Paying your water bill is an essential task for any resident or business in Edinburg, TX. The city provides water services to over 90,000 residents, so knowing how to pay your water bill correctly and on time is important. In this comprehensive guide, we’ll walk through all the details on how and where you can pay your Edinburg water bill.

Overview of Water Services in Edinburg

The city of Edinburg provides water, sewer, and garbage collection services to residents and businesses within the city limits. The utilities department oversees the operation of the water system, including:

• Water treatment and distribution
• Sewer collection and wastewater treatment
• Water meter reading and billing
• Maintaining water pipes, pumps, tanks, and other infrastructure

Edinburg gets its water supply from both groundwater wells and treated surface water. The city operates over 300 miles of water lines to distribute water to customers. There are around 90000 residents and thousands of businesses that rely on the city’s water system.

As a customer, you are responsible for paying your monthly water bill to receive uninterrupted service. Read on to learn about your payment options.

When to Pay Your Water Bill

Water bills in Edinburg are issued on a monthly basis. The billing cycle runs from the 21st of one month to the 20th of the next month.

For example, if your billing cycle is from January 21st to February 20th, you would receive the bill in late February and it would be due around the 20th of March.

It’s important to pay your water bill by the due date each month to avoid penalties, late fees, or service disconnection. If you don’t receive your bill, it is still your responsibility to pay on time. You can call the utility billing department or check your account online to get the balance.

How Much is the Water Bill in Edinburg?

How much you pay for water service depends on your usage and meter size. The city has tiered water rates based on how much water is consumed. The more you use, the higher rate you pay per 1,000 gallons.

The average monthly water bill for a household in Edinburg is around $40-60 per month, But your specific bill amount can vary based on factors like

• Number of people in your household
• Amount of water used for showers, laundry, irrigation, etc.
• Size of your water meter
• Sewer service charges
• Monthly service fees and taxes

The best way to estimate your bill is to check past bills or the online payment system to see your average monthly usage and charges. The city also provides a breakdown of water rates on their website so you know what to expect.

Ways to Pay Your Water Bill

The City of Edinburg offers several convenient payment options to pay your water bill:

Pay Online

The easiest way for most customers is to pay online through the City of Edinburg online payment portal. You can make one-time payments or set up recurring payments using a credit card, debit card, or electronic check. Payments are processed securely and you can view past bills and payment history.

Pay via the Mobile App

Download the free mobile app called “MyCivic Utilities” for iOS or Android devices. This allows you to pay on the go using your smartphone or tablet. The app also includes account management, notifications, and other features.

Pay by Phone

Call the toll-free payment line at 1-866-288-2031 to pay over the phone using an automated system. You will need to enter your account information and can pay using a card or electronic check.

Pay by Mail

Mail in a check or money order to the address printed on your water bill. Be sure to include your account number on the memo line. Allow 5-7 days for mailed payments to process. Send to:

City of Edinburg
Utility Billing Dept.
P.O. Box 1079
Edinburg, TX 78540

Pay in Person

Bring your payment to the Utility Billing office located at 415 W University Drive, Edinburg, TX 78539. They accept cash, check, money order, and credit/debit card payments. There is a 3% processing fee for credit/debit card payments made in-person.

Pay at Other Locations

You can pay your water bill at authorized payment locations around Edinburg including certain grocery stores, check cashing businesses, and other retail locations. Contact the utility billing department for details.

Sign Up for Auto Pay

For the most convenient option, enroll in auto pay through the online portal. This automatically pays your water bill from your credit/debit card or bank account each month so you never forget. You can cancel or change this anytime.

What Happens if You Don’t Pay Your Water Bill?

It’s important to pay your water bill on time every month or you’ll risk fees, penalties, and service shutoff:

• A 10% late fee is added if not paid by the due date
• After 30 days overdue, a disconnect notice is issued with a disconnect date
• Accounts 60+ days overdue are disconnected for nonpayment
• A $30 fee is charged to resume service after disconnection
• Outstanding balances incur additional collection fees and impact credit

Avoid these extra costs and headaches by simply paying your bill on time! The utility billing department can work with you on a payment plan if you contact them before your service is disconnected.

Additional Ways to Lower Your Water Bill

If your water bills seem higher than expected, there are things you can do to reduce your usage and monthly charges:

• Fix leaky faucets, pipes, and toilets that waste water
• Install water efficient appliances like low-flow showerheads
• Adjust irrigation systems to avoid overwatering outdoors
• Take shorter showers and turn off water when brushing teeth
• Run full loads in your washing machine and dishwasher
• Check for billing errors or meter issues

Practicing conservation can make a big difference in your consumption and water bill amount. The city also offers bill payment assistance programs to those who qualify.

Contact Edinburg Utility Billing for Help

If you have any questions about your water bill, payment options, account status, or need assistance, contact the City of Edinburg Utility Billing Department:

• Phone: (956) 388-1896
• Email: [email protected]
• Office Hours: Monday-Friday 8:30am – 4:30pm
• Address: 415 W University Dr, Edinburg, TX 78539

The friendly utility billing staff can answer billing questions, take payments, arrange payment plans, address service issues, and more.

Paying your monthly water bill is easy when you know all the payment methods available and utilize the online/mobile tools. This ensures you continue receiving uninterrupted water service while avoiding late fees or disconnection. Consider enrolling in auto pay or paperless billing to simplify the process even further. With the steps outlined in this guide, you can pay your Edinburg water bill quickly and correctly every billing cycle.