Old American County Mutual Fire Insurance Reviews: Coverage, Claims, and Ratings

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Filter byComplaint StatusAll complaint statusesComplaint AnsweredComplaint ResolvedComplaint TypeAll complaint typesService or Repair Issues (13)Customer Service Issues (6)Order Issues (Product Issues (

• Initial Complaint05/17/2024Complaint Type: Product IssuesStatus: AnsweredThe company fixed the problems raised in the complaint, but the customer either didn’t accept the answer or didn’t let BBB know that they were satisfied. March 25,2024-Signed up new policy. On March 25, 2024, I signed up for an auto policy with AMax Auto Insurance. On April 13, 2024, I paid the premium. The policy number is *********, the vehicle is a 2013 500, and the agent number is ************. The location of the agent is… The agent I worked with was ******. A few weeks later, I saw that my policy had the wrong address written on it. I have no idea where that address came from. I called to make the change and was told I would have to pay extra to change the address. I agreed because I needed insurance and the new monthly payment would be less. I thought maybe it was my fault I didn’t notice it sooner. My insurance card and the payment plan were sent to the right address. But I noticed today that the payment that was supposed to be made on May 13 did not go through my account. I was shocked to find that the policy didn’t exist when I went to pay online. When I called the office, I was told that the policy had been canceled because one side of the car’s picture was missing. This situation is unacceptable. I submitted all the requested photos. I thought I had a full coverage policy in effect the whole time, but that wasn’t the case. Furthermore, I received no notification of the policy cancellation. The representative I talked to today suggested making a new rule and said the district manager would call me. This is not an acceptable solution. While I paid almost a lot of money for insurance, I don’t have an active policy. This means I can’t get a state inspection or register my car. I still have a car note to pay. The address wasn’t mine, and I never got any notice that anything needed to be done or that my policy would be canceled. This makes me suspicious of possible first-party fraud or collusion. Also, when I called yesterday, they wanted me to pay more for a new policy. Thank you very much, ********************************Business response06/03/2024Good afternoon, Better Business Bureau. This is to confirm that we received the complaint you sent to our office. United Automobile has replied on our behalf and told us what they think about the complaint. You can find a copy of the confirmation page for what was uploaded to your portal here. Please let us know that you got this email so that we can keep track of it. Thank you.
• Initial Complaint05/08/2024Type of Complaint: Service or Repair IssuesStatus: AnsweredThe company fixed the problems raised in the complaint, but the customer either didn’t accept the solution OR didn’t let BBB know that they were satisfied. On April 12, 2024, I set up autopay for my insurance policy (TXOP0074178). On the due date, April 12, 2024, the money was taken out of my bank account. After I made the first payment of ********, my bank told me I was being charged another amount of ******** with NO EXPLANATION for this charge. So, I went to my account to see what was going on with my insurance policy. I saw that it was supposed to end on May 3, 2024. Then I called the customer service number and spoke to someone. They said they saw that I paid ******** and weren’t sure what the other charges were for. They were going to reinstate my policy and fix the other charges that didn’t make sense on my account. It’s now May 7, 2024, and they still haven’t fixed anything! They took my money without giving me the coverage under my policy. My policy was wrongfully cancelled. I paid my bill on time every month, but I didn’t get what I paid for. Old County and its sister company Blue Fire Insurance will no longer have any business from me. I want my money back in full because I didn’t get cover for the month. Business response05/16/2024: Good afternoon, Better Business Bureau. This is to confirm that we got the complaint you sent to our office. Bluefire has replied on our behalf and told us what they think about the complaint. You can find a copy of the confirmation page for what was uploaded to your portal here. Please let us know that you got this email so that we can keep track of it. Thank you. Customer response05/16/2024I am rejecting this response because: 201. $98, but the check that’s “said” to have been written shows that only $112 was taken out. I have not yet received the check. Business response05/22/2024: Good afternoon, Better Business Bureau. This is to confirm that we got the complaint you sent to our office. Bluefire has replied on our behalf and told us what they think about the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you. Customer response: May 23, 2024I’m not accepting this answer because: I wasn’t given back the full amount that was taken from my bank account
