Paying your Kaiser Permanente medical bills online is a convenient way to stay on top of your healthcare expenses The Kaiser Permanente website makes it simple to view your bills, make payments, and manage your account. In this article, we’ll walk through the step-by-step process to pay Kaiser Permanente bills online
Getting Started
To get started paying your Kaiser Permanente bills online, you’ll need to go to the Kaiser Permanente website. You can access it at https://healthy.kaiserpermanente.org/billpay.
The first thing you’ll need to do is select your Kaiser Permanente region Kaiser Permanente has locations across the country, so you’ll want to choose the region where you received care. Once you select your region, you can then proceed to the billing and payment pages
Viewing Your Bills
After choosing your region, you’ll arrive at the main billing and payment page. Here, you can view your current Kaiser Permanente medical bills. To see your bills, click on “View and pay medical bills.”
This will bring up a list of any outstanding balances. You’ll be able to see important details like the date of service, provider name, and the amount due. If you have any questions about a bill, there’s an option to dispute it online.
Reviewing your bills on the Kaiser Permanente website helps you understand exactly what you owe. You’ll be able to view recent visits as well as any past due balances.
Making Payments
Once you’ve reviewed your Kaiser Permanente bills, you can make a payment right on the website. There are a few different payment options:
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Pay in full: You can pay the entire balance due all at once by credit/debit card or from your bank account.
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Set up a payment plan: If you can’t pay the full amount, you may be able to set up a monthly payment plan.
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Pay a portion: You can also opt to pay whatever portion you can afford at the time.
To make a payment, just click on the “Pay” button for the bill you want to pay. You’ll be able to enter your payment details and submit the payment.
Kaiser Permanente accepts Visa, Mastercard, Discover, American Express, debit cards, and ACH payments directly from your bank account. You can save your payment methods to simplify things for next time.
Setting Up Automatic Payments
For convenience, you can enroll in automatic payments on the Kaiser Permanente website. This securely connects your Kaiser Permanente account with your chosen payment method.
Once setup, your bills will be paid automatically each month. You don’t have to worry about logging in and submitting payments yourself.
To start automatic payments, follow these steps:
- Click on “Profile & Preferences” at the top of the screen.
- Choose “Payment Methods.”
- Select your preferred payment method.
- Check the box to enable automatic payments.
- Confirm your enrollment.
Automatic payments make life easier by taking care of your Kaiser Permanente bills seamlessly each month. You can update your payment method or cancel automatic payments at any time.
Paying Your Premium Bill
In addition to medical bills, you can also pay your monthly Kaiser Permanente premium bill online. Your premium is the amount you pay for your health insurance plan.
To pay your premium bill, click on “Make premium payment” from the main billing page. You’ll need to select your coverage type:
- Individual (non-Medicare)
- Medicare
- Employer-sponsored
- Individual (purchased through healthcare.gov)
Enter your Kaiser Permanente ID number and date of birth. This will bring up your current premium balance. As with medical bills, you can pay in full, setup a payment plan, or pay a portion of your premium online.
Paying your premium on time is important to keep your health coverage active. The Kaiser Permanente website makes it quick and easy.
Getting Account Help
If you have any trouble viewing your bills or making payments online, Kaiser Permanente has resources to help. You can:
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Call the billing support line at 1-800-390-3507.
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Chat live with an agent using the website chat tool.
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Email support questions to [email protected].
The website also has tons of resources like FAQs, explainers, and guides with step-by-step instructions for billing tasks.
Convenience of Paying Online
Paying your Kaiser Permanente bills through the member website offers significant convenience. You can securely manage your account from home on your own time. Features like automatic payments simplify the process further.
With an intuitive interface and multiple payment options, the Kaiser Permanente website makes it as easy as possible. Paying online helps you monitor your healthcare spending and avoid unnecessary fees or charges. It gives you control over your Kaiser Permanente account.
So next time your Kaiser Permanente bill arrives, log into your account online to view and pay. The simple online process saves you time and gives you peace of mind that your bill is paid.
Understand your coverage type
Medicare: Members who receive coverage through a federal health insurance program that provides health care coverage to Americans, age 65 or older (people with certain disabilities or health conditions may be eligible before they turn 65).
Individual – Exchange: Members who have a Kaiser Permanente Individual and Family Plan membership purchased through a health benefit exchange (like healthcare.gov).
Individual: Members who have a Kaiser Permanente Individual and Family Plan membership purchased directly from Kaiser Permanente and did not purchase from a health benefit exchange.
COBRA: Members who are eligible to stay on their employer plan after a certain life event (such as loss of employment) by directly paying the monthly premium themselves.
Tax letters To request a tax letter for a specific timeframe, contact
How do I pay my premium bill?
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C., watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.: Go to kp.org/payonline.
