How to Pay Your PGW Bill Online: A Step-by-Step Guide

Paying your PGW (Philadelphia Gas Works) bill online is a convenient option for managing your utility payments. This comprehensive guide will walk you through creating an online account, connecting your PGW account, setting up recurring payments, paying one-time bills, and more.

Benefits of Paying Your PGW Bill Online

Paying online offers many advantages over mailing payments or paying in person

• Convenience – Pay anytime, anywhere in just minutes without stamps or trips to an office

• Payment tracking – Easily view payment history and confirm when payments are made

• Automatic payments – Set up recurring payments to ensure your bill is paid on time each month

• Reward points – Earn points for on-time payments through the PGW Rewards program

• Paperless billing – Receive and view bills electronically rather than by mail

• Budgeting – See your current balance and projected monthly bills to plan spending

• Late fee avoidance – Pay by the due date more reliably to avoid $39 late payment fees

With the benefits of speed, tracking, convenience and budgeting, it’s easy to see why paying online is advantageous. Read on to learn how.

Step 1: Create a PGW Online Account

If you don’t already have one, you’ll first need to set up an online account with PGW. Here’s how:

1. Go to PGW’s website and click on “My Account”

2. Select “Create New Account”

3. Enter your PGW account number, email, and create a password

4. Agree to the terms of use

5. Verify your account through the email confirmation PGW sends

Once your account is created, you can start managing payments online. Be sure to record your password in a secure place.

Step 2: Connect Your PGW Account

In order for PGW to know which account you want to pay, you must link your profile to your PGW account information:

1. Log into your newly created PGW online account

2. Click on “Link an Existing Account”

3. Enter your PGW account number and the exact service address on file with PGW

4. Select whether the account is residential or commercial

5. Click “Find My Account”

6. Confirm the account balance and service details are correct

7. Click “Yes, link this account”

Once connected, you can view your balance, payment history, and use the account for online payments. Repeat steps 2-7 to add other PGW accounts as needed.

Step 3: Designate Your Payment Method

PGW needs a way to withdraw funds for your online payments. You can provide credit/debit card details or bank account information.

For credit/debit card payments:

1. Under “My Payment Methods”, choose “Add Credit or Debit Card”

2. Enter your card number, expiration date, and security code

3. Enter your billing address for the card

4. Click “Save”

For bank account payments:

1. Select “Add Bank Account”

2. Provide your checking or savings account number and routing number

3. Double check the account type and confirm ownership of the account

4. Agree to theACH authorization

5. Click “Save”

The system will initially authorize a small transaction to verify the details. Providing your payment information enables fully online bill pay.

Step 4: Schedule One-Time or Recurring Payments

Once your account is connected, you have two options for paying your bill:

One-time payments to pay individual bills as needed

Recurring payments to have payments automatically made each month

Follow the steps below based on your preference:

One-Time Payments

1. On your account dashboard, click “Pay Now”

2. Select the account to pay from if you have multiple

3. Enter the payment amount (or pay the total balance)

4. Choose the payment method you added

5. Select to pay immediately or schedule the payment

6. Review the details and click “Submit Payment”

Recurring Payments

1. Click “AutoPay Program” on the account dashboard

2. Check the account you want to enroll

3. Enter the date to withdraw the monthly payments

4. Choose the payment account on file

5. Click “Enroll” to confirm

The system will now automatically pay the full balance on the set date each billing cycle. You can still log in to view upcoming scheduled payments or make one-time additional payments as needed.

Step 5: Receive Payment Confirmations

Each time you pay your bill online, you’ll receive several payment confirmations:

• On-screen confirmation after submitting a payment

• Email receipt sent after each transaction

• Account history shows paid bills with a “Paid” status

• Bank/card statement will display PGW payments

• PGW billing statement reflects payments made on previous cycle’s balance

Saving these confirmations provides proof of payment if any issues arise.

Helpful Tips for Managing PGW Payments

• Update your payment method right away if your card expires or account details change. Declined payments could result in late fees.

• Closely review billing statements to ensure payments are being applied as expected without discrepancies.

• Contact PGW customer support if a payment doesn’t process to avoid penalties.

• Refer to your account history to answer questions about past payments.

• Cancel AutoPay if you switch accounts to avoid unwanted withdrawals.

• If moving, update your address and account details with PGW promptly to maintain access.

Paying online puts bill management at your fingertips. Follow this guide to start reaping the benefits of easy, efficient PGW online bill payment.