How to Contact National Guard Insurance: Phone Numbers and More

Serving in the National Guard comes with many benefits including access to exclusive insurance options. If you need to get in touch with National Guard insurance providers there are a few different methods to reach them.

Having the right contact information handy can help you quickly resolve any questions or issues related to your National Guard insurance coverage

Below we’ll explore the different ways to get in contact with National Guard insurance professionals, including by phone, online, and in person. Whether you need to ask a quick question or file a detailed claim, read on for the key contact channels.

Contacting National Guard Insurance by Phone

One of the quickest ways to reach a National Guard insurance representative is by phone. There are a few different numbers to know:

VA Insurance Center: 1-800-669-8477

For questions about Servicemembers’ Group Life Insurance (SGLI) or Veterans’ Group Life Insurance (VGLI), call the VA Insurance Center at 1-800-669-8477. The line is open from 8:30am to 6pm ET Monday to Friday.

Army National Guard Benefits Center: 1-800-237-1336

To discuss any other National Guard-related insurance programs, contact the Army National Guard Benefits Center at 1-800-237-1336. Hours are 7am to 5pm central time Monday through Friday.

TRICARE: 1-877-874-2273

If you need help with a TRICARE health insurance issue, call their support line at 1-877-874-2273. You can also inquire about dental insurance claims at this number.

State National Guard Websites

Many state National Guard websites list direct contact phones for local office staff who can assist with state-specific insurance resources. Search for your state’s National Guard website for numbers.

When you call about National Guard insurance, having your full name, social security number, policy numbers, and any details about your issue will help expedite the process. Be ready with pen and paper to take notes.

Contacting National Guard Insurance Online

In addition to picking up the phone, you can get in touch with National Guard insurance reps using online options:

Email

Sending an email allows you to provide detailed background and fully explain your insurance issue or question. To email the National Guard Benefits Center, use the contact form on this page on the Army Benefits website.

Live Chat

For real-time online chat with a National Guard insurance expert, log into MilConnect and use the live chat feature for insurance topics. MilConnect is available 24/7.

Secure Messages

You can send secure digital messages to your National Guard insurance program contacts through a variety of online portals, depending on the type of coverage:

• TRICARE – Use the “Message Center” on the TRICARE website or mobile app

• FEDVIP – Login to BENEFEDS.com and use their contact form

• SGLI/VGLI – Go to myAccess and navigate to the message center

• FSBP – Access the Member Portal on the American Foreign Service Protective Association website

Contacting National Guard Insurance In Person

For an in-person discussion about your National Guard insurance benefits and claims, you can visit your local National Guard base or office. Many locations have on-site Family Assistance Centers with insurance specialists who can walk you through your options.

Your individual National Guard insurance provider may also have brick-and-mortar office locations you can visit for one-on-one help. For example, Prudential has local offices for SGLI support.

Before heading to an office, calling ahead is wise to confirm their hours and services. That helps avoid wasted trips if a location is closed when you arrive.

Contacting National Guard Insurance By Mail

Those who prefer old-fashioned snail mail can write letters to:

National Guard Benefits Center
PO Box 979013
St. Louis, MO 63197-9000

Be sure to include your full name, contact information, social security number or service member ID, and specifics of your insurance question or claim.

While less common today, mailing formal letters can still be an effective way to have detailed written records of your communications.

Key Tips for Contacting National Guard Insurance

• Have all your necessary ID numbers, dates, and policy details ready before calling or writing

• Double check that you are contacting the correct office for your specific insurance issue

• Keep notes about who you spoke with, the date, and the guidance or resolution provided

• If you don’t receive a satisfactory response, don’t hesitate to call back or contact a supervisor

• Set up online accounts with your insurance program for quick access anytime

• Notify your State National Guard office about any major insurance claims or changes

National Guard Insurance Contacts Summary

Here’s a quick recap of how to get in touch with National Guard insurance professionals:

By phone:

• VA Insurance Center for SGLI/VGLI
• Army National Guard Benefits Center
• TRICARE for health/dental insurance
• State National Guard office numbers

Online:

• Email via Army Benefits website
• Live chat on MilConnect
• Secure messaging portals for each insurance program

In person:

• Local National Guard base office
• Insurance provider branch offices

By mail:

National Guard Benefits Center address

With all these options, you can easily reach a live person to explain benefits, file claims, update personal details, and resolve any issues with your National Guard insurance coverage. Knowing the right contacts saves time and headaches.