- Mail For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C., payments can be mailed to the following address:
Kaiser Permanente P.O. Box 7158 Pasadena, CA 91109-7158
For members in Washington, payments can be mailed to the following address:
Kaiser Permanente P.O. Box 7172 Pasadena, CA 91109-7172
- Phone Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.
- Northern California: 877-365-9900
- Southern California: 866-288-6729
- Colorado: 877-799-4700
- Georgia: 877-699-7407
- Hawaii: 877-578-2700
- Maryland, Virginia and Washington D.C.: 888-255-1400
- Oregon and Southwest Washington: 877-729-5590
- Washington: 833-698-1220
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.: Go to kp.org/payonline.
Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.
Your monthly premium bill amount may change based on these factors:
- Your age – After age 14, your rate changes every year based on your age bracket.
- Your location – A change in the service area can be a determining factor.
- Your choice of plan
- The industry costs of health care – The industry costs of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
- Your eligibility for subsidies – Eligibility for subsidies can impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.
Premium billing statements are typically generated within the first two weeks of the month.
Premium billing statements are typically mailed during the middle of each month. You can also view an electronic copy of your bill online. If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.
For members in California, Colorado, Hawaii, Oregon, Washington, Georgia, Virginia, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.
For members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1st, then your premium payment is due by the first day in June.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.: To viewing your premium payment history, sign into kp.org/payonline.
To request a payment history letter, contact Member Services.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: To learn more about viewing your premium payment history, watch our helpful video.
For members in Washington: To learn more about viewing your premium payment history, watch our helpful video.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.: To view your premium payment history, sign into kp.org/payonline.
To request a payment history letter, contact Member Services.
Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: Visit your Profile & Preferences on kp.org and then complete the following steps.
- Select Paperless.
- From the Paperless Preferences screen, select the Premium bills checkbox.
- Agree to the digital document delivery terms & conditions.
- Select the I Agree button to complete your paperless billing enrollment. To learn more about paperless premium billing, watch our helpful video.
To learn more about paperless premium billing, watch our helpful video.
For members in Washington:
- Sign in to your account, and then select Preferences from the Account menu.
- From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
- From the What is your payment notification preference? page, select Sign up for paperless billing to stop receiving printed invoices.
- Agree to the Digital Document Delivery terms and conditions to enroll in paperless billing and billing email notifications.
To learn more about paperless premium billing, watch this helpful video.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Washington, Maryland, Virginia and Washington D.C.: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: To learn more about email or text notifications and reminders, watch our helpful video.
For members in Washington: To learn more about email or text notifications and reminders, watch our helpful video.
You may still be enrolled in manual bill pay and paper billing. You may update your settings by choosing to enroll in automatic monthly payments and paperless billing.
If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.
- To opt out of email notifications, select Unsubscribe from the email you received.
- To opt out of text notifications, reply STOP to the text message you received.
- You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.
To learn more about email or text notifications and reminders, watch our helpful video.
For members in Washington: Kaiser Permanente will send you notifications to provide you with up-to-date information on your payment status.
- To opt out of email notifications, select Unsubscribe from the email you received.
- To opt out of text notifications, reply STOP to the text message you received.
- You may also update your notification settings by visiting visiting:
1. Sign into your account, and then select Preferences from the Account menu. 2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications. 3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.
To learn more about email or text notifications and reminders, watch this helpful video.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.
To learn more about email or text notifications and reminders, watch our helpful video.
For members in Washington: You can update your notification preferences:
- Sign into your account, and then select Preferences from the Account menu.
- From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
- From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.
To learn more about email or text notifications and reminders, watch this helpful video.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.:
- To opt out of email notifications, select Unsubscribe from the email you received.
- To opt out of text notifications, reply STOP to the text message you received.
- You may also update your notification settings by visiting your Profile & Preferences on kp.org.
To learn more about email or text notifications and reminders, watch our helpful video.
For members in Washington:
- To opt out of email notifications, select Unsubscribe from the email you received.
- To opt out of text notifications, reply STOP to the text message you received. You can also update your notification preferences:
1. Sign into your account, and then select Preferences from the Account menu. 2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications. 3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.
To learn more about email or text notifications and reminders, watch this helpful video.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.
To learn more about email or text notifications and reminders, watch our helpful video.
For members in Washington: You can update your notification preferences:
- Sign into your account, and then select Preferences from the Account menu.
- From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
- From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.
To learn more about email or text notifications and reminders, watch this helpful video. Standard messaging rates may apply, depending on your phone carrier.
For members in California, Colorado, Georgia, Hawaii, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.
You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.
For members in Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.
You can update your notification preferences by visiting kp.org.
- Sign in to your account, and then select Preferences from the Account menu.
- From the Account and Preferences page, select Delivery preferences and then select Payment notifications. You can deselect the delivery option you’d like to opt out of premium billing notifications.
Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.
Paying Your Bill: Kaiser Permanente
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