• Initial Complaint: Service or Repair IssuesDate: May 1, 2024Type of Complaint: AnsweredThe company fixed the problems raised in the complaint, but the customer either a) didn’t agree with the answer or b) didn’t let BBB know that they were satisfied. April 10, 9:45 a.m.: I’m following the car in front of me as it slowly stops for the red light. After three seconds, a Ford150 pickup truck hits me. And push my car over to the one in front of me My back window broke, and pieces of glass hit my seat. My back window is broken, and my tailgate is open. They all smashed up. My wife and I got dizzy and are still in a lot of pain. Our lawyer is calling the insurance company (Old American) to talk to them, but it’s hard for them to pick up the phone. They didn’t pay my claim because the driver who hit my car had tools on his truck. Even though the drivers said he wasn’t on business, the insurance company kept saying they wouldn’t cover him because he was on business. This helped them get out of my claim. Thats unbelievable and unacceptable. !Business response05/13/2024Good afternoon, Better Business Bureau. This is to let you know that we got the complaint you sent to our office. Connect MGA responded on our behalf and told us what they thought about the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you. Response from customer 05/13/2024: I’m not accepting this answer because the driver said he wasn’t there for business. Business response05/20/2024: Good afternoon, Better Business Bureau. This is to confirm that we got the complaint you sent to our office. Connect has responded on our behalf and told us what they think about the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you.
• Initial Complaint04/01/2024Complaint Type: Service or Repair IssuesStatus: AnsweredThe company fixed the problems raised in the complaint, but the customer either a) didn’t agree with the answer or b) didn’t let BBB know that they were satisfied. This complaint is about policy number CCB01308765 and claim number CCB01308765. The claim in managed by Connect MGA. The adjuster is *************************** **************. Based on the police report and investigation, Old Americans Insurance was at fault for a car accident that happened on February 13, 2024. We’ve tried to get in touch with the adjuster for three weeks, but neither the phone nor the email have gone through. Please settle this claim as soon as possible and send me a check to fix my broken-down car. I’ve called several times in the last three weeks, but neither customer service nor the adjuster has heard back. Business response04/09/2024: Good afternoon, Better Business Bureau. This is to confirm that we got the complaint you sent to our office. Connect ************** has replied on our behalf and told us what they think about the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you.
• Initial Complaint: 03/02/2024Type of Complaint: Service or Repair IssuesStatus: Answered: The company fixed the problems raised in the complaint, but the customer either a) didn’t agree with the answer or b) didn’t let BBB know that they were satisfied. My request is simple. Process my claim honestly. My vehicle was damaged by a driver who admitted fault. His insurance company, Old American Insurance, looked into it and agreed that he wasn’t responsible. Their processing agent, ********************** is very very sketchy. Personally, I think that ********************** has changed documents, withheld documents, and changed data to help the Old American organization of related companies make money. I have told Old American president ******************************** that some of these trade practices are dishonest and systematic. If you, President ************, still say that my claim was handled honestly, then please post Old American’s policies, procedures, and practices for handling claims. No bla, bla bla to confuse the issue. Just post the policies in response to this post. Then the BBB and the people who read Old American can tell them to be honest. BUSINESS response03/13/2024: Good afternoon, Better Business Bureau. This is to let you know that we got the complaint you sent to our office. Venture ************** has replied on our behalf and told us what they think about the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you. Customer response: March 21, 2024: Like the ******************************** BBB complaint, the Old American claims processing agent ************************ tried to get out of paying the claim by saying they were “having trouble contacting their insured.” To avoid claim denial, I helped them find their insured. I don’t agree with the business’s answer to my BBB claim. Old American County Mutual’s policy is to avoid, delay, and underpay, and their answer is in line with that. It’s not fair that President *********** let his representatives be dishonest about how to figure out total loss and fair market value. As, ************************** knows, insurers have a “duty to explain”. The vehicles matching the claimant’s make, model, and year were left out of their comparative analysis for a *** claim. Most of the vehicles that were included came from and went as far as the ********** metroplex. Why are the flawed vehicles that are two days away coming in, but the claimant is only getting local vehicles? Old American uses a process called “adjuster claim shuffling” to make the claimant confused and run out the clock. This puts financial pressure on the accident victim to take a low-ball offer. The people who are making changes to my claim used different standards to figure out what “total loss” meant. In an honest business that should be licensed in *******, those standards would be the same. Those criteria would be written down as a policy. What is Old American’s policy on figuring out a total loss? Please make that policy public so that everyone can see it. Business response03/25/2024: Good afternoon, Better Business Bureau. This is to confirm that we got the complaint you sent to our office. Venture ************** has replied on our behalf and told us what they think about the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you. Response from customer 03/28/2024: I don’t accept the answer because they still won’t deal with my complaint. Better Business Bureau Dispute Resolution