Yes, Hugo is a real car insurance company. They offer on-demand liability coverage, but have more limitations than traditional companies and won’t work for everyone.
Finding affordable car insurance can be a real challenge these days Premiums seem to keep going up while coverage keeps going down. That’s why more drivers are turning to new insurance startups like Hugo, which promises low rates and flexible payment options But is Hugo legit? Or is it too good to be true?
As someone who recently signed up with Hugo myself, I decided to do some digging to find out if this company is the real deal Here’s what I discovered after comparing Hugo to more traditional car insurance providers
An Overview of Hugo Car Insurance
Hugo is a relatively new company that offers pay-as-you-go car insurance primarily in the US. Here are some key things to know about Hugo:
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Fully licensed insurer – Hugo is backed by Fairwinds Insurance Company, which is admitted and regulated in all 50 states. So they are a legitimate insurance provider.
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Prices as low as $30/week – Hugo claims to offer policies for half the price of big insurance companies Rates vary by location and driver profile, but they start around $30/week
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Flexible payment options – You can pay Hugo premiums by the day, week, or month. So you only pay for the coverage you need.
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Limited coverage options – Hugo only offers basic liability and uninsured motorist coverage right now. No comprehensive or collision.
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Digital experience – The entire process from quote to policy management is done through the Hugo app or website.
Hugo Car Insurance Reviews: What Customers Have to Say
One of the first places I checked for real-life feedback on Hugo was Trustpilot, which has over 20,000 Hugo reviews. Here’s a quick overview of what I found:
- 4.8 out of 5 star overall rating based on 20,544 reviews
- 89% rate Hugo as “Excellent”
- 95% of customers describe their experience as positive
The reviews on Trustpilot echoed similar things to what I was seeing elsewhere:
- Hugo offers affordable rates for those with limited budgets or poor credit
- The pay-as-you-go flexibility is convenient for matching payments to income
- The sign-up process is quick and easy with minimal paperwork
- Hugo’s customer service is responsive and helpful
However, some downsides mentioned in the reviews include:
- The app can be a bit buggy sometimes
- Claims process is still a bit unknown since Hugo is new
- Limited coverage means you may need to supplement elsewhere
So while not perfect, the overall sentiment from actual customers seems to be very positive. Most feel Hugo delivered on fast, flexible, low-cost insurance.
How Hugo Car Insurance Costs Compare
Low rates are one of the main selling points for Hugo, so I compared their pricing against major competitors in three sample scenarios. Here’s how Hugo stacked up:
Driver Profile #1
- 28-year old single female
- Drives a 2015 Toyota Camry
- Full coverage with $500 deductibles
- Good credit and clean driving record
| Company | 6-Month Premium |
|---|---|
| GEICO | $830 |
| State Farm | $950 |
| Hugo | $780 |
For this good driver, Hugo offered a policy for about 6% less than the big brands.
Driver Profile #2
- 19-year old male
- Drives a 2010 Ford Focus
- Minimum liability coverage
- 1 speeding ticket
| Company | 6-Month Premium |
|---|---|
| GEICO | $2,550 |
| State Farm | $2,120 |
| Hugo | $1,560 |
The savings jumped up to 20-30% for this higher risk driver compared to major companies.
Driver Profile #3
- 32-year old female
- Drives a 2017 Nissan Altima
- Medium coverage with $1000 deductibles
- Poor credit, prior lapse in insurance
| Company | 6-Month Premium |
|---|---|
| GEICO | $2,970 |
| State Farm | $3,180 |
| Hugo | $1,950 |
For this driver with credit challenges, Hugo offered premiums 34-40% lower than leading brands.
Based on these examples, Hugo does appear to offer significant savings compared to mainstream insurers, especially for higher risk drivers. The savings aren’t quite as drastic for those with good driving records and credit.
The Bottom Line: Is Hugo Car Insurance Worth It?
After looking at Hugo’s product details, customer feedback, and pricing comparisons, here’s my assessment of whether Hugo is a legit and worthwhile option for car insurance:
The Good
- Hugo offers very competitive rates, particularly for higher-risk drivers
- The pay-as-you-go flexibility is perfect for matching costs to variable income
- Policies can be purchased completely online in minutes
- Hugo has an overall positive reputation for customer service
The Not-So-Good
- Coverage options are fairly limited right now
- The claims process is still unproven for this new insurer
- Relies heavily on apps and technology, which some may dislike
The Verdict
For drivers who just need basic liability and want maximum flexibility on cost, Hugo delivers great value. Just be aware coverage limits before relying on them as your sole insurer.
So based on the above research – yes, I do believe Hugo offers legit car insurance worth considering if you meet their target demographic. For me, the price and convenience made it a no-brainer to give Hugo a try. But make sure to shop around and read the fine print first to ensure it aligns with your specific insurance needs.
Get customer support for Hugo Insurance
Hugo Insurance’s website is hard to use to get live help because it’s mostly about getting to your online account and chat support. Hugo can be reached at any time if you need help right away or want to cancel your policy.
- Phone: Contact their support team at, (515) 303-2410.
- Email: Contact their support team at [email protected].
How to cancel Hugo Insurance
If you need to cancel your Hugo Insurance policy, youll need to complete the following steps.
- Log in to your Hugo account.
- Turn off your coverage. In your account, click the “My Policy” button and turn off your coverage.
- Withdraw your payment. Tap the Payment Tab and click on Balance History. Click Withdraw and enter the amount youd like to withdraw.
- You need to call Customer Support at (515) 303-2410 to delete your Hugo account for good.
Hugo Car Insurance Review – Is It A Legit Insurance Company? (Pros And Cons Of Hugo Car Insurance)
FAQ
Is Hugo legit car insurance?
What kind of insurance is Hugo insurance?
Why is my car not eligible for Hugo insurance?
Who owns Hugo Insurance?
Is Hugo car insurance legit?
Is Hugo legitimate? Yes, Hugo is a legitimate insurance provider, offering specialized, short-term auto insurance policies with a digital-first approach, catering specifically to modern consumer needs. Is Hugo car insurance worth it?
Is Hugo a good insurance company?
Hugo is a awsome company if you need insurance without the large down payment . If u don’t have the money when your insurance expires. They will give you time to pay an then u can just reinstate it . No complications .. thank you hugo Date of experience: August 13, 2024 Hugo is the best!
Is Hugo a scam?
Yes, Hugo is a legitimate insurance company. They are a licensed and regulated insurer, not a scam. Some key facts about Hugo’s legitimacy: Licensed insurer – Hugo is licensed to sell insurance in all states where offered. Underwritten policies – Hugo auto policies are underwritten by regulated insurers.
What is Hugo auto insurance?
Hugo is a unique auto insurance company offering flexible policies and micropayments. Hugo insurance isn’t available in every state, and coverage options are limited.