Loveland Water and Power provides essential electricity, water, wastewater, and stormwater utility services to residents and businesses in Loveland, Colorado. Paying your Loveland utility bill on time each month ensures continuous service and avoids penalties. This comprehensive guide will outline the various ways customers can pay their Loveland Water and Power bill.
Pay Online Through Customer Connect
The easiest and most convenient way for most customers to pay their Loveland Water and Power bill is through Customer Connect, the online customer portal. You can set up a secure online account at www.lovgov.org to receive and pay bills electronically.
To pay online
- Login to your Customer Connect account
- Select “Make Payment”
- Choose the correct utility account(s)
- Enter payment amount
- Submit payment
Customer Connect accepts Visa, Mastercard, American Express, and Discover credit/debit cards. It also offers bank account payment options Payments made online are processed instantly, keeping your account current.
Pay By Phone Using the IVR
In addition to online payments, Loveland Water and Power offers an automated phone payment system known as the IVR. This stands for “interactive voice response.”
To use the IVR to pay your bill:
- Call 970-962-2111
- Select option 1 for the IVR
- Enter your 10-digit account number
- Follow prompts to pay using your card
The IVR is available 24/7 for payments by phone. Just have your payment card ready when you call. Payments process right away through the IVR system.
Pay by Mail With Check or Money Order
Customers can still mail in a payment to:
Loveland Water and Power
P.O. Box 5000
Loveland, CO 80539
Be sure your 10-digit account number is written on the check or money order. Allow 5 business days for mailed payments to process and post to your account. Paying by mail avoids online fees. Just know it takes longer to process.
Pay in Person at Utility Billing
For in-person payment, visit the Utility Billing office located at 500 E. 3rd Street in Loveland. They accept cash, check, money order, and card payments.
Utility Billing office hours are Monday-Friday 8am-5pm, excluding holidays. Have your account number or paper bill handy when paying in person. In-person payments process right away.
Set Up Auto Bill Pay Through Your Bank
You can automate payments by setting up automatic bank draft through your financial institution. This pays your utility bill from your bank account on your due date monthly.
To start bank auto pay:
- Contact your bank
- Provide your utility account number
- Select payment amount
- Confirm auto payment date each month
Bank auto pay prevents late fees. Just monitor your account balance and transactions to avoid overdrafts.
Use the Drive-Up Dropbox
For after hours payments, an outdoor drive-up drop box is located at Utility Billing. You can deposit your payment envelope 24/7. The box is emptied multiple times daily and payments process as if received the prior business day.
Enroll in Recurring Credit Card Payments
For easy automated payments, enroll in recurring credit card payments through your online Customer Connect account. This securely saves your card on file to charge monthly on your due date.
Once set up, your bill is paid automatically each month with your authorized payment amount. You can update your card anytime. These automated payments prevent late fees.
Review Payment History Online
Finally, periodically review your payment history online to confirm your Loveland utility payments have been received and applied properly. You can also set up email/text notifications for added peace of mind.
In Summary
Paying your Loveland Water and Power utility bill on time every month ensures continuous essential services. Customers can pay their bill conveniently via:
- Online payments through Customer Connect
- 24/7 IVR phone payments
- Mailing a check or money order
- In-person payments at Utility Billing
- Bank auto draft setup
- Using the drive-up drop box
- Recurring credit card payments
- Checking payment history online
Compare payment options based on fees, processing time, convenience, and account management. Pay every bill by the due date to avoid penalties and disrupted utility service. Managing your account online makes paying fast and easy each month.
Paying with Automatic Payments via ACH
Utility service customers may take advantage of automatic payment via ACH for utility payments. With this program, the balance of the monthly utility bill is automatically debited from a customer’s checking account each month for payment. It is free to sign up. You may sign up by visiting the customer service counter at City Hall. Be sure to have your banking information and a voided check. You may also sign up by downloading the Automatic Payments Authorization Form (PDF) and mailing it to the City of Loveland with a voided check.
Loveland Mayor’s Court accepts secure payments with a convenience fee online and by phone through nCourt Payment Services. The payer will need to know the payout amount in order to use the service. That and other needed information can be found on the citation and the accompanying payout information sheet. The website indicates the hours that phone payments can be made. Questions? Please contact (513) 239-3004.
Sign Up for Paperless Billing
Loveland utility customers can now sign-up for paperless billing. Sign up for paperless billing.
Understanding Your Utility Bill – @lovelandwaterandpower
FAQ
What is the phone number for the city of Loveland?
How much is water in Loveland, Colorado?
|
Water Tap Size
|
Monthly Base Fee
|
per 1,000 gallons (0 – 5,000 gallons)
|
|
1″
|
26.03
|
3.52
|
|
1.5″
|
46.24
|
3.52
|
|
2″
|
70.63
|
3.52
|
|
3″
|
135.69
|
3.52
|
What is the phone number for Loveland Pulse bill pay?
How do I pay my utility bill in Loveland CO?
Complete an Authorization Agreement and return it to Utility Billing. The completed agreement along with a voided check, or Direct Deposit/Automatic Payment form from your bank, may be dropped off at Utility Billing, or mailed to City of Loveland, 500 E. 3 rd St., Suite 100, Loveland, CO 80537.
How do I pay my utility bill at Loveland pulse?
Customers can also call Utility Billing to pay by phone, or drop payment in the drop box on the south exterior wall of the Utility Billing office at 500 E. Third St. Loveland Pulse customers will continue to receive a separate bill for their internet and phone service.
How do new rates get approved in Loveland?
In order for new rates to be approved, we present our findings to the Loveland Utilities Commission (LUC) for initial approval and ultimately to Loveland City Council for final approval. These organizations review our cost of service and recommended rates so customers can feel confident they’re receiving a fair price. Here’s how the process works:
What payment options does the utility billing Division offer?
The Utility Billing Division offers various payment options to the City’s utility customers. Through a partnership with Paymentus, we offer a convenient, online payment application, and an automated pay-by-phone system, which make it fast and easy to pay City utility bills.
What does Loveland water reclamation facility do?
The Loveland Water Reclamation Facility provides water and wastewater services, drawing water from the Big Thompson and Colorado River Basins, treating wastewater, and converting it into biosolids used as fertilizer at the METROGRO Farm.
Does Loveland pulse have a separate bill?
Third St. Loveland Pulse customers will continue to receive a separate bill for their internet and phone service. Pulse accounts can be accessed and managed online, by signing into the customer portal via LovelandPulse.com.