Department Complaint. This is the third time I’ve asked you to be honest in this forum. Dear BBB Dispute Resolution Department, As you can see, more dodges and delays to try to run out the clock. Let me try again. What is Old American’s policy for figuring out a total loss? I’d like Old American 3 Tell the Truth 4. Be Transparent 5. Be Responsive. Please note the deceptive nature of Old Americans response. “Venture ************** has replied on our behalf and explained their stance on the complaint. “What possible reason could Old American President ******************************** have for not giving the information that was asked for?” Well, there is. putting the claimant under financial pressure to accept a low-ball offer by delaying the payment of the claim Do I need to file a new complaint just about Old American? The Better Business Bureau may accept 3 Tell the Truth 4. Be Transparent 5. Be Responsive as part of their Accreditation Standards. That’s not even close to what Old Americans have done so far. As a heads up to the BBB. I recently visited ***************************************************************** office. Who would have thought you could just get buzzed in. That Old American did something wrong, I was able to tell her staff about it. It’s likely that I will send these emails and company responses to the people who are representing the constituents. Sincerely, *************************************Customer response04/05/2024August 18, 2023 *******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Thank you. It seemed like the *** position was in line with the information on the *** website, even though no one had looked at the numbers or the deep data. (See Attachment) [We will not talk about the problem of dishonest companies changing the data to make money at this time.] Well-known experts at ****************************************** refuse to believe the claim that the estimated cost of repair is $10,634. 40 is more than the ***estimated actual cash value of $13,800 Their conclusion is that $10,634. 40 is less than $13,800, which means the car can be fixed according to the June 2022 criteria. In an email sent to President ************ in April 2023, I tried to find any other information that could help me understand the position. If you look at the Booth response, you’ll see that I failed. Their June 2022 claim was shown to be false, but now *** seems to be saying that ***/Old Am won’t fix my car because “the estimated cost of repairs were $10,634.” forty, which is more than seventy-five percent of what our appraiser said your vehicle was worth after it was totaled. Anyone with a clear head will know that this change from June 2022 to April 2023 is probably good for ***/Old Am’s bottom line. Please look into my claim and confirm that the Total Loss determination has been made according to the Old American claims handling policy. Then send me a written response with the results of your investigation. After all the strange things that have happened with my claim so far, I’d like you to send me a copy of Old Americans’ claims processing policy. I’d like a copy of Venture General Agency’s policy on how to handle claims. Thank you for your timely attention to this matter. Please confirm receipt of this communication. Thank you very much, ******************************** Communication will be sent to the above addressCustomer response04/05/2024************************* I already mentioned *************************** complaint. He said that people from the Old Americans group of companies try to get out of paying claims by saying they are “having trouble contacting their insured.” They unsuccessfully tried that with me. They did the same thing to *******************. I dont think she ever complained to the BBB. Most people under 40 dont. I’m having a hard time getting them to agree on Old *****************’s claims policy because the processing agent keeps moving the goal posts. They are trying to get out of paying me for almost two years. They do that alot too. It was too late for a friend’s granddaughter because they switched adjusters and didn’t answer the phone. She was a waitress. Back to my complaint. I’m pleased with the help you are giving me. I told you about getting my congresswoman involved to let you know what’s going on. If I understood the *** guys right, insurance companies are supposed to be consistent within their own company in how they figure out the actual cash value and the total loss. Signs that say my car can’t be fixed make a big difference to me. Thanks for your help. Respectfully,*******************************.
• Initial Complaint12/12/2023Type of Complaint: Service or Repair IssuesStatus: AnsweredThe company fixed the problems raised in the complaint, but the customer either a) didn’t agree with the answer or b) didn’t let BBB know that they were satisfied. Insured was at fault in accident wrecking into my truck. 100% at fault. I have included the police report. They won’t answer more than 10 calls, messages, and requests. Response from the business: Good afternoon, thank you for the complaint that was just sent to us to look over today, January 18, 2024. This is the first time that this complaint has been made public. There is no Old American or a company related to it at the address and phone number you have on the notice. Please check the information you have for Old American and give us the time we need to look it over and respond. Best regards. | Compliance Supervisor Old American County Mutual Fire Insurance Company O. Box **** | ******, ***** 75379-3747 Office: ************** | Toll Free: ****************************************************Business response01/23/2024Good morning, all DOI/BBB states should use, *************************** since this is the inbox for all complaints. Also, we saw that we are listed with several different names and addresses. Could you also send us all of these addresses and phone numbers? We want to make sure we give all of our customers the best service possible. Thank you so much. Business response01/24/2024: Good afternoon, Better Business Bureau. This is to confirm that we got the complaint you sent to our office. Connect MGA responded on our behalf and told us what they thought about the complaint. We have attached a copy of the response. Please let us know that you got this email so that we can keep track of it. Thank you.
