How to Pay Your iStorage Bill: A Step-by-Step Guide

Paying your self storage bill on time each month is important to avoid late fees and maintain access to your unit. iStorage offers several convenient payment options to make it quick and easy for customers to pay their bill. In this comprehensive guide, we’ll walk through the various ways you can pay your iStorage bill online, over the phone, in person, or even automatically each month.

Overview of iStorage Payment Options

iStorage aims to provide flexibility and convenience when it comes to paying your monthly bill. Here’s a quick overview of the payment options available:

• Online – Easily pay your bill 24/7 using the online portal. You can pay by credit card, debit card or electronic check.

• Mobile App – Download the iStorage app on your iOS or Android device to pay on the go,

• Phone – Call the toll-free number anytime to make a payment over the phone using a credit card or electronic check.

• In Person – Visit your local iStorage facility to pay in cash, by check or credit/debit card.

• Auto-Pay – Set up recurring monthly payments from a credit card or bank account so your bill gets paid automatically

• Mail – Send a check or money order via mail to the address listed on your invoice.

Now let’s explore each of these options in more detail so you can choose the payment method that works best for your needs.

Paying Your iStorage Bill Online

Paying online through the iStorage website is one of the most popular options due to its convenience and flexibility.

How to Pay Your Bill Online:

1. Visit www.istorage.com and click on “Make a Payment” at the top of the page.

2. On the payment page, enter your account number and access code. These can be found on your monthly invoice.

3. Select your payment amount. You can pay the total balance due or make a partial payment.

4. Enter your credit card or electronic check information and complete the payment.

5. You’ll receive an immediate email confirmation with your payment details.

Paying online allows you to securely pay your bill from anywhere using a computer or mobile device. The iStorage website is encrypted for your security. You’ll also have the option to view your payment history and set up recurring payments.

Using the iStorage Mobile App

In addition to the website, iStorage offers a free mobile app for iOS and Android so you can pay your storage bill on the go.

Follow these steps to pay via the mobile app:

1. Download the iStorage app from the App Store or Google Play Store.

2. Log into the app using your iStorage username and password.

3. Tap on “Make a Payment” and enter your account and payment information.

4. Review the payment details and submit.

The mobile app also gives you access to your account details, statements, autopay settings and more. Get notifications when your bill is ready and set up reminders for payment due dates. Paying through the app is fast, easy and secure.

Paying Over the Phone

If you prefer to speak to a customer service representative, iStorage allows you to pay your storage bill over the phone.

To pay by phone:

1. Call iStorage at 1-800-555-5555.

2. Provide the customer service agent with your account number, access code, and name on the account.

3. They will verify your information and provide your account balance.

4. You can then make a payment over the phone using a credit card, debit card or electronic check.

5. A confirmation number will be provided at the end of the call.

Paying over the phone allows you to get assistance with your payment or account if needed. You can call iStorage’s toll-free customer service line 24 hours a day, 7 days a week.

Pay at the iStorage Office

For those who prefer to pay their bill in person, you can stop by your local iStorage facility office to make a payment.

To pay at the office:

1. Visit the iStorage office during business hours (generally 9am to 6pm weekdays).

2. Provide your account number and a photo ID to the office manager.

3. You can pay by cash, check, money order, credit card or debit card.

4. Get a printed receipt as confirmation of your payment.

Paying at the storage facility office allows you to pay your bill in cash while visiting your unit. It’s a convenient option for those who like in-person customer service.

Setting Up Automatic Payments

One of the easiest ways to ensure your storage bill gets paid on time every month is by enrolling in iStorage’s autopay program. This automatically charges your credit card or withdraws funds from your bank account each month.

Here’s how to set up autopay:

1. Log into your iStorage account online or in the mobile app.

2. Under “Payment Information”, select the option to enroll in autopay.

3. Choose whether to pay by credit card or electronic check.

4. Enter your payment information and preferred payment date.

5. Review and submit the request.

Once autopay is activated, you no longer have to manually pay each month. Your payments will be made automatically on the date you selected so you never miss a payment. You can cancel or change your autopay method at any time through your online account.

Paying by Mail

While not the most convenient option, you can mail in a payment to iStorage each month if needed.

To pay by mail:

1. Write a personal check, cashier’s check or money order with your account number written on it.

2. Make it payable to iStorage and for the amount due.

3. Mail it in the return envelope provided or to the payment address listed on your invoice.

4. Allow 5-7 business days for the mailed payment to be received and processed.

5. Payments received after the due date will incur a late fee.

Mailing in your payment can be a good option if you don’t have online access or prefer not to provide credit card information over the phone. Just make sure to mail it several days before the due date.

Tips for Avoiding Late Fees

To avoid getting charged a late fee, make sure your monthly payment is received by the due date listed on your invoice. Here are some tips:

• Set up autopay or recurring payments to have your bill paid automatically each month.

• If mailing a payment, allow at least 7 business days for it to be delivered and processed by the due date.

• Pay a few days early online to ensure your payment is applied by the due date.

• Update your credit card expiration date if you have autopay set up to avoid declined payments.

• Sign up for bill reminders and due date notices so you never forget when your payment is due.

• Avoid partial payments that leave a remaining balance – pay your bill in full each month.

By paying on time every month using autopay or your preferred method, you can avoid inconvenient late fees.

Get Support with Your iStorage Account

If you have any questions or need assistance with your iStorage account, you can contact customer support for help.

• Call 1-800-555-5555 or chat live on their website for account support.

• Visit the facility office if you need in-person help with your account or payment options.

• Email [email protected] for billing questions or payment issues.

• Log in online and use the message center to send queries directly to the iStorage support team.

The knowledgeable iStorage customer service team is available to provide billing help, take payments, update your account information and more. Reach out for assistance with managing your storage unit payments.

Convenience and Flexibility

As you can see, iStorage offers numerous ways for customers to pay their storage bill in a way that fits their needs and preferences. Whether you like the ease of autopay, the security of paying online, talking to customer service, or visiting your facility, paying your monthly storage bill can be quick and convenient.

Use this guide to choose the iStorage payment options that give you the flexibility, security and support you need. By paying on time each month, you can avoid unnecessary fees and keep your storage unit access. iStorage is dedicated to making it easy and stress-free for you to pay your bill.