Keeping your Windstream account in good standing by paying your bill on time each month is important. Windstream offers several ways to pay your bill conveniently online by phone or by mail. In this comprehensive guide, we’ll walk through the various payment options Windstream provides so you can choose the method that works best for you.
Pay Online
The easiest and most convenient way for most Windstream customers to pay their bill is online through the Windstream website.
To pay your Windstream bill online
- Go to Windstream.com and log into MyWindstream
- Under “My Services”, select “Make a Payment”
- Choose whether to pay your full balance or a partial payment amount
- Enter your payment method and details
- Review and submit your payment
Online bill pay through Windstream posts instantly to your account so you have confirmation your payment is processed right away.
Set Up Auto Pay
For maximum convenience, you can enroll in Auto Pay within MyWindstream. This securely stores your payment method to automatically pay your Windstream bill each month.
With Auto Pay:
- Your monthly bill gets paid automatically on its due date
- You don’t have to remember to pay each month
- You avoid late fees caused by forgetting a payment
Enrolling in Auto Pay takes two minutes and gives you peace of mind your bill is always paid on time.
Pay by Phone
You can also pay your Windstream bill easily over the phone by calling Windstream Customer Service at (800) 347-1991.
When paying by phone:
- Select the “Pay by Phone” option
- Enter your Windstream account number and verification details
- An automated system or agent will assist with processing your payment
Keep in mind a small processing fee may apply if you speak with a live agent to process your payment. But automated pay by phone is free.
Pay by Mail
If you prefer to pay your Windstream bill by check through the mail, simply reference your most recent bill statement for the proper mailing address to send your payment based on your location.
Be sure to write your Windstream account number on the check and mail it at least 7-10 days before your due date to ensure it arrives on time.
Pay at an Authorized Payment Center
You can also pay your Windstream bill in person at one of over 15,000 authorized payment centers across the country. These include retailers like Walmart, CVS, Family Dollar, and Dollar General.
Bring your latest bill or know your Windstream account number. Payment types accepted include cash, checks, debit cards, and credit cards. Locate your nearest authorized payment center on the Windstream website.
Payment Options Summary
- MyWindstream online
- MyWindstream Auto Pay
- Pay by phone
- Mail-in payment
- Authorized payment centers
I recommend setting up Auto Pay through MyWindstream for easy automatic payments each month. But choose the method that works best based on your needs and preferences.
Avoid Late Fees
Windstream charges late fees if your bill is not paid by the due date, so be sure to pay on time each month. Late fees are up to $10 for residential customers.
I suggest paying your bill at least a week early to account for any mailing or processing delays. Enrolling in Auto Pay ensures your payment is always on time.
Keep Your Account Active
To avoid account suspension or disconnection, be sure to pay at least the minimum amount due on your Windstream bill by the due date each month. Non-payment can result in service interruptions.
Check your balance and account notices regularly through MyWindstream. Keep your contact information up-to-date so you receive important bill notifications. Monitoring your account prevents issues.
Get Payment Assistance if Needed
If you are struggling to pay your Windstream bill, contact Customer Service to ask about available payment assistance programs you may qualify for based on income eligibility.
Windstream also offers payment arrangements to spread balances over time. Reach out for help keeping your critical internet and phone services active.
Find Reliable Internet Providers Near You
Call 1-844-477-3406 for customer support, add or remove services, or pay your Windstream bill.
Chat with a Windstream agent to get immediate assistance and support without waiting on the phone.
Many of your questions might be answered by visiting the Windstream Support page, where there are extensive resources for internet, TV, phone, security, billing, and more.
Visit windstream.com where you can login to your account to pay bills, check service status, add services and equipment, and contact customer service.
Customer service and bill payments are also available through the Go Kinetic by Windstream app, available from the Apple and Google app stores.
Find Faster Internet Near You
Do you need help with your Windstream internet bill or technical support? Use the methods below to contact Windstream Customer Service and get your questions answered.
How Do I Contact Windstream Customer Service?
FAQ
Does Kinetic have a grace period?
What is my Windstream account number?
How do I pay my Windstream Bill?
You can pay by phone by calling Windstream Customer Service at (800) 347-1991. Payment can be completed through our automated phone system at no additional charge. A processing fee may apply if a representative processes the payment for you. Looking for more help?
Does Windstream provide customer support?
Windstream is obligated to provide the service they have agreed in the contract to provide. The good news is that you don’t have to wait on the hold line for an hour to get customer support from Windstream with the Skip Waiting Hold product from DoNotPay. Tell us where and when you’d like to make a call and we’ll do the calling.
What is Windstream auto pay?
It is one less thing to worry about (and one less thing to forget). It’s an easy, convenient and secure way to pay your Windstream bill. Auto Pay electronically transfers funds from your checking or credit card account to pay your Windstream bill. No more writing checks, buying stamps, or forgetting your payment.
How do I contact Windstream?
To contact Windstream, use the automated system at 800-347-1991. You will be asked to enter either your Windstream telephone number or account number, which can be found on your bill.
How do I cancel my Windstream subscription?
To cancel your Windstream subscription, call customer service on 844-263-0772 and ask to speak with a representative. Provide them with your account number and subscription info. Request cancellation of your subscription and recurring payments. You will receive a confirmation email.
Does Windstream charge a surcharge?
As you consider your options below, please note: 1) A surcharge of $1.46 will be assessed on all payments made by credit card. This surcharge amount is not greater than the applicable merchant discount rate for credit card transactions at Windstream. 2) A Paper Bill charge applies to Kinetic Internet customers who choose to receive a paper bill.