Paying Your Water Bill in DeSoto, Texas

Providing clean reliable water and sewer services to around 50,000 residents requires efficient operations by the City of DeSoto’s Public Utilities department. From water treatment to monthly billing Public Utilities works hard to meet the community’s needs. For DeSoto households, paying your water bill conveniently and on time is an important part of this process.

Below we’ll walk through how DeSoto’s water utilities billing works your payment options, and tips for avoiding late fees.

Understanding Your DeSoto Water Bill

DeSoto Public Utilities sends out monthly water bills based on metered water usage at each property. Bills are mailed or emailed on the last business day of each month and are due by the 20th of the following month.

Typical charges on DeSoto water bills include:

• Water usage fees based on gallons used
• Base rate for water and sewer
• Municipal drainage fee
• Dallas County sanitation fee
• Sales tax

Rates for water and sewer usage increase incrementally for higher consumption levels. Usage is shown in gallons along with sewer averages. Check for any spikes that may indicate leaks.

If you have questions on charges or meter readings, contact DeSoto Utilities at 972-230-9627.

Ways to Pay Your DeSoto Water Bill

The City of DeSoto offers several payment options to fit different needs:

Pay Online

The fastest and most convenient way to pay is through the online payment portal. You can pay by credit/debit card, e-check, Apple Pay, Google Pay, and more.

Pay by Phone

Call 972-230-9627 to pay over the phone using our automated system. Have your account number and card ready.

Pay by Mail

Mail a check or money order made out to “City of DeSoto” to:

City of DeSoto
Attn: Utility Billing
P.O. Box 1689
DeSoto, TX 75123

Allow 5 business days for mailed payments. Include your account number on the check.

Pay in Person

Visit DeSoto City Hall at 211 E Pleasant Run Rd to pay by cash, check, or card. Use the after-hours drop box to leave checks or money orders for next-day processing.

Auto-Pay

Sign up for auto-pay to have payments automatically deducted from your bank account each month. Call 972-230-9627 to enroll.

Avoid Late Fees and Service Disruption

To avoid late fees or potential service interruption, payments must be received by the due date printed on your bill, not just postmarked. Late fees are 10% of the past due balance.

If your account becomes 30 days past due, a termination notice will be sent with a shutoff date. To restore service after water is shut off, all past due balances and a $50 reconnection fee must be paid.

So pay on time to prevent penalties! The online pay system allows you to review account balances and schedule one-time or recurring payments.

Seeking Assistance with Water Bills

For households struggling to pay their water bill, DeSoto offers programs that may help, including:

• Payment arrangements – Set up a monthly payment plan for past due balances.

• LIHWAP aid – Low Income Household Water Assistance Program provides bill assistance for qualifying incomes. Apply through the Dallas County Health & Human Services office.

• Leak adjustments – One-time adjustment if a leak on the customer’s side causes high usage. Requires leak documentation.

Contact the Utility Billing department to learn more about assistance for paying your DeSoto water bill. Help is available!

Partnering for Better Service

At the City of DeSoto Water Utilities, our mission is providing high-quality service at fair, reasonable rates. We aim to operate transparently while keeping customers informed and empowered.

By understanding your charges, paying bills promptly, and communicating with us as needed, you can help support efficient operations that benefit the entire DeSoto community. We’re grateful to partner with engaged residents as we work together to build a thriving, sustainable water system.