• Initial Complaint12/06/2023Type of Complaint: Service or Repair IssuesStatus: AnsweredThe company fixed the problems raised in the complaint, but the customer either a) didn’t agree with the answer or b) didn’t let BBB know that they were satisfied. I put in an insurance claim because I was hit from behind while I was waiting at a signal. I put in a claim and sent pictures of the damage, the other car, and my insurance information. I called the police, but they wouldn’t come because the damage wasn’t that bad. Later, I tried to file a police report but was told I couldn’t because it wasn’t a hit-and-run and insurance information had already been exchanged. The claim is being turned down by Sigotx because the insured person hasn’t responded to multiple phone calls and letters. Reason for denial is non-coooperation. Basically, incentivizing drivers to have accident and not respond. They can’t prove that their insured was driving, which is why they’re denying. This is not acceptable. Business response12/11/2023: “Good afternoon, Better Business Bureau. This is to confirm that we received the complaint you sent to our office.” Sigo ************** has replied on our behalf and told us what they think about the complaint. You can find a copy of the confirmation page for what was uploaded to your portal here. Please let us know that you got this email so that we can keep track of it. Thank you. Customer response02/20/2024Better Business Bureau ********************************************************* Thursday, February 11, 2024 Dear Dispute Resolution Department, This message is about the complaint ID: ******** that was sent on December 6, 2023. This is pertaining to the denial of claim # ******** for policy SIGOTX-*********. Thank you for your prompt resolution. What was wrong with the business’s answer? The answer from the business said that they tried several times but couldn’t reach their insured. So, they turned down my valid auto insurance claim because I didn’t cooperate. I’ve tried to summarize the claim below, and I’ve also included proof that was already sent to Old County Mutual Insurance. Situation: On September 7th at 8:30 PM, I was stopped at a signal on ********************** and *****************. The insured then hit my car from behind. I wasn’t at fault, and I wasn’t moving when the accident happened. I sent in the following proof, and here is a copy of some of it. 1. Pictures of damaged vehicle. 2. Picture of the insured vehicle at the accident location. 3. Identity card of the insured person. 4. Drivers license of the driver. Needs Help from the Better Business Bureau: Based on the evidence presented above, I believe there is enough for a legal and moral business to agree to the minimum liability coverage. It seems to me that the auto insurance follows the insured car, and it is clear that the car was at the scene of the accident. In addition, the insured person’s refusal to respond is another sign that they did something wrong, which is enough for a honest business to decide. This isn’t a case of the business accepting or denying insurance coverage. Instead, they’re conveniently denying coverage because the insured won’t cooperate. In a way, the company is encouraging their insured to have any kind of accident and not report it to protect their own interests. If you don’t respond, your claim will be automatically denied, and neither the insurance company nor the insured will have to pay any more premiums or money. This is very scary, and I hope that the Better Business Bureau can step in and help innocent claimants like me. I don’t understand why a company can’t get in touch with their own insured customer who is paying for their services. Will they say the same thing if they can’t reach their insured when their premiums aren’t paid? Will they not call the bank, try to meet the insured in person, or just refuse to cover them? It’s important to know that in the ***********, police don’t come to small accidents. Also, they don’t take complaints after insurance information has been sent. In this case, insurance information is shared, along with a driver’s license, an ID card, pictures of the damage at the accident scene, and the insured car that was there. I don’t see what else someone who was just in an accident on the side of the road could do. I kindly ask the Better Business Bureau to look over the evidence that was sent in, take a stronger stance, and help come to a good decision. What would be a good solution? Either Old County Mutual Insurance would have to agree to the claimant’s minimum liability, or they would have to deny my insurance coverage so I can get my own uninsured motorist coverage. Sincerely, ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************1st February 2024 Dear Dispute Resolution Department, This message is about the This is pertaining to the denial of claim # ******** for policy SIGOTX-*********. Thank you for your prompt resolution. What was wrong with the business’s answer? The answer from the business said that they tried several times but couldn’t reach their insured. So, they turned down my valid auto insurance claim because I didn’t cooperate. I’ve tried to summarize the claim below, and I’ve also included proof that was already sent to Old County Mutual Insurance. Situation: On September 7th at 8:30 PM, I was stopped at a signal on ********************** and *****************. The insured then hit my car from behind. I wasn’t at fault, and I wasn’t moving when the accident happened. I sent in the following proof, and here is a copy of some of it. 1. Pictures of damaged vehicle. 