Handling utility bills is a regular chore for homeowners and renters alike. Making sure your electric and water accounts are paid on time every month is important for avoiding late fees, potential disconnection, and other headaches. For Springfield, Illinois residents serviced by City Water, Light & Power (CWLP), paying bills by phone is a fast and easy option.
CWLP offers phone payment through its customer service office as an alternative to mailing in checks, going to in-person payment centers, or using online bill pay Paying CWLP bills over the phone only takes a few minutes and can easily fit into anyone’s hectic schedule In this article, we will go over everything you need to know about the CWLP phone payment process.
How to Pay a CWLP Bill by Phone
Paying your CWLP utility bill by phone is straightforward and intuitive Just dial 217-789-2030 to reach the CWLP Customer Service team during normal business hours You’ll need to have a few key pieces of information handy for the call
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CWLP Account Number – This 9-digit number can be found in the top left corner of your printed utility bill.
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CWLP Customer Number – This distinct 8-digit number also appears in the upper left section of your bill
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Service Address – The CWLP account address where electric and/or water service is active.
When connected to a customer service agent, simply provide them with your CWLP account and customer numbers along with the service address. Let them know you are calling to make a payment on your account.
After verifying your details, the agent can immediately process a payment over the phone using your credit card or bank account information. Within minutes, your CWLP bill will be paid in full for the month. It’s the definition of quick and hassle-free!
Helpful Tips for Paying CWLP Bills by Phone
To make your phone payment experience even smoother, keep these tips in mind:
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Have Payment Info Ready – Save time by having your credit/debit card or bank details handy when you call. This ensures fast and simple payment processing.
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Check Account Balance First – Log into your MyCWLP account online or reference your latest bill to confirm your outstanding balance prior to calling. This prevents any payment mismatches.
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Pay Early in the Month – Calling to pay your bill early in your CWLP billing cycle ensures on-time payment and avoidance of late fees. Don’t wait until the due date.
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Ask for Confirmation – After making a payment, request and record the provided confirmation number from the agent. This documents proof of phone payment.
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Set Reminders – Mark your calendar with reminders to call in your CWLP payment each month. Consistent reminders prevent forgetting and account delinquency.
Following these handy tips will optimize your experience and ensure smooth processing each time you call to pay your CWLP utility bill by phone.
Top Reasons to Pay CWLP Bills by Phone
Utilizing the 217-789-2030 CWLP Customer Service line to pay your electric and water bills offers many key advantages:
It’s incredibly fast and convenient – No mailing delays, standing in line at offices, or navigating online portals. Just call when you have time and pay your bill in minutes.
Provides personalized service – CWLP agents can answer account questions and offer support beyond just payments. It’s more interactive than paying online.
Allows flexible payment methods – Use your preferred payment method securely over the phone: credit/debit card, checking account, savings account, etc.
Fits diverse lifestyles – Phone payment works whether you’re tech-savvy, prefer human interaction, have limited internet access, or want to multitask while handling bills.
Saves money on stamps/checks – Paying by phone avoids fees for purchasing checks, stamps, or money orders to mail in payments.
For Springfield residents, the advantages of paying CWLP bills over the phone really add up. It’s an accessible, affordable, and efficient payment method.
What Information is Needed to Pay CWLP Bills by Phone?
We’ve touched on this already, but here are the key details needed again when paying CWLP bills by phone:
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CWLP Account Number – The unique 9-digit number assigned to your account for identification.
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CWLP Customer Number – A distinct 8-digit number for your account.
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Service Address – The physical address where your CWLP electric/water service is active.
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Payment Information – Credit/debit card number, checking account number, or savings account number you want payments withdrawn from.
As long as you have these four critical pieces handy prior to calling 217-789-2030, the CWLP team can swiftly process your payment over the phone.
Are There CWLP Phone Payment Fees?
The good news is CWLP does not charge any processing fees for paying your utility bills over the phone. It is completely free to call into the CWLP Customer Service line and make quick payments through a customer service agent.
