Paying your utility bill on time each month is an essential responsibility as a City of St. Petersburg utility customer. This comprehensive guide covers everything you need to know about managing payment for your St. Petersburg water sewer trash, and stormwater services.
Overview of St. Petersburg Utility Services
The City of St Petersburg provides the following utility services to residents and businesses
- Water – Clean drinking water and irrigation water
- Sewer – Wastewater collection and treatment
- Trash & Recycling – Curbside collection services
- Stormwater – Drainage system management
As a municipal utility, revenues from these services go directly back into maintaining and improving St. Petersburg’s water, sewer, and stormwater infrastructure.
By paying your utility bill regularly and on time, you support the continuous delivery of these essential services. Read on for tips and instructions on how to pay your St. Pete utility bill.
Payment Options for St. Petersburg Utilities
The City of St. Petersburg offers various payment options to provide flexibility and convenience for utility customers:
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Online – Pay online 24/7 using the Click2Gov online portal.
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Phone – Call 727-893-7341 to use the automated payment system.
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Mail – Send check or money order payments to P.O. Box 33034, St. Petersburg, FL 33733.
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Drop Box – Place check/money order payments in the drop box at the utility office.
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In Person – Pay in person at the utility office at 1 4th St N, St. Petersburg, FL 33701.
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Kiosk – Use the walk-up payment kiosk outside the utility office.
Payment Methods Accepted
You can pay your St. Petersburg utility bill using these accepted payment methods:
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Credit/Debit Card – Visa, Mastercard, American Express, Discover
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eCheck – Electronic check payments from bank account
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Cash – For in-person payments only
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Money Order – For mailed or in-person payments
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Check – Mailed or in-person payments
Digital wallets like Apple Pay, Google Pay, Venmo, and PayPal are also accepted.
Tips for Paying Your Utility Bill
Follow these tips and recommendations for paying your St. Pete utility bill smoothly:
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Pay your bill by the due date shown on your statement to avoid late fees.
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Pay the full amount due to keep your account in good standing. Partial payments still incur late fees.
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Sign up for email/text alerts to get reminders about due dates and account notices.
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Enroll in auto-pay to have payments automatically deducted each month.
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For mailed payments, allow 7 business days for delivery and processing by the due date.
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Contact the utility office immediately if you anticipate any difficulty with on-time payment.
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Payment kiosks and online payments via Click2Gov are available 24/7 for convenience.
Click2Gov Online Account Management
The Click2Gov online portal offers a convenient way to manage your utility account and bill payments. With a Click2Gov account, you can:
- View and receive bills online
- Make one-time payments
- Set up recurring auto-pay
- Review payment history
- Access account details
- And more!
Registering for an account is easy and provides 24/7 access to utility account tools.
Payment Arrangements and Assistance
If you are experiencing financial hardship, the City of St. Petersburg offers options to avoid service disruption:
- Payment arrangements to spread balances over multiple months
- Utility billing review for disputed bills
- Temporary utility assistance through United Way’s Utility Assistance Program
Contact the utility office immediately to discuss payment assistance options. Service disconnections can be avoided with active payment arrangements.
Avoid Late Fees and Disconnection
Pay your utility bill on time and in full every month to maintain uninterrupted service. Helpful tips:
- Mark due dates on your calendar and budget for the amount due
- Enroll in auto-pay or email/text reminders to prevent forgotten due dates
- If late, call right away to set up a payment arrangement
- Partial payments will still incur late fees; pay the full amount due
- Disconnections occur after multiple late payments unless arrangements are made
Meeting utility payment obligations keeps your account in good standing and ensures continuous provision of your essential water, sewer, trash, and stormwater services.
Special Billing Situations and Adjustments
The City of St. Petersburg offers utility billing adjustments in certain situations:
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Leak adjustments – Credits for qualifying water leaks. Limited to 2 per year.
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Pool fill adjustments – One adjustment per year for new or repaired pools.
Submit documentation and a completed adjustment request form to apply. Adjustments are credited on a future statement if approved.
Moving and Final Bills
Contact the utility office at least 3 days before your move date to schedule a final meter reading. Provide your forwarding address for your final bill.
To start new service at your next residence and avoid account deposits, you must have a good payment history with no past due bills.