2. Picture of the insured vehicle at the accident location. 3. Identity card of the insured person. 4. Drivers license of the driver. Needs Help from the Better Business Bureau: Based on the evidence presented above, I believe there is enough for a legal and moral business to agree to the minimum liability coverage. It seems to me that the auto insurance follows the insured car, and it is clear that the car was at the scene of the accident. In addition, the insured person’s refusal to respond is another sign that they did something wrong, which is enough for a honest business to decide. This isn’t a case of the business accepting or denying insurance coverage. Instead, they’re conveniently denying coverage because the insured won’t cooperate. In a way, the company is encouraging their insured to have any kind of accident and not report it to protect their own interests. If you don’t respond, your claim will be automatically denied, and neither the insurance company nor the insured will have to pay any more premiums or money. This is very scary, and I hope that the Better Business Bureau can step in and help innocent claimants like me. I don’t understand why a company can’t get in touch with their own insured customer who is paying for their services. Will they say the same thing if they can’t reach their insured when their premiums aren’t paid? Will they not call the bank, try to meet the insured in person, or just refuse to cover them? It’s important to know that in the ***********, police don’t come to small accidents. Also, they don’t take complaints after insurance information has been sent. In this case, insurance information is shared, along with a driver’s license, an ID card, pictures of the damage at the accident scene, and the insured car that was there. I don’t see what else someone who was just in an accident on the side of the road could do. I kindly ask the Better Business Bureau to look over the evidence that was sent in, take a stronger stance, and help come to a good decision. What would be a good solution? Either Old County Mutual Insurance would have to agree to the claimant’s minimum liability, or they would have to deny my insurance coverage so I can get my own uninsured motorist coverage. Sincerely, ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Phone: It’s hard to say for sure if the attachment went through or not. Therefore submitting supporting material here. It’s hard for me to understand how an insurance company can say they don’t have enough proof to pay a claim that seems so simple. I was parked at a signal, got rear ended. Even though the person gave me proof of insurance and a driver’s license, along with pictures, the ********************** is still saying that the person has not responded and that they cannot verify the circumstances, so they are denying for non-cooperation. The person is still an insured member, but they might as well not be insured at all. Please help me. Thanks, Malai ViswanathanBusiness response02/26/2024Good afternoon, Better Business Bureau. This is to let you know that we got the complaint you sent to our office. SIGO MGA responded on our behalf and told us what they thought about the complaint. Thank you.
• Initial Complaint11/09/2023Type of Complaint: Service or Repair IssuesStatus: AnsweredThe company fixed the problems raised in the complaint, but the customer either didn’t accept the fix or didn’t let BBB know that they were happy with it. I have had insurance with Standard for over 5 years. I received a notice on 10/23/23 that they dropped ins. on both of our vehicles. The letter was dated 10/17/23 on the cancellation. They told me that it was THEIR fault that it was dropped. Our truck is worth more than $60,000, and they insured it almost a year ago. They didn’t tell the right people about this, so my insurance was canceled because they messed it up. That’s what a guy named ******* told me they never said the value was. After they dropped us, I got the letter. No phone call. They messed this up and tried to blame me when I called. They wouldn’t change the date so I wouldn’t have a gap in my insurance. Since this is their fault, they should have Getting new insurance cost me A LOT of money. This wasn’t told to me when I added the truck months ago. They didn’t do their job, and I had to pay for it. Business response11/09/2023: We’ve sent our response letter along with some other files. Thank you. Customer response11/09/2023I read the letter they sent to you. They lied when they said they called me in February 2023 to talk about how much the truck they insured was worth. I wasn’t called again until I got a letter of cancellation AFTER the date it was canceled. It was taken out of our bank account automatically every month. There was never a nonpayment. When I called, I was told that they forgot to put in the value of the truck, which is why they dropped me. They sent me a letter after they did this. I was not ever told in Feb. 2023 that I had to turn in anything about the truck’s value It was not my responsibility to do that. It was on the agent I talked to, and that agent told me that when I called in October If this is about someone else, they never told me that, and I talked to them several times the day I got the letter in October. BUSINESS REPLY01/31/2024: Good afternoon, Better Business Bureau. This is to confirm that we got the complaint you sent to our office. ************************* has replied on our behalf and explained their stance on the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you.
