How to Pay Your City of Lubbock Utilities Bill – A Complete Guide

Living in the city of Lubbock, Texas means being a customer of City of Lubbock Utilities for essential services like electricity water sanitation, and more. Paying your utility bill on time each month is important to avoid service interruptions. In this comprehensive guide, I’ll explain all the ways Lubbock residents can pay their City of Lubbock Utilities bill conveniently.

Pay Online Through the Customer Portal

The easiest way for most customers to pay their City of Lubbock Utilities bill is through the online customer portal at COLU.us. You can set up a secure online account to receive and pay bills electronically each month.

To pay online, first login to your account on the website. Select “Make Payment” and choose the account(s) you need to pay. Enter your payment amount and submit your payment. The online portal accepts Visa, MasterCard, American Express, and Discover credit and debit cards.

Paying online is fast, easy, and can be done anytime from your computer or mobile device You’ll have peace of mind knowing your payment was received immediately. Just make sure to keep your account information current to avoid declined payments

Pay by Phone 24/7 Using the IVR System

In addition to the website, City of Lubbock Utilities offers an automated phone payment system known as the IVR. This stands for “interactive voice response.” To use the IVR to pay your bill:

• Call 806-775-5400
• Select option 3 for the automated system
• Enter your 10 digit account number
• Follow the prompts to make your payment with a debit/credit card

The IVR system is available 24/7 for your convenience. Payments process right away over the phone so your account stays current. Just have your payment information ready before you call.

Pay by Mail With Check or Money Order

For customers who prefer to pay their bills “the old fashioned way,” City of Lubbock Utilities still accepts payment by mail. Simply mail a check or money order to:

City of Lubbock Utilities
PO Box 10541
Lubbock, TX 79408

Be sure to include your 10 digit account number on the check or money order so payment posts correctly. Allow up to 5 business days for your mailed payment to process. Paying by mail avoids online transaction fees. Just know it takes longer to get your payment to the utility company.

Pay in Person at Municipal Annex Building

You can also pay your City of Lubbock Utilities bill in person at the Municipal Annex building located at 1625 13th Street. Cash payments are accepted inside at the first floor information desk.

The Municipal Annex building is open Monday through Friday from 8 AM to 5 PM, excluding major holidays. Make sure to bring your paper bill or have your account number handy when paying in person. In-person payments always post to accounts right away. This is a good option if you prefer interacting face-to-face.

Set Up Auto Bill Pay From Your Bank

Many customers choose to automate City of Lubbock Utilities payments by setting up auto bill pay through their bank. This allows your utility bill to be paid directly from your checking or savings account each month.

To begin bank auto bill pay:

• Contact your financial institution
• Provide your City of Lubbock Utilities account number
• Select the amount to pay each month
• Confirm the auto payment date each month

Auto bill pay prevents late payments and service interruptions. Just be sure to monitor your bank account balance and transactions regularly to avoid overdraft fees.

Use the Drop Box Located Outdoors

If you need to drop off a utility payment outside normal business hours, there is a secure drop box located outdoors at the Municipal Annex building. You can drive up and safely deposit your payment envelope any time of day or night. The drop box gets emptied multiple times per day.

This is a great option for making a last minute payment if you can’t pay online and the Municipal Annex building is closed. Payments left in the drop box before 5 AM will get processed as if received the prior business day.

Sign Up for Recurring Card Payments

For quick and easy automated payments, enroll in recurring credit/debit card payments through the City of Lubbock Utilities online account portal. This securely saves your payment card on file to charge each month on your due date.

Once enrolled, you don’t have to manually pay your bill or remember to log in. Your authorized payment amount is automatically deducted from your card around the bill due date. You can cancel or update your card information at any time through your online account.

Review Payment History in Your Online Account

Finally, be sure to log into your online City of Lubbock Utilities account periodically to review your payment history. This lets you confirm all your payments were received and applied properly with no issues.

You can also set up text or email payment notifications through your online account settings. This sends you alerts when payments are processed so you can stay on top of your account.

In Summary

Living in Lubbock and being a City of Lubbock Utilities customer means you have many options for safely and conveniently paying your bill each month. Key payment methods include:

• Online payments through your secure customer account
• 24/7 automated phone payments using the IVR system
• Mailing a check or money order to the payment center
• In-person payments at the Municipal Annex building
• Setting up auto bill pay through your financial institution
• Using the after hours drop box outside Municipal Annex
• Enrolling in recurring credit/debit card payments
• Checking payment history online to confirm payments

Choose the City of Lubbock Utilities payment options that suit your needs and preferences. Just be sure to pay every bill on time to avoid penalties and disrupted utility services. Managing your account online makes paying fast and easy each month.