PECO provides electricity and natural gas services to over 1.6 million customers across southeastern Pennsylvania. With multiple bill payment options it’s important to know how to reach PECO customer service if you need help managing your account, have questions about billing charges or run into any issues when trying to pay your bill.
This comprehensive guide will cover the various ways to contact PECO bill pay customer support by phone, email, mail, and even chat. We’ll also outline key details on:
- PECO payment options like online, phone, auto-pay
- What to do if your PECO payment is late
- FAQs on common PECO billing and payment issues
Understanding how to get fast, knowledgeable support from PECO’s customer service team can help resolve any payment or account management problems quickly.
Contacting PECO Customer Support by Phone
The fastest way to speak directly with a PECO customer service agent is by calling their toll-free billing and payment support line at:
PECO Customer Service 1-800-494-4000
This number is staffed 24/7 by PECO representatives who can help with:
- Answering questions about your bill or charges
- Troubleshooting problems with making a payment
- Setting up recurring auto-pay for your account
- Checking your payment history or balance due
- Reporting a change of address or account details
- Discussing payment plan options if struggling to pay
When you call, you’ll need to provide your 10-digit PECO account number for the representative to access your account details. This can be found printed on your monthly PECO bill statement.
Calling the customer service line allows you to get answers and solutions quickly without having to wait for an email response or mail delivery The reps can even take a payment over the phone if needed in a pinch
Contacting PECO Customer Support by Email
Another way to contact PECO’s billing department is by sending an email to:
PECO Customer Service Email: [email protected]
In your email, include your full name, PECO account number, and detailed description of your question, issue, or support request related to bill payment.
A customer service agent will respond with helpful information or solutions within 1-2 business days. This is a useful contact method for non-urgent billing and payment questions.
Contacting PECO Customer Support by Chat
PECO offers a live online chat feature on their website for convenient customer support.
To initiate a live chat session:
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Go to www.peco.com
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Click on “Contact Us” in the top right menu
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Click the “Chat Now” button
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Briefly explain your billing or payment issue to the chat representative
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The agent will message you directly to provide support
Live chat is available Monday – Friday from 8 AM – 6 PM local time. Chat responses are quick and you can avoid having to call in for basic account help or to address payment concerns.
Contacting PECO Customer Support by Mail
To send written correspondence to PECO’s customer service department, mail your letter to:
PECO Customer Service
P.O. Box 37629
Philadelphia, PA 19101-0629
Make sure to include your name, full account number, and contact information along with details on your billing question or payment issue.
While mailing a letter will result in slower response times, this can serve as written documentation of your communication. You can follow up by phone if an urgent matter.
PECO Bill Payment Options
PECO offers various ways to pay your bill conveniently each month, including:
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Online – Pay by debit/credit card or electronic check at peco.com/my-account
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Phone – Call 1-800-494-4000 to pay via PECO’s automated phone system
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Mail – Send a check or money order with your bill stub to the address on your statement
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In person – Pay by cash, check, or credit/debit card at an authorized CheckFreePay® payment location
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Auto-pay – Set up recurring monthly payments from a credit/debit card or bank account
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Budget billing – Even out bills by paying a “budgeted” amount each month based on usage
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Pick-a-Date – Schedule your bill’s due date for a consistent day each month
Knowing these payment options can help you easily pay your PECO bill on time every month.
What Happens If You Miss the PECO Payment Due Date?
If you happen to pay your PECO bill late after the due date printed on your monthly statement, here are the potential consequences:
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A 1.5% late fee will be added to your account if not paid by the due date. This is 1.5% of the total outstanding balance, not just the monthly charges.
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After 2 missed on-time payments, you may be switched to a “realistic billing” payment plan with a required down payment based on usage.
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If a bill goes unpaid for 45 days, PECO can issue a termination warning and move to shut off service after 15-day written notice.
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Service reconnection after disconnect for non-payment has a $60 restoration fee during business hours, or $160 after hours/weekends.
Avoid these fees and potential disruption by paying on time, setting payment reminders, and contacting customer service immediately if you anticipate payment issues in any given month.
Frequently Asked Questions (FAQs)
Below are answers to some of the most common PECO billing and payment questions:
Q: What is the PECO customer service phone number?
A: You can reach PECO customer support 24/7 at 1-800-494-4000.
Q: How can I check the balance of my PECO bill?
A: You can check your current balance online, on the mobile app, by calling customer service, or on page 1 of your monthly paper bill statement.
Q: I’m moving – how do I close my PECO account?
A: Contact customer service to disconnect service at your old address. Provide a forwarding address and closing meter read to finalize your account.
Q: How do I dispute a charge or get a correction on my PECO bill?
A: Call or email customer service to explain the disputed charge. They will investigate and make adjustments or issue credits as needed.
Q: How do I change the due date for my PECO bill each month?
A: Enroll in the “Pick A Date” program on PECO’s website or by calling customer service to choose a bill due date that works for your budget.
Q: What is PECO’s late payment fee amount?
A: PECO charges 1.5% of the total outstanding account balance as a penalty for late payment after the due date.
Getting fast answers to your PECO questions is key. Use the provided phone number, email, live chat, or mailing address to contact knowledgeable customer service agents ready to help you manage payments or address any billing issues.
General Payment Information for PECO Users
Residential and commercial customers in Pennsylvania can purchase a deregulated electricity and natural gas plan from one of the several energy companies in that region. Their selected suppliers will then work with PECO to maintain energy efficiency and prevent interruptions in the energy service delivery.
The current Price to Compare (default supply price) for the PECO electric and natural gas utilities is currently $0.645 per kWh for electricity supply and $0.405 per therm for natural gas. In case you choose one of the competitive energy companies in the area, you may receive better offers, competitive pricing, high safety standards, and reliable delivery. However, there is no guarantee that you will save money on the total energy costs for the utility, or experience an overall bill decrease.
PECO Phone Number and Contact Info
Here is some general contact information:
- PECO Energy Company â 1-800-494-4000.
- Mailing Address â For bill payments: PECO, P.O. Box 37629, Philadelphia, PA 19101. For general inquiries: PECO Customer Solution Center, 2301 Market Street, Philadelphia, PA 19103.
To avoid any confusion, use your registered number when calling any of the numbers above.
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