• Initial Complaint: Customer Service IssuesDate: November 3, 2023Status: ResolvedThe complainant confirmed that the problem was fixed to their satisfaction. On September 21, 2023, the insured had an accident that damaged my home. I put in a claim with (**********************************) and have given them all the paperwork they need. The police report states the insured is at fault. I’ve given you video, pictures, and two quotes to fix it. When I call or send a message through their portal, the adjuster doesn’t answer. I’ve called and left several messages for the supervisor, but haven’t heard back. The accident happened on September 21, 2023, and I paid $3,000 to fix my house. I haven’t heard back about the claim and can’t file a claim with my homeowner’s insurance because the damage didn’t go over my deductible. I don’t know what to do because I’m not the insured. Please get in touch with me and answer my questions about the claim. Claim # **-00239148 *********************** – adjuster x32463 *************************** – supervisor x32203Business response11/10/2023Good afternoon Better Business Bureau, This is to acknowledge receipt of the complaint forwarded to our office. United has replied on our behalf and explained their stance on the complaint. Please keep in mind that some information is private, and we ask that you be careful to protect our insured. Please let us know right away if you can’t open the attachments. Thank you. Response from the customer on November 14, 2023: “I have read the business response and agree with this resolution.” Although they still have not contacted me via phone call. I got the check and accept it as payment. This is the end of the matter. Thank you for your intervention. ***********************;.
• Initial Complaint: 10/10/2023Type of Complaint: Service or Repair IssuesStatus: ResolvedThe complainant confirmed that the problem was fixed to their satisfaction. My son made a claim with Old American Co Mutual on September 13, 2023, for an accident. The police (Ofc. HPD officer ****************** told both sides that the car with Old American was at fault. My son got a letter telling him about the claim (Sigo ********) and the policy in play (SIGOTX *********). It also said that an adjuster would be there within 24 hours. After a week, the adjuster, ********************************, called my son and asked for the crash report and pictures of the damaged car. She said she would call in a few days. We sent her both the ** and the photos, but haven’t heard back from her yet. I’ve been calling Old American and Sigo (the broker) a lot for almost a month now. I have tried to get in touch with the adjuster directly by phone and email, but have not heard back. When you call the managing agency over and over, they always tell you to leave a message with ******************** or that they’ve “contacted her supervisor” but nothing has been done. We have received paperwork from the insurance company and sent photos and documents to Old Mutual. However, we are still waiting weeks later for an adjuster to come see the car in person and make an initial offer for settlement so that we can fix it. BUSINESS REPLY10/18/2023: Good afternoon, Better Business Bureau. This is to confirm that we received the complaint you sent to our office. Sigo ************** has replied on our behalf and told us what they think about the complaint. You can find a copy of the confirmation page for what was uploaded to your portal here. Please let us know that you got this email so that we can keep track of it. Thank you. Customer response10/23/2023: I’ve read the business response, and while there are some differences of opinion about when information was sent and whether it was acted upon or not, I still agree with this resolution.

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Old American County Mutual Fire Insurance review, pros and cons, legit, quote (update 2024)

FAQ

Who owns the Old American County Mutual fire insurance Company?

What is the phone number for Old American County Mutual fire insurance claims?

What is the oldest fire insurance company?

What is the oldest mutual insurance company?

What is old American County mutual fire insurance?

Despite the name, Old American County Mutual Fire Insurance provides auto insurance to customers. The company specializes in high-risk drivers offering lower premiums and flexible payment plans, according to a company statement.

Who is old American County mutual insurance?

Old American County Mutual Insurance is an insurance company that offers a range of insurance products to its customers. The company was founded in 1946 and has been providing insurance services for over 75 years. Old American County Mutual Insurance has a variety of insurance policies, here are the eight key policies they offer:

What ratings does old American County mutual have?

Here are some of the key ratings for Old American County Mutual across major insurance review platforms: A+ Rating with BBB – The Better Business Bureau gives Old American an A+ rating based on their handling of customer complaints and transparency.

How does old American County mutual insurance handle customer complaints?

Old American County Mutual Insurance strives to provide excellent customer service and aims to resolve any customer complaints or disputes quickly and efficiently. Here are the four general steps that the company may take to handle customer complaints or disputes: