Where to Pay Your AEP Ohio Bill In Person

Paying your electricity bill in person is still a viable option for many AEP Ohio customers. While online and phone payments provide convenience, some prefer the familiarity and security of handing over a payment at a physical location Luckily, AEP Ohio offers ample opportunities to pay your bill at a wide variety of authorized pay stations across their service territory

AEP Ohio In-Person Payment Overview

AEP Ohio has over 300 authorized walk-in payment locations spread across their 24 county service area in Ohio. These locations allow you to pay your AEP Ohio electricity bill quickly and easily, with cash or check. As soon as your payment is processed, your AEP Ohio account is updated to reflect the payment.

To pay at an authorized pay station, simply bring your unopened AEP Ohio bill with you The clerk will scan the barcode on your bill and collect your payment. Most locations do not accept credit or debit cards, so be sure to have your preferred payment method ready.

Payments made at authorized locations are typically credited to your AEP Ohio account the same business day. This makes in-person payments one of the fastest ways to avoid late fees and service interruptions.

What Types of Locations Can I Pay At?

AEP Ohio has partnered with a variety of retail businesses and grocery stores to provide convenient bill pay options across their territory. Common payment locations include:

• Grocery stores like Kroger and Giant Eagle
• Retailers like Walmart, Kmart, and Meijer
• Various independent pharmacies, convenience stores, and gas stations

Banks and credit unions that accept AEP Ohio payments will also allow you to pay your bill in person. Just look for the AEP Ohio payment signage near the teller windows.

Are There Fees for In-Person Payments?

The good news is AEP Ohio does not charge a fee for in-person bill payment transactions. However, some authorized third-party locations may charge a small service fee around $1.50 per transaction. This fee goes to the retailer, not AEP Ohio.

To avoid any extra fees, your best bet is paying at an AEP customer service office, bank, or credit union branch. Grocery stores like Kroger and Giant Eagle also typically do not charge service fees.

What Do I Need to Make an In-Person Payment?

Making an AEP Ohio payment in person is quick and simple. All you need is:

• Your unopened paper bill from AEP Ohio
• Cash, check, or money order for the billed amount
• Valid photo ID

Some payment stations may be able to lookup your account by phone number or account number rather than scanning your barcode. But for fastest service, bringing your paper bill is always recommended.

Be sure to have the exact payment amount ready as locations are unable to provide change. If paying by check, make it payable to AEP Ohio. One check can pay multiple AEP Ohio bills if needed.

Helpful Tips for In-Person Payments

Follow these tips and best practices when paying your AEP Ohio electricity bill in person:

• Pay early – Don’t wait until the due date. Pay a few days early to account for processing time and avoid late fees.

• Check hours – Verify what time your local payment station opens and closes so you don’t make a wasted trip.

• Use bill scanner – Get through the line faster by using self-service bill scanners whenever available. Just scan your own barcode.

• Double check receipt – Before leaving, check your receipt to confirm your payment went through for the correct AEP Ohio account.

• Drop box – If arriving after closing time, look for a drop box to leave a check payment. Do not leave cash.

• Bank teller – Ask to have the teller scan your AEP bill barcode if they don’t do so automatically. Don’t just hand them a check.

AEP Ohio Customer Service Offices

In addition to authorized third-party retailers, AEP Ohio operates over a dozen customer service offices that accept walk-in payments. These are first-party AEP locations with knowledgeable staff ready to assist AEP Ohio customers.

Below are some of the most convenient AEP Ohio customer service offices for making bill payments in person:

Canton Customer Service Office

Address: 338 Court Ave SW, Canton, OH 44702

This location offers both drive-thru and lobby payment service. Bills can be paid with cash, check, or money order. Debit and credit cards are not accepted.

Chillicothe Customer Service Office

Address: 549 Western Ave, Chillicothe, OH 45601

Cash, check, and money order payments are accepted here. For added convenience, a drive-thru payment window is available.

Lancaster Customer Service Office

Address: 671 Wabash Ave, Lancaster, OH 43130

Both drive-up and walk-in payment options are offered at this location. Cash or check are accepted, no credit cards.

Marietta Customer Service Office

Address: 517 Greene St, Marietta, OH 45750

This office sits right on the corner of Greene and 5th street. Cash, checks, and money orders are accepted for fast and easy bill payment.

Mount Vernon Customer Service Office

Address: 55 W High St, Mount Vernon, OH 43050

Conveniently located downtown, this office takes payments weekdays from 9am-5pm. All major payment methods are accepted except credit cards.

Locating a Nearby Authorized Payment Station

With over 300 authorized pay stations across AEP Ohio’s territory, finding one nearby is simple. Start by using the payment location finder on AEPOhio.com. Just enter your zip code and select a mileage radius.

You can also call AEP Ohio customer service at 1-800-277-2177 for personalized assistance finding a payment station close to your home or office. A helpful representative can identify the most convenient locations to pay your bill in person.

By offering so many options for in-person payments, AEP Ohio makes it easy to pay your bill quickly and securely. Paying in person gives customers peace of mind while avoiding the hassle of late payments and disconnection.