome letter (ex: A1B2C3D4) or next billing statement. section to stay up to date with the latest information on your account.
How much does it cost to pay a utility bill?
If you choose to pay using a credit or debit card, there will be a $2.50 processing fee with a maximum amount of $500 per transaction. Paying using checking or savings account will remain free of charge for our Utilities customers.