As a resident of Taunton, MA, my home receives electricity from Taunton Municipal Lighting Plant (TMLP). I rely on their service to power my home and make daily life convenient. That’s why I make paying my TMLP bill on time each month a top priority. When I need to pay my bill or have account questions, I know I can easily contact TMLP by phone.
In this article, I’ll provide the key phone numbers to call TMLP for billing and payment assistance Whether you want to speak with a customer service agent or use the automated system, I’ll explain the best numbers to dial to pay your electric bill over the phone
TMLP Bill Pay Customer Service Number
The main phone number to call for talking with a TMLP customer service representative is:
508-824-6976
Some reasons you may want to call this number include:
- Asking a question about your bill
- Setting up a payment plan
- Reporting a payment issue
- Discussing moving or closing your account
- Checking your account balance
TMLP customer service agents are available Monday – Friday from 8AM – 4:30PM to assist you.
When you call 508-824-6976, select option 3 from the menu to speak with an agent about billing and payments.
TMLP Automated Phone Payment System
In addition to speaking with a live representative, TMLP offers an automated phone system for paying your bill without talking to an agent.
To use the automated payment service, call 508-824-6976 and select option 2 from the menu.
The automated system will guide you through the process of:
- Checking your account balance
- Making a one-time payment with a credit/debit card
- Setting up recurring payments
This can be a quicker option for paying your bill when you don’t need customer service assistance.
Payment Extension Requests
If you need to request an extension on your due date, call 508-824-6976 and explain your situation to a customer service agent. They will evaluate your account history and past payments before approving any due date changes.
Make extension requests at least 3 business days before your original due date for the best chance of approval.
Emergency Electrical Issues
While 508-824-6976 covers billing questions, for emergencies like power outages or downed electrical lines, TMLP has a 24/7 emergency number:
508-824-3111
This hotline connects you right to their dispatch team to send assistance for any electrical emergency. Only use this number for true emergencies, not routine account questions.
Stay On Top of Your TMLP Bill
How to Pay Your Metro Bill on Your Phone or Online
How do I pay my TMLP electric bill?
Call the TMLP Electric Customer Service number 508-824-6976 and press 2 at the main menu to access the automated bill payment system at any time. You can make payments over the phone by credit card (MasterCard or Visa only) or electronic check.*
How do I send a payment to TMLP?
Follow these instructions to mail your payment to TMLP: Open your paper TMLP bill and detach the payment stub. Write the payment amount on the payment stub. Place your check or money order (payable to TMLP) in the return envelope. Mail the envelope at least 7-10 days before your due date.
Where is my TMLP bill mailed?
If your bill is mailed to 35B Center Street, your mailing address number is 35 (Numeric portion only!) Q. Where can I pay my TMLP bill? TMLP Customer Care Center – 33 Weir Street, Taunton Mon –Fri 7:30am to 4:30pm or in the night deposit slot to the left of the front door. Driving directions are available online.
How do I contact TMLP?
Email: Please utilize the below email form to contact TMLP about any business issue that you would like addressed. Please know that this form should be used for non-emergency issues only. You should get a response within 1 to 2 business days.
What if I miss a TMLP payment?
Late or missed payments can incur: Set up automated payments or payment reminders to ensure you never miss a payment. If you pay late, contact TMLP immediately and politely ask if any late fees can be waived. If you have any questions or issues with your TMLP electric account, you can contact customer support:
Can I send cash to TMLP electric?
Please do not send cash through the mail. Visit our Bill Payment website at any time. You can make payments on this site by credit card (MasterCard or Visa only) or electronic check.* Call the TMLP Electric Customer Service number 508-824-6976 and press 2 at the main menu to access the automated bill payment system at any time.