Getting in Touch with The Members Insurance Company: A Guide to Contact Information
Having the right insurance coverage is crucial for protecting yourself, your family, and your assets. If you’re an AAA member in certain states, you may have policies through The Members Insurance Company. As a subsidiary of the AAA auto club, The Members Insurance Company provides a range of insurance products exclusively to AAA members.
If you need to get in touch with The Members Insurance Company, this comprehensive guide will provide their phone numbers, office locations, website links, and tips for contacting them smoothly.
An Overview of The Members Insurance Company
The Members Insurance Company operates as part of the Auto Club Group, serving AAA members across 12 states in the Midwest, South, and Southeast regions. The states where AAA members can obtain The Members Insurance Company policies include:
- Florida
- Georgia
- Illinois
- Indiana
- Iowa
- Michigan
- Minnesota
- Nebraska
- North Carolina
- North Dakota
- Tennessee
- Wisconsin
The types of insurance offered to AAA members by The Members Insurance Company include
- Auto insurance
- Homeowners insurance
- Renters insurance
- Condo insurance
- Boat insurance
- Motorcycle insurance
- RV insurance
- Umbrella insurance
- Flood insurance
- Identity theft protection
Key benefits of having insurance through The Members Insurance Company and AAA include 24/7 roadside assistance, bundling discounts, and support from local AAA agents.
Contacting The Members Insurance Company by Phone
The primary nationwide contact number for The Members Insurance Company is 1-800-222-8252. This phone number will connect you with their team of member service counselors who can assist with questions about your policy, getting a new quote, making changes to your coverage, and reporting claims.
Some other useful phone numbers to know for The Members Insurance Company are:
- Auto Claims: 1-800-252-8252
- Home Claims: 1-844-425-0804
- Flood Claims: 1-877-541-9748
- Roadside Assistance: 1-800-AAA-HELP (1-800-222-4357)
When you call The Members Insurance Company, having your full name, policy number, AAA membership number, and address available will help the service agents access your account details quickly.
The main member services call center for The Members Insurance Company is open Monday through Friday from 8:00am to 6:00pm local time. For emergencies involving your vehicle or home outside of business hours, you can reach their 24-hour claims hotline.
Contacting The Members Insurance Company Online
In addition to their toll-free number, The Members Insurance Company offers several self-service contact options through their website:
-
My Account Portal – Register at members.acg.aaa.com to view your policy, pay your bill, file claims, and update your personal details.
-
Online Contact Form – Submit questions or requests 24/7 through their convenient online contact form. Responses are provided within 1-2 business days.
-
Live Chat – Chat in real-time with an insurance agent during regular business hours through their website’s chat widget.
Other helpful online resources include instructional videos, FAQs, and easy access to insurance documents through their website.
Visiting Local Offices of The Members Insurance Company
With dozens of AAA branch offices across their 12-state territory, The Members Insurance Company offers in-person support at locations near you. To find a AAA office that provides Members Insurance services:
-
Use the AAA branch locator at aaa.com to find offices nearby.
-
Enter your zip code to see options closest to you.
-
Contact individual branches directly to verify their hours and insurance services.
Some tasks you can complete by visiting a local AAA insurance branch include:
-
Getting new policy quotes.
-
Making changes to existing policies.
-
Picking up insurance ID cards and printed documents.
-
Getting assistance with filing insurance claims.
-
Paying your bill in person.
-
Asking questions and getting expert advice from AAA agents.
AAA recommends calling ahead to confirm the specific Members Insurance services available at each branch.
Tips for Contacting The Members Insurance Company
Follow these tips when getting in touch with The Members Insurance Company to ensure the best experience:
-
Have your AAA membership and policy numbers ready for identification.
-
Know your specific policy type – auto, homeowners, etc.
-
Provide your full name, address, and current phone number for account verification.
-
Ask to speak to a supervisor or manager for complex issues.
-
Take notes during calls and save written summaries for your records.
-
Follow up in writing to document conversations by email or mail.
-
Check branch hours in advance before visiting offices in person.
-
Be patient but persistent if your issue requires multiple calls or contact attempts.
Frequently Asked Questions About Contacting The Members Insurance Company
What’s the mailing address to send documents to The Members Insurance Company?
The Members Insurance Company
PO Box 8052
Royal Oak, MI 48068
What if I lost my insurance card?
Contact The Members Insurance Company to request a replacement card. You can also access a digital version immediately through your online account.
Can I pay my insurance bill online or by phone?
Yes, The Members Insurance Company offers online bill pay through your account portal, automated payments by phone at 1-866-637-7555, or by speaking with a representative.
How long does it take to process claims with The Members Insurance Company?
Claim processing times vary by type, but auto and property claims are often processed within 10 days. More complex claims can take 30 days or longer.
What’s the best way to lower my rates with The Members Insurance Company?
Bundling policies, maintaining good driving history, adding protective devices to your home, and asking about discounts can help lower your premiums. An insurance agent can provide a full policy review and quote comparison.
Get Reliable Insurance with The Members Insurance Company
As a trusted AAA insurer, The Members Insurance Company provides quality coverage options focused on member benefits and local service. Use this guide to phone numbers, office locations, website links, and contacting tips to get answers from The Members Insurance Company quickly. With multiple contact channels, it’s easy to reach knowledgeable agents to discuss your insurance needs.
File An Insurance Claim
Select a Claim Type:
We hope you never have to make an insurance claim, but if you do, you can count on AAA Insurance to work with you to get it taken care of quickly and completely while being friendly and helpful. Here is some information you may find helpful regarding our claim services and processes.
Use these links to file a claim:
Follow these links for more information on the claims process.
Submitting AAA Insurance claim forms & supporting materials:
Addresses for submitting claims via mail are dependent on type of claim. For expedited processing, please ensure all mail has the adjuster name and claim number.
Auto & Home Claims:
The Auto Club Group Claim Department PO Box 8001 Royal Oak, MI 48068-9826
Injury Claims:
The Auto Club Group Claim Department PO Box 8082 Royal Oak, MI 48068-9823
Allstate insurance phone number
Who is the members insurance company?
The Members Insurance Company is a subsidiary of AAA that provides auto, home, and other insurance products to AAA members across several states. If you need to get in touch with The Members Insurance Company, this article provides their phone number, office locations, website links, and tips for contacting them.
How do I contact the members insurance company?
The main nationwide phone number for The Members Insurance Company is 800-222-8252. This number will direct you to their team of member service counselors who can help with questions about your policy, starting a new policy, or reporting a claim. Some other useful phone numbers for The Members Insurance Company include:
What benefits does the members insurance company offer?
As an AAA insurance provider, The Members Insurance Company offers policyholders benefits like 24/7 roadside assistance, discounts for bundling multiple policies, and access to local AAA agents. The main nationwide phone number for The Members Insurance Company is 800-222-8252.
Does the members insurance company offer online bill pay?
Yes, The Members Insurance Company offers online bill pay through your account portal, by phone, or using their automated payment line at 866-637-7555. How long does it take to process insurance claims with The Members Insurance Company?