Paying bills is a chore we all have to do each month. But the City of Palm Coast offers convenient online and mobile options for paying your utility bill fast and easily. Read on to learn about the available payment methods to pay your Palm Coast utility bill for water, sewer, garbage and stormwater service.
About Palm Coast Utility Billing
The City of Palm Coast Utility Division handles water, sewer, garbage collection and stormwater management services for around 90,000 residents.
As a municipal utility, they are owned and operated by the City of Palm Coast government. The utility department is overseen by the City Manager and City Council.
Palm Coast Utility offers several ways for customers to pay their monthly bills:
- Online bill pay
- Mobile app
- Phone payments
- In-person payments
- AutoPay bank withdrawals
- Drop boxes
New customers can choose paperless e-billing to receive bills electronically rather than through the mail
Benefits of Paying Online
Palm Coast Utility’s online payment system allows fast, secure bill payment from your computer or mobile device Key advantages include
- Convenience – Pay anywhere 24/7
- Quick – Post to your account instantly
- Paperless – No checks or stamps needed
- Free reminders – Get email alerts before due date
- Save money – Avoid late pay penalties
- Payment history – View past bills and payments
Online bill pay is the easiest way to pay in Palm Coast.
How to Pay Your Palm Coast Utility Bill Online
Follow these simple steps to pay your Palm Coast utility bill electronically:
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Go to www.palmcoastgov.com/utility and click on “Pay Utility Bill Online.”
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Enter your 10-digit Palm Coast Utility account number without dashes.
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Select whether to pay the total amount due or a custom amount.
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Choose a payment method – credit/debit card or e-check.
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Enter your payment information and billing address.
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Review payment details and submit.
Your online payment will post instantly to your utility account. The whole process takes just a few minutes.
Creating an Online Account
For faster payment, create a secure online account to store your information. Here’s how to signup:
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Go to www.palmcoastgov.com/utility and click “My Account.”
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Select “New Users Register Here” and fill in your account details.
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Create a username and password.
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Accept the terms and conditions.
Once registered, you can log in anytime to pay bills or manage payment methods.
Paying Your Palm Coast Utility Bill by Phone
You can also pay your utility bill conveniently by phone:
- Call the main line at (386) 986-2360 during business hours
- Use the automated pay-by-phone system anytime at (386) 986-2431
- Speak to a customer service rep Monday-Friday 8AM-5PM at (386) 986-2360
Have your account number ready and follow the prompts to make a secure payment by phone.
Paying In-Person
To pay your bill in-person, visit the Palm Coast Utility department office at:
City of Palm Coast Utility
2 Utility Drive
Palm Coast, FL 32137
Office hours are Monday-Friday 8AM-5PM. Bring your printed bill or know your account number. Cash, check, money order and credit/debit cards are accepted for in-person payments.
Other Palm Coast Utility Payment Options
In addition to online, phone and in-person payments, Palm Coast offers these other ways to pay your utility bill:
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AutoPay – Set up recurring automatic bank account withdrawals each month. Enroll online or call.
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Drop Boxes – Place check or money order payments in one of the secure drop boxes around the city.
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Mail – Send check or money order payments to City of Palm Coast, 2 Utility Drive, Palm Coast FL 32137. Allow 5 business days for delivery.
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Budget Billing – Pay a fixed amount each month to even out seasonal peaks and valleys. Call to enroll.
Review all options to choose the most convenient payment method for you.
What Information is Needed to Pay My Bill?
Whether paying online, by phone or in person, have these details handy:
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Palm Coast Utility Account Number – 10-digit number printed on your statement or available in your online account.
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Account Holder Name – The name listed on your utility account.
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Service Address – Physical address where your utility service is active.
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Payment Method – Credit/debit card, bank account, cash or check.
Having this information speeds up the payment process.
Can I Pay Multiple Palm Coast Utility Bills?
If you have more than one utility account with the City of Palm Coast, such as for rental properties, you can consolidate payments:
Online
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When paying online, select “Pay Another Account” after entering your first account number to add more accounts.
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Make one payment for the combined total balance.
Phone/In-Person
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Give the customer service agent all of the account numbers you want to pay.
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Specify dollar amounts for each individual account.
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Make a single payment for the total due.
What if I’m Unable to Pay on Time?
If you are unable to pay your full balance by the due date, call (386) 986-2360 immediately. The utility department may be able to arrange a payment plan or extension to avoid service disruption.
You can also check if you qualify for Palm Coast’s financial assistance programs:
- HAWK – Offers bill payment help for seniors and low income residents.
Learn about available bill help options to avoid penalties for late payment.
Palm Coast Utility Contact Information
For additional questions about your utility account or help with bill payment, contact the City of Palm Coast Utility Department:
Phone: (386) 986-2360
Email: [email protected]
Office Hours: Monday-Friday 8AM-5PM
Address: 2 Utility Drive, Palm Coast FL 32137
The Palm Coast utility billing team can explain your charges, take payments, set up payment plans, start/stop service and more. Paying your utility bill quickly is easy with Palm Coast’s convenient online, phone and in-person options. Choose the payment method that fits your schedule each month.
Have Any Utilities Been Prepaid?
FAQ
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Customers can also choose from many other payment options – by check, over the phone, in person, or through their bank’s “bill-pay” system. “The new Utility Billing System offers some exciting new features that we believe will improve customer service,” said Palm Coast Customer Service Manager Cynthia Schweers.
What is the Palm Coast utility application?
The application gives residents, property managers and businesses a convenient way to submit applications for new service with the Palm Coast Utility Department. New customers can now submit all information through the website, saving time and eliminating the need for visit city offices to establish service.
Does Palm Coast have a utility billing system?
The city has contracted with Paymentus, a full-service payment provider, to handle utility billing for Palm Coast. The new system went live Oct. 7. All customers who previously paid their utility bills through automatic payments online or one-time payments online were notified so they could set up accounts in the new system.
How do I pay my utility bill online?
They have partnered with Paystar to make it easier on their customers to pay your Utility Bill Online. Please click PAY NOW above to start making a payment. If you have any questions about your bill please use the information provided to contact Gold Coast Utility Corp directly.
Does Palm Coast Connect support existing users?
Existing Palm Coast Connect users are already supported. A password reset or confirmation will be required on first login. Once you’re logged in, you can create a dashboard customized to your needs or interests. We have gathered all of your City-related information in one location. New dashboard widgets will be available in future updates.
How do I pay a utility bill for a resident?
Community agencies can submit a request to pay a utility bill for a resident. If the resident is scheduled for disconnection please call the call center at 386-986-2360 to stop any interruption of service. Information about trash services, recycling and yard waste collection.