This is not always the case with other utility providers who may tack on “convenience fees” for phone payments or require using a third-party processor. CWLP offers this payment option directly to customers themselves free of charge.
The only potential fees to note are any that your bank or credit card company may charge for transactions. But CWLP itself does not apply fees for phone bill pay.
Can I Set Up Recurring CWLP Phone Payments?
Absolutely! If manually calling to pay your bill each month doesn’t sound enticing, you can establish recurring monthly phone payments with CWLP Customer Service.
Simply inform the agent you speak to that you want to set up recurring payments for the full statement balance due each month. Provide them with your preferred payment method information along with the debit/charge date you want the monthly payments to process on.
The CWLP team will get your recurring phone payments scheduled to automatically happen each billing period. Then you can relax knowing your electric and water bills are handled without any extra effort.
Let CWLP Customer Service Simplify Your Bill Pay
Dealing with utility bills can feel like an endless chore. But CWLP offers a streamlined phone payment option that makes paying your electric and water services easy and painless.
In just a quick call to 217-789-2030, a helpful CWLP agent can apply your payment to your account and answer any billing questions you may have. Plus, you can set up recurring payments to automate your CWLP bills month after month.
Stop dreading utility bill time and let the friendly CWLP Customer Service team simplify pay your payments. Paying CWLP bills by phone provides a fast, personalized, and hassle-free experience. Dial in today and take control of your utility expenses!
A Department of the City of Springfield
The CWLP Customer Service Office is responsible for all customer account activities, including new service sign-ups, changes of address, meter reading, billing, and bill payments. This office also administers special bill-related customer service programs as noted below. The Customer Service Office can be reached by: Phone: 217.789.2030 Email: [email protected] Fax: 217.789.2026 Mailing Address: Room 101, Municipal Center West, 300 S. 7th Street, Springfield, IL 62757 The Customer Service Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. The drive-up payment window is open from 7:30 a.m. to 5:00 p.m. Lobby cashier hours are 8:00 a.m. to 5:00 p.m.
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FAQ
Can CWLp disconnect in the winter in Springfield, IL?
Where is the CWLP drop box?
How do I report a power outage in Springfield, IL?
How do I pay my CWLP Bill?
For automatic bill payment directly from your bank account each month, complete CWLP’s ACH authorization form available on their website. Return the form by email, mail or at the CWLP office to enroll. On the due date each month, your CWLP bill payment will be automatically drafted from your selected checking or savings account.
How can I contact CWLP customer service?
Contact CWLP customer service by calling 217.789.2030 or emailing [email protected] if you need immediate assistance. Alternatively, you can manage your account and make payments online using myCWLP.com. Click the ‘Registration’ button above to begin! Note: You must verify your account via the link we send you upon registering.
How can I manage my CWLP account online?
To manage your CWLP account online, use myCWLP.com. Here, you can make payments, view bills, track usage, and message Customer Service. Click the “Registration” button above to begin. Note: You must verify your account via the link we send you upon registering. Once verified, you will be able to log in and start using all online account management features.
How do I register for my CWLP account?
Click here to register for your free account. Click here to find information on modifying your account. Use myCWLP.com to manage your account online, make payments, view bills, track usage, message Customer Service and more! Click the “Registration” button above to begin! Note: You must verify your account via the link we send you upon registering.
What happens if I don’t pay my CWLP Bill?
Additional options like flexible payment plans may also be available by contacting CWLP directly. CWLP bills monthly with a due date approximately 21 days after billing. Late payments will incur a 1.5% penalty fee applied to the past due balance. If your account becomes delinquent due to non-payment, your services may be disconnected.
Does CWLP offer an equal payment plan?
To make your utility costs more predictable, CWLP offers an equal payment plan based on your average charges over the past 12 months. Your account will be reviewed and adjusted each year on your budget billing anniversary date. Contact CWLP at 217-789-2030 to enroll in budget billing.