Paying your water bill to the Gainesville Water Resources Department is easy and convenient through their online payment system. This comprehensive guide will walk you through how to set up an account, understand your water usage and charges, make one-time or recurring payments, view billing history, and get help if needed.
Overview of Gainesville’s Online Bill Pay
The City of Gainesville offers an online portal for water customers to securely manage their account and pay bills. Benefits include:
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Pay by debit/credit card, bank account, or e-Check
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Schedule recurring auto-payments
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Receive paperless billing
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View monthly and historical water usage
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Check previous statements and payment history
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Update account information
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Receive email reminders about upcoming bills
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Available 24/7 with internet access
To get started you’ll need your 12-digit account number from your latest bill. Creating an online profile takes just a few minutes.
How to Set Up Your Online Account
Follow these steps to establish your online account with Gainesville Water Resources:
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Select “Register Now” below the login fields
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Enter your account number, email, phone number, and create a password
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Agree to the terms of use and privacy policy
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Check your email to verify your address
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Log in with your new credentials
Once registered, you can conveniently manage all aspects of your water account anytime.
Understanding Your Water Usage & Charges
When you log in, you can view current and past water bills showing your detailed usage and charges for each billing cycle.
Key details shown on your bill:
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Meter reading dates
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Total gallons used
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Water service base fee
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Volumetric water rates
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Wastewater service charges
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Applicable taxes and fees
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Billing period total due
Monitoring your usage monthly can help detect leaks or changes in water consumption. The rates for water and sewer service are fixed by the city’s published rate schedules.
Making One-Time or Recurring Payments
The online portal offers great flexibility in how you pay your water bill:
One-Time Payments
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Select “Make Payment” and enter payment details
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Use a bank account, credit/debit card, or e-Check
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A convenience fee applies to card payments
Recurring Payments
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Set up autopay by selecting a payment method and frequency (monthly on due date recommended)
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Your bill will be paid automatically each billing cycle
Payment History
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View your last 12 months of billing and payment history
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Confirm payments were received on time
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Print or download PDFs of old statements
Account Management and Update Features
Within your online account, you can also:
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Update your contact information, email, and phone number
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Change your password or security questions
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Set up paperless billing to go green
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Submit meter readings if requested
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Sign up for bill reminders and alerts
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View any service orders or work requests
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Check previous customer service interactions
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Send messages to the water department
Get Assistance from Gainesville Water Resources
If you need help with the online payment system or have questions about your water account, Gainesville’s water department offers the following customer service options:
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Call 770-535-6878 during business hours
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Email [email protected]
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Visit the office at 757 Queen City Pkwy SW
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Submit an online service request or inquiry
Knowledgeable staff can explain your water usage, charges, and assist with billing or payment issues.
Paying your City of Gainesville water bill online is the most convenient way to view usage, receive and pay your bills, set up recurring payments, go paperless, and manage your account 24/7. The self-service portal puts you in control and improves transparency into your household’s water consumption. With just a few clicks, online bill pay with Gainesville Water Resources helps simplify water account management.
A message from the director
Its our goal at the Gainesville Department of Water Resources (DWR) to provide customers with an outstanding level of service and to ensure that Gainesville and Hall County residents have a continuous supply of the highest-quality water and sanitary sewer service available. We consistently strive to meet the demands of our increasingly growing population while maintaining customer service and keeping our rates as low as possible.
DWR is the winner of many state and national awards for quality and operations. We take pride in these achievements and look forward to continued excellence through dedication, education and preservation of our most precious resource – water. Our knowledgeable staff is here to help you. Please let us know if we can be of assistance.
Water & Sewer Rates
To update your contact information, click here
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Linda MacGregor
Director Contact Linda MacGregor
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Water Resources
Contact Water Resources Physical Address 757 Queen City Parkway Gainesville, GA 30501 757 Queen City Parkway Gainesville GA 30501 Directions Mailing Address P.O. Box 2496 Gainesville, GA 30503 Customer Service: 770-535-6878Fax: 770-538-2414Hours: 8:00 a.m. to 5:00 p.m. Drive-thru, walk up window and lobby.Emergencies (Nights, Weekend, Holidays): 770-535-6877Call Before You Dig: 1-800-282-7411Directors Office Phone: 770-538-2400Fax: 770-535-5634 Directory
Jackson Water and Sewer workers linked to helping customers cheat water bills
How do I contact Gainesville Department of water resources?
Have Questions? If you have questions about your water or sewer bill, Gainesville Department of Water Resources customer service representatives can be reached at 770-535-6878 from 8 a.m.- 5 p.m. Monday-Friday. Payments are due within 20 days of the bill date.
Does Gainesville have a water bill estimator?
The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers. For assistance, please contact Customer Service.
How much does it cost to get water service in Gainesville?
Citizens wanting service for their business must obtain a certificate of occupancy from the permit office before obtaining water service. The account initiation fee of $53.97 is required plus a deposit based on the meter size located at the site. We require one day’s notice for connection of water service. The City of Gainesville is going green!
How much does it cost to open a Gainesville water account?
The account initiation fee of $53.97 is required plus a deposit based on the meter size located at the site. We require one day’s notice for connection of water service. The City of Gainesville is going green! You may now sign up with Customer Service to have your monthly utility statement emailed to you, thus avoiding any delays.
How do I create a Gainesville water account?
If you already have an account, you just need to login to the City of Gainesville Water site. City of Gainesville Water accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the City of Gainesville Water website.
How do I Stop my Water service in Gainesville City?
When you move out of a home in Gainesville City, you’ll need to stop your water service with the City of Gainesville Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.