How to Pay Your SAWS Bill by Phone

Living in sunny San Antonio means enjoying the convenience of abundant water resources delivered right to your home by the San Antonio Water System (SAWS) But it also means getting that dreaded water bill in the mail each month Paying your SAWS bill doesn’t have to be a chore if you use the right payment method for your needs. Read on to learn how to easily pay your SAWS water bill over the phone.

Dial 210-704-SAWS To Reach Customer Service

To pay your SAWS bill by phone, simply call 210-704-SAWS (7297). This number will connect you directly to SAWS Customer Service, available from 8am to 5pm Monday through Friday.

Some key reasons you may want to phone in a payment include

• Discussing billing questions with a SAWS agent
• Making a payment arrangement for a past due balance
• Updating your account information
• Troubleshooting payment issues

Calling SAWS Customer Service allows you to speak to a knowledgeable rep who can handle any payment or account needs

What Information You’ll Need To Make a Payment

Before calling to pay your SAWS bill, have these account details ready to speed the process:

• Your 10-digit SAWS account number

• Service address on the account

• Payment amount owed

• Credit/debit card or bank account info

Locate your account number on your latest paper or electronic bill. Having it handy saves time when paying by phone.

Accepted Methods of Payment Over the Phone

When you call to pay your SAWS bill, SAWS agents can process payments from:

• Debit or credit cards (Visa, Mastercard, Discover, American Express)

• Bank accounts

• Previously saved payment methods in your SAWS account

You can securely store payment info like card numbers or bank accounts in your SAWS online account to access for future quick payments.

Speak to a Billing Expert to Resolve Any Issues

Beyond just making a payment, the SAWS Customer Service team can help with:

• Clarifying confusing charges on your bill

• Setting up payment plans for large balances

• Discussing payment assistance if you’re facing financial hardship

• Disputing a charge you believe is inaccurate

The knowledgeable billing reps have the expertise to answer your questions and help resolve any payment issues over the phone. No need to make a trip to the SAWS office!

Set Up Recurring Payments for Convenience

Tired of having to manually pay your SAWS bill each month? You can arrange for automatic recurring payments directly with a SAWS agent over the phone.

Options for automated payments include:

• Monthly autopay on a set date

• Paying your average monthly balance each period

• Paying the total new charges on each bill

Once set up, recurring payments happen on autopilot so you never miss a bill again. One less hassle each month!

Get Text/Email Alerts to Avoid Late Fees

In addition to autopay, you can receive convenient bill reminders directly from SAWS via:

• Text message alerts

• Email reminders

• Push notifications in the SAWS mobile app

These alerts let you know when your bill is ready and your due date is approaching. Say goodbye to late fees!

Speak with a Real Person for Personalized Service

Many people find phone payments more satisfying than automated online payments. Calling SAWS Customer Service allows you to:

• Get answers to billing questions

• Have payment issues resolved quickly

• Set up custom payment arrangements

• Feel more informed about your water account

Speaking to a knowledgeable rep gives your payment experience a human touch you just can’t get from digital payments.

Convenient Payment Locations If You Prefer In-Person

If you really don’t like handling financial tasks over the phone, SAWS does offer convenient walk-in payment locations including:

• The SAWS headquarters at 2800 US Hwy 281 N

• Self-serve kiosks at select H-E-B stores

• The SAWS business office at 7030 Bandera Rd

Visit saws.org for a full list of payment locations in San Antonio where you can pay your bill in person with cash, check or money order.

Manage All Aspects of Your Account by Phone

Beyond just making payments, you can use SAWS Customer Service to:

• Start or stop service when moving

• Check your current account balance

• Discuss payment plan options

• Update contact information

• Resolve service issues

The 210-704-SAWS number is your one-stop-shop for all account management needs – no website login required.

So don’t dread handling your SAWS bill each month. Simply pick up the phone and dial 210-704-SAWS to pay your bill or discuss your account. With friendly, knowledgeable reps ready to help, paying your water bill over the phone is a breeze.