Paying your utility bill to the City of Concord is easy and convenient when you use one of their many payment options You can pay online, by phone, by mail or in person for your water, electric, sewer, sanitation and other city services Read this guide to learn the quickest and easiest ways to pay your Concord utility bill.
Overview of Concord Utility Bill Payment Methods
The City of Concord offers multiple ways for customers to pay their utility bills
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Online – Pay through eCare system or Invoice Cloud via credit/debit card or eCheck
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Phone – Call automated payment line and pay via credit/debit card.
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Mail – Send check or money order to payment PO box.
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In Person – Pay at kiosks and drop boxes at City Hall.
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AutoPay – Enroll to have payments automatically deducted from bank account.
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Cash – Pay with cash at City Hall without fees.
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Third Party – Use bill pay services like CheckFree or Doxo to pay.
Step-by-Step Guide to Pay Your Concord Utility Bill
Follow these simple steps to pay your City of Concord utility bill:
Pay Online
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Enter your account number and 4-digit PIN.
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Choose “Make Payment” and pick payment method.
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Enter card or bank account information and submit.
Pay by Phone
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Call the payment line at 704-920-5200.
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Follow voice prompts and have account number ready.
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Enter credit or debit card details when prompted.
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Payment confirmation number will be provided.
Pay by Mail
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Make check or money order payable to City of Concord.
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Write account number on the memo line.
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Mail payment to: City of Concord, PO Box 604220, Charlotte, NC 28260-4220.
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Allow 5-7 days for mail delivery and processing time.
Pay in Person
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Visit the kiosk at City Hall lobby at 35 Cabarrus Ave W.
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Insert cash or use credit/debit card to make payment.
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Drive-up drop box also available on Market St. side.
Enroll in AutoPay
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Log into eCare and click on “Log into Invoice Cloud”.
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Go to My Profile and select AutoPay.
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Enter bank account information and enroll.
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Payments will be automatically deducted going forward.
Avoid Third Party Vendor Fees
Using third party bill pay sites like Doxo often charge service fees and take longer to process. Pay directly via the City’s online eCare system or use the no-fee options like AutoPay from your bank account.
Benefits of Paying Your Concord Utility Bill Online
Paying your City of Concord utilities digitally provides many advantages:
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Secure 24/7 access to make payments.
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Avoid late fees by scheduling recurring payments.
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Paperless billing reduces clutter.
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Payment reminders and confirmation emails.
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Access billing history and account details.
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Easily update billing and payment information.
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Fast, easy and secure transactions.
So take advantage of the convenient online and mobile options offered by the City of Concord to pay your utility bill online easily. You can also use mail, phone or in-person payments if you prefer. Be sure to have your account number handy to quickly access your account and complete the payment.
Final Bill / Transfer Service
Request a final bill or transfer your service to a new customer using our new online web portal (see above for more information). Final meter readings can be done on Thursday free of charge. Other days will be subject to a $54.50 service fee.
View our Summary of Rates & Fees Brochure for information about rate structures and to determine how your monthly bill is calculated.
Citizen Self Service (CSS)
Set up a Citizen Self Service (CSS) account to manage your water and sewer utility account and pay your bill online. In CSS, you can view an account summary, bill history, consumption history, account transactions, modify your enrollment in eBilling (electronic billing with the option to go paperless), request a change of address, and pay your bill online. A nominal convenience fee will apply to online bill payments.
View a bill sample to learn how to read your bill.
Account numbers include the first six digits of your account number, plus a unique customer number. Your account number is associated with the service address for your water/sewer account, while the customer number is assigned to the customer. The customer number will stay with you if you change properties within Concord, while the account number will remain with the property. This upgrade allows for enhanced account security while enabling customers to group multiple accounts for easier access and efficient maintenance.
This application form is used to change service information or to transfer billing information from one owner to the next when the property is sold. A tenant customer requesting that the utility bill for the leased property be put in the tenant’s name must have the landlord sign as well, or the form will be returned. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property. If the Application for Service has not been received, General Services will use the property owner’s name and address obtained from the Real Estate Assessment Department of the City of Concord to bill for municipal utility charges.
Utility Bill Pay Options
FAQ
How much are utilities in Concord, NC?
Can you pay Akron utilities online?
How do I pay my electric bill in North Carolina?
How do I pay my water bill in Concord NH?
Bring in your bill payment to Concord General Services at 311 North State Street or to City Hall at 41 Green Street. Pay water and sewer utility bills over the phone by calling 1-888-312-1873. Payments can be made by credit or debit card. A nominal convenience fee will apply. Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.
Where do I send utility payments to Concord MA?
When searching under Town of Concord within your bank’s Internet banking setup, you may find a listing for “Concord Municipal Utilities” which is strictly for utility payments. Concord Municipal Utilities (Electric, Water, Sewer or Broadband) payments should be sent to the following address: Town of Concord, PO Box 590, Concord MA 01742.
How do I send a payment to the town of Concord?
Payments are not sent to the same mailing address or processed in the same manner. For payment of your Personal Property taxes, you will need to set up the Town of Concord under Other Company selection. Town of Concord (real estate, motor vehicle excise, etc.) payments should be sent to: Town of Concord, PO Box 535, Concord MA 01742.
How do I report a problem in Concord?
The City of Concord has partnered with SeeClickFix to launch a new reporting system. Use our online web portal to report a concern (water concerns, request a final bill / transfer service, pothole, missed trash collection, illegal dumping, graffiti, damaged street sign, parking concern, snow plowing, and more).
What happens if I don’t pay my utility bill?
This may result in late fees added to your utility bill or disconnection of your electric or water service due to nonpayment. To sign up for eBilling enter your account number and PIN below. If you have not signed up previously please select “Sign up now”. You will need a copy of your billing statement.