Paying your JEA (JEA) bill online is a quick, easy, and convenient way to avoid late fees and keep your utilities running smoothly. In this comprehensive guide, we’ll walk through the entire process of setting up an online JEA account, understanding your bill, and making an online payment. Whether you prefer to pay by bank account, credit card, or scheduled payment, we’ve got you covered.
Setting Up Your Online JEA Account
The first step in paying your JEA bill online is creating an online account on jeacom Setting up an account is completely free and only takes a few minutes,
To get started, visit jea.com and click on “Sign In” in the top right corner. From there click on “Create an Account” and enter your account number name, email address, and phone number. You’ll also create a username and password.
Once your account is set up, you’ll gain access to a number of useful features for managing your JEA services:
- View and pay your bill online
- Monitor your daily usage
- Set up automatic payments
- Report outages
- Request service changes
- And more!
Having an online account makes managing your JEA services much easier. Plus, it’s the gateway to paying your bill online.
Understanding Your JEA Bill
Before paying your bill, it’s important to understand what you’re being charged for. While JEA bills can seem complicated at first glance, they’re actually quite straightforward once you know what to look for.
Your bill will start by showing your previous balance and any payments received. Then it will list out all the charges for your current billing period. These include:
- Basic service charge: This fixed monthly fee covers the cost of delivering your services.
- Energy charge: This covers the actual electricity and/or water used based on your meter readings.
- Taxes and fees: This includes franchise fees, taxes, environmental fees, and nuclear power plant charges.
- Other charges: This covers any special services like line extensions or meter installations.
The bill will also note your current meter read date, number of days in the billing cycle, and meter read history.
At the bottom, you’ll see your total current charges, any adjustments or credits, and the total amount due. Understanding what each line item represents will help you budget and track your usage more effectively.
Paying Your JEA Bill Online
Once you’ve reviewed your bill, it’s time for the fun part—actually making a payment! JEA offers three convenient ways to pay online: bank account, credit/debit card, and scheduled payments.
Paying by Bank Account
Paying directly from your checking or savings account is completely free and usually processes in 1-2 business days.
To pay by bank account, you’ll need your account number and routing number, which can be found at the bottom of your checks. In your JEA account, select “Pay by Bank Account” and enter your account details.
You can opt to securely store your information to simplify future payments. Or enter it manually each time—the choice is yours!
Paying by Credit/Debit Card
JEA accepts Visa, Mastercard, Discover, and American Express cards. There is a vendor service fee for card payments, based on the total payment amount.
To pay by card, select “Pay by Credit/Debit Card” and enter your card information. The fee amount will be clearly displayed before you complete the transaction.
Scheduling Payments in Advance
You can also schedule payments up to 30 days in advance when paying by bank account. This ensures your payment is made on time without you having to remember.
To schedule a payment, select your bank account, enter the payment amount and future date, and confirm. JEA will automatically process the payment on the scheduled date.
Scheduling ahead takes the stress out of paying bills and avoids late fees. You can even schedule payments for right after payday.
Payment Confirmation and Tracking
Once you submit payment through your JEA account, you’ll receive a confirmation email with payment details. Your account balance won’t reflect the payment until 1-2 business days later when the transaction fully processes.
You can view your full payment history and track pending payments under “Bill History” in your JEA account. This lets you easily monitor paid and upcoming bills all in one place.
Avoid the Stress of Late Payments
Paying your JEA bill doesn’t have to be a chaotic, last-minute task. By setting up an online account and understanding your charges, you can take control of the process. Online payments only take a few minutes each month and avoid the hassle of mailing checks.
Plus, when you schedule payments in advance, you can ensure your bill is always paid on time—avoiding stressful late fees. Understanding and closely managing your JEA account is the key to smooth, stress-free utility service.
So take the time to set yourself up for bill paying success. Your future self will thank you when it’s time to pay the monthly utilities!
If You Do Not Have a jea.com Account
JEA Guest Pay is the perfect solution for customers who wish to pay online but do not have a jea.com account, or for someone who wishes to make a payment on behalf of a customer. Use your bank account or debit/credit card to pay any account by simply entering a JEA account number.
Guest Pay is only available for customers with an active JEA account paying for utility services. Deposits to start service may not be paid through this option. A valid JEA account number is required.
KUBRA Boost™ – The “Boost” feature allows biller customers to request payment assistance from friends and family members. Customers can share a system-generated link with friends and family so they can make partial bill payments for any amount on their behalf or pay the entire amount. This link conveniently takes them directly to the KUBRA EZ-PAY® account, where they can make payments. The “Boost” feature also allows roommates to share bill payments easily.
If you’d like to make a payment on behalf of one of our customers with your bank account or debit/credit card, please provide the account holder’s last name, service address, and the amount you would like to pay below.
Call (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card using our automated system. Payments will post to your account immediately.
SERVICE UPDATE: As of Sept. 30, 2024, JEA online and phone payments made with a credit or debit card are subject to a vendor service fee, based on the fee structure shown below. This is a pass-through cost charged by our payment processing vendor. Payments made by cash, check or bank account remain fee-free.
| Total Payment | Vendor Service Fee |
|---|---|
| Up to $400.00 | $2.35 |
| $400.01 – $1,000.00 | $8.95 |
| $1,000.01 – $2500 | $40.00 |
JEA’s Downtown Jacksonville Customer Center representatives offer a full range of services, including stop, start or transfer of service and bill payment.Visit JEA Downtown Accordion Item
Pay at a JEA-authorized Payment Location near you and have your payment credited to your account within one hour.
Mail a check or money order, along with your account number, to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047 Item
Bill Delivery Options Accordion Accordion Item
eBill is the eco-friendly way to get your JEA bill wherever you are. When your bill is ready, we’ll send you an email with a link to view it from your jea.com account. There’s no need to keep track of paper statements. With your online account, you can view and download 24 months of past statements at any time.
eBill helps JEA cut down on printing and mailing expenses, which in turn helps us keep our rates low. It also keeps paper waste out of the trash and helps promote a greener lifestyle.
Do you pay your JEA bill in person? There will be some changes when the utility moves to its new…
FAQ
What is pay as a guest?
Does Jacksonville Electric Authority have an app?
Can I pay my JEA bill online?
Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. You can even schedule a payment for a day when you plan to have extra funds in your account – like your next pay day. If you don’t have an online account, you can register for one now – it’s fast and free!
What payment options does JEA offer?
With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.
How do I use JEA’s guest pay option?
Using JEA’s Guest Pay option is simple! With Guest Pay, payments can be made using your debit/credit card to any account by simply entering a valid JEA account number. It is a perfect solution for customers who do not have an online account but would still like to pay online.