Home State County Mutual Insurance Reviews: Coverage, Claims, and More

When shopping for insurance, it’s wise to carefully research companies by checking out customer reviews and complaints. This helps avoid potential issues down the road. In this article we’ll examine multiple Home State County Mutual insurance reviews to provide consumers with transparent insights on their products pricing, customer service, claims payments and more.

Overview of Home State County Mutual

First a quick background on Home State County Mutual

• Regional property/casualty insurer focused on TX, OK, LA, AR, NM
• Specializes in auto, homeowners, farm, commercial policies
• Founded 1958 in Waco, TX with $250 million in assets
• Rated B+ for financial strength by A.M. Best

As a smaller carrier concentrated in the south-central states, Home State sells its insurance exclusively through independent agents. They offer typical products like auto, homeowners, business, and farm insurance. But they lack niche offerings like classic car or boat insurance.

Home State County Mutual Customer Reviews

In terms of customer feedback, reviews on Home State County Mutual are decidedly mixed:

• Clearsurance: 2.1 out of 5 stars based on 3 reviews
• BBB: 11 complaints on file in past 3 years

Positive feedback includes:

• Competitive pricing on auto insurance
• Good experiences with claims for some customers

Common complaints include:

• Very poor claims service with delays
• Lowball claim settlement offers
• Difficulty reaching/speaking to adjusters
• Unexpected rate hikes at renewal
• Poor customer service overall

While some policyholders praise Home State’s affordable premiums, complaints of delayed claims payments and lackluster customer service are unfortunately common.

Home State County Mutual Insurance Products

Home State offers a range of standard property and casualty insurance coverages:

• Auto insurance – Bodily injury, collision, comprehensive, uninsured motorist
• Home insurance – Houses, condos, manufactured homes
• Commercial insurance – General liability, business owners policies, commercial auto
• Farm insurance – Equipment, structures, livestock
• Umbrella insurance – Extra liability limits above other policies

One downside is they do not offer more niche or specialty insurance products. Availability of certain coverages can also vary across the states they operate in.

Is Home State County Mutual Affordable?

In terms of cost and premiums, Home State County Mutual insurance rates are frequently very affordable and competitive:

• Texas auto insurance – Avg. $1,467 per year
• Texas homeowners – Avg. $2,040 per year
• Oklahoma auto – Avg. $1,470 per year

As a smaller regional company, their prices will often beat out major national brands. However, local independent agents may match or beat Home State’s premiums for customers with clean records. Policyholders should compare rates at every renewal.

Unfortunately, some Home State customers report much higher rates at renewal time, even without any claims or driving incidents. This suggests inconsistency in pricing for existing customers.

Home State County Mutual Financial Strength

Home State County Mutual has an A.M. Best financial strength rating of B+, indicating an adequate ability to pay future claims. However, this rating is lower than larger national insurers who hold “A” ratings or higher.

Other key financial metrics:

• A.M. Best Rating: B+
• Total Assets: $254 million
• Policyholder Surplus: $130 million
• Combined Ratio: 85%

The 85% combined ratio means underwriting profitability is healthy. But limited policyholder surplus and assets are a downside compared to bigger insurers. Those wanting maximum financial security may prefer an insurer rated “A” or higher by A.M. Best.

Home State County Mutual Claims Reviews

One of the biggest areas of complaint around Home State County Mutual is claims service. Many reviews cite frustrations like:

• Extreme delays handling and paying claims
• Very difficult to ever reach or speak to adjusters
• Lowball claim settlements that underpay for damages
• Denying legitimate damage claims

While some customers praise Home State’s claims handling, negative feedback indicates systemic issues in the claims department. Using an independent agent can help escalate claim disputes.

Bottom Line: Is Home State County Mutual Recommended?

To summarize key pros and cons:

Pros:

• Competitive pricing, especially for auto insurance
• Coverage options for homes, autos, farms, businesses
• Can be more affordable than major national brands

Cons:

• Numerous complaints around poor claims service
• Risk of premium hikes even with a clean history
• Lower financial strength rating than top insurers

For policyholders purely seeking the cheapest premiums, Home State County Mutual is worth considering. However, spotty claims servicing and inconsistent pricing at renewal time are concerning. Weighing all feedback and reviews available, consumers may prefer more established insurers with positive claims experiences and long-term pricing stability.

Finding the Best Insurance Company For You

While Home State County Mutual works for some customers, make sure you compare all options before choosing an insurer:

• Get quotes from national brands, local independents and regional carriers
• Ask family, friends for referrals to trusted insurance advisors
• Read reviews and complaints to avoid potential issues
• Compare not just price but financial strength, customer service reputation and product offerings
• An independent agent gives you choices from multiple insurers

Taking the time to research multiple insurance companies using resources like consumer reviews allows you to find the perfect fit for your needs and budget. Don’t automatically assume lesser known insurers like Home State County Mutual are your best or only affordable choice.