How to Pay Your JOEMC Bill by Phone

Paying your monthly electric bill to Jones-Onslow Electric Membership Corporation (JOEMC) is easy and convenient with multiple options available. One popular method is to pay by phone using JOEMC’s automated payment system

In this comprehensive guide we’ll provide the phone number as well as walk through the full process of paying your JOEMC electric bill over the phone.

Overview of JOEMC

JOEMC is an electric cooperative providing service to over 40,000 homes and businesses in Onslow and Jones counties in North Carolina.

Key facts about JOEMC:

• Not-for-profit, member-owned cooperative founded in 1939

• Offers residential and commercial electric service

• Based in Jacksonville, NC with a district office in Sneads Ferry

• Over 530 miles of power lines across two counties

• Governed by a 9-member Board of Directors

As a JOEMC member, you’ll receive a monthly electric bill that can be paid via various methods including phone, online, app, mail, drive-thru, and in-person.

JOEMC Monthly Billing

JOEMC bills members monthly and bills are due upon receipt. Key points about the billing process:

• Bills reflect approximately 30 days of electric usage

• Mailed bills include a return payment envelope

• Due date is printed on each bill

• Late fees apply to overdue payments

• Paperless billing available upon request

Review your bill carefully each month and contact JOEMC immediately regarding any billing concerns. Now let’s review how to pay your bill over the phone.

JOEMC Phone Payment Options

JOEMC offers an automated phone payment system that allows members to pay their electric bill conveniently by phone 24/7.

To use the phone payment system, you will need:

• Your JOEMC account number

• Details of the payment method you wish to use

• The phone number to call

Let’s go through the step-by-step process of paying by phone.

Step 1: Have Your Account Number Ready

Locate your latest JOEMC bill and identify your 10-digit electric account number printed on the statement.

You will need this account number to process the payment correctly over the phone, so have it handy before you call.

Step 2: Know Your Payment Method

Decide how you want to pay your bill – with a credit/debit card, electronic check, or automated draft from your bank account.

Gather the necessary information for your chosen payment method before calling.

Step 3: Call the JOEMC Payment Line

Dial 1-866-999-4574 – this is JOEMC’s dedicated 24-hour automated phone payment line.

Write down this number to use for any future bill payments by phone.

Step 4: Enter Your Account Number

Following the voice prompts, enter your 10-digit JOEMC account number using your phone keypad.

Double check that you correctly enter the account number to pay the right electric bill.

Step 5: Select Payment Method

Next, choose your payment method – press 1 for credit/debit card, 2 for electronic check, or 3 to use an automated bank draft.

Follow additional prompts to input your card number, expiration date, and security code or bank information.

Step 6: Specify Payment Amount

You can choose to pay the full balance due or enter a different payment amount. The system will prompt you to input the exact dollar amount.

Triple check the amount before pressing # to submit the payment.

Step 7: Get Payment Confirmation

Stay on the line to receive an automated confirmation number when the payment processes.

Write down the confirmation number and date paid for your records.

The payment will immediately post to your account. Allow 1 business day for drafted payments.

Other Helpful Phone Numbers

In addition to bill payments, JOEMC’s automated phone system can provide other useful information:

• Account balance – Press 2 after the greeting

• Outage reporting – Press 3 after the greeting

• General inquiries – Press 9 after the greeting

There are also separate phone numbers that connect you directly with JOEMC customer service representatives who can assist with any billing or account questions.

• Jacksonville office: 910-353-1940

• Toll free: 800-682-1515

So if you have specific concerns about your charges, usage, payment history, budget billing amounts, or other billing topics, call during business hours to speak with a JOEMC representative right away.

Paying Your Bill In-Person

While the phone payment system is convenient, some members still prefer to pay their bills in-person. JOEMC offers several in-person payment options:

• At JOEMC’s office in Jacksonville or Sneads Ferry

• Via the drive-thru window at either JOEMC office

• At select authorized payment locations across the service area

• Using PaySite kiosks at various participating retailers

Refer to your monthly bill or the JOEMC website for details on addresses, hours, and instructions for in-person payments. Cash, check, money order, and debit/credit cards are accepted.

Summary of JOEMC Bill Pay by Phone

Paying your monthly JOEMC electric bill by phone is quick, easy, and secure. To utilize the automated phone payment system, simply:

1. Have your JOEMC account number ready

2. Gather your payment information

3. Dial the bill pay number: 1-866-999-4574

4. Follow the voice prompts

5. Enter your account number

6. Select payment method

7. Input payment amount

8. Get a confirmation number

The payment will post to your account instantly. Contact JOEMC customer service if you need personal assistance regarding your electric bill or service.