Avoid Utility Service Scams
Be wary of scammers impersonating utility companies demanding immediate payment. St. Petersburg utilities will never call demanding prepaid debit cards or wire transfers. Verify the caller’s identity if you receive suspicious calls.
Paying your St. Petersburg utility bill fully and on time is easy with multiple payment options and online account management through Click2Gov. Avoid late fees and maintain uninterrupted service by enrolling in auto-pay, paying online, monitoring due dates, and seeking assistance if needed. This guide provides the key steps and tips for responsibly managing your City of St. Petersburg utility account.
How to Make a Payment
- PAY BY MAIL: Mail in payment using the return envelope provided with the utility bill
- PAY ONLINE: Pay online (credit, debit or eCheck)
- AUTO PAY: Enroll in automatic payments by completing the Utility Bill Automatic Payment Enrollment Form
- Once enrolled, the utility bill will be automatically paid from the linked checking or savings account on the due date. A regular monthly statement will still be delivered for review, and the billing amount will be deducted from the bank account balance. This service is only available through U.S. Banks. Continue to pay your bill regularly until you receive your first statement that indicates your enrollment in automatic payments.
- PAY VIA PHONE: Pay via phone using the Interactive Voice Response system (IVR) at 727-893-7341
- PAY IN PERSON: Pay in person at the main office or remote satellite location, 8 a.m. to 5 p.m. Only checks or money orders are accepted in the drop box; no cash or overdue payments.
- Main Office — One 4th St. N.
- Satellite Office at Enoch Davis Center — 1111 18th Ave. S.
Late Fees & Billing Information
The City of St. Petersburg has temporarily waived late fees and notice fees for utility accounts, as well as water meter lock-offs due to non-payment in response to the widespread impact of Hurricane Helene and Milton. This is in effect until December 31, 2024. Learn more about this emergency waiver here.
Utility bill payments are considered late approximately 20 days after billing. A reminder notice is sent to the customer’s mailing address if payment is not received by the due date. Customers are provided with a return envelope to mail in their monthly utility bill payment. The top portion of the monthly bill has the payment mailing address pre-printed on the reverse side, which will appear through the window of the return envelope. If the return envelope is not available, mail payments to P.O. Box 33034, St. Petersburg, FL 33733
Note: A $2.00 convenience fee will be charged for all credit card and debit card transactions made online or by phone. Electronic Checks (eChecks) are accepted at no additional cost.
Residents that are having trouble paying their utility bill can call the Utility Customer Service Call Center at 727-893-7341 to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. to 5 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees.
Here’s why St. Pete utility bills will increase in October
Can you pay a utility bill in St Petersburg?
Only checks or money orders are accepted in the drop box; no cash or overdue payments. The City of St. Petersburg has temporarily waived late fees and notice fees for utility accounts, as well as water meter lock-offs due to non-payment in response to the widespread impact of Hurricane Helene and Milton. This is in effect until December 31, 2024.
When are utility bills due in St Petersburg?
Utility bills in St Petersburg are due 20 days after they are issued. If payment is not received on time, a late fee of $5 or 1.5% of the balance (whichever is greater) will be applied. The city’s utility department will also begin the collections process, which involves additional fees.
Does St Petersburg have a late fee waiver?
The City of St. Petersburg has temporarily waived late fees and notice fees for utility accounts, as well as water meter lock-offs due to non-payment in response to the widespread impact of Hurricane Helene and Milton. This is in effect until December 31, 2024. Learn more about this emergency waiver here .
What services does St Petersburg offer?
The city of St Petersburg provides residents with a few key utility services, including: These services are managed by the city’s Utility Accounts Division. On a monthly basis, residents receive a utility bill outlining the charges for that period. The total depends on factors like your water consumption and the base service fees.
How can I reduce my utility costs in St Petersburg?
Using less water around your home is one of the best ways to reduce your utility costs in St Petersburg. Simple habits like turning off the faucet while brushing your teeth, taking shorter showers, watering your lawn efficiently, and promptly fixing leaks can lead to significant savings.
How do I pay my utility bill in Pinellas County?
Pinellas County Utilities offers a variety of options to pay your utility bill. One of the easiest ways is to pay your bill online using the button below. Electronic check payments submitted after 5 p.m. will post on your utilities account within two business days.