Paying your utility bill to the City of Chino just got a whole lot easier thanks to their online bill pay system. As a resident of Chino, being able to view and pay your bill online provides convenience and saves time. In this article, we’ll walk through everything you need to know about paying your City of Chino utility bill online.
What Bills Can I Pay Online?
The City of Chino’s online bill pay system allows you to pay your water, sewer, and storm drain utility bills. You can also pay for trash collection, recycling services, and business licenses through the online system.
So if you receive any of the following bills from the City of Chino, you can view and pay them online:
- Water bill
- Sewer bill
- Storm drain bill
- Trash collection bill
- Recycling services bill
- Business license bill
This covers most of the common utilities and services the City of Chino provides.
How to Enroll in Online Bill Pay
To start paying your bills online, you first need to enroll in the City of Chino’s online bill pay system called e-BillPay. Here are the steps to enroll:
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Go to the e-BillPay website at https://www.onlinebiller.com/chino_city/.
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Click on “Enroll Now” under the Existing Customer Login section
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Enter your City of Chino account number and the last name on the account.
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Read and accept the terms and conditions.
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Create a username and password.
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Provide your email address and choose whether to receive paper bills.
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Enter your payment information such as credit card or bank account details.
Once enrolled, you can start viewing and paying your City of Chino bills online immediately. The enrollment process only takes a few minutes.
Benefits of Paying Online
Paying your City of Chino bills online has many great benefits, including
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Convenience – Pay 24/7 without having to go to City Hall
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Payment reminders – Get email notifications when a new bill is ready.
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Paperless billing – Go green by turning off paper bills.
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One login – View multiple accounts with one username and password.
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Payment options – Pay by credit card, debit card, or bank account.
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Auto-pay – Set up recurring automatic payments.
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Account management – Update your account information anytime.
Paying online saves time, paper, and trips to City Hall. It’s the most convenient way to pay your Chino utility bills.
How to Pay Your Bill Online
Once enrolled in e-BillPay, here are simple steps for paying your bill online:
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Login at https://www.onlinebiller.com/chino_city/ using your username and password.
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Locate the account you want to pay from your dashboard.
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Review the balance and due date.
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Select “Pay Now” and enter the payment amount.
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Choose your payment method such as credit card or bank account.
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Review the payment details and submit.
The payment will be processed instantly. You’ll receive a confirmation email with details of the transaction. Paying online is quick, easy, and secure.
One-Time Payments Without Enrollment
If you don’t want to enroll in e-BillPay, you can still make one-time payments on the City of Chino website without an account. Just follow these steps:
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Select “One Time Payment”.
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Enter your account number and last name.
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Choose a payment method and enter details.
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Review and submit the payment.
While enrollment is required for recurring payments, the one-time payment option is great for occasional bills.
Payment Assistance Options
If you’re having trouble paying your City of Chino utility bill, there are some payment assistance options available:
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Payment arrangements – Contact the utility department to set up a payment plan.
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Billing review – Request a review of your bill for potential adjustments.
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Leak adjustment – Get a credit if you had an undetected water leak.
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CARE discount – Apply for a 30-50% discount if you qualify.
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LIRA account – Payment matching for low-income customers.
Don’t hesitate to reach out to the City of Chino utility department if you need help with your bill. They have programs and options available.
Avoid Service Disruption
It’s important to pay your City of Chino utility bills on time to avoid disruption of service. If your payment is late, you may receive notices and fees.
After multiple late payments, the City of Chino may shut off your utilities. Make sure to pay on time, enroll in auto-pay, or request an extension if needed. Don’t let your utilities get shut off due to late payments.
Paying your City of Chino utility and service bills online using e-BillPay provides a convenient and hassle-free experience. All it takes is a few minutes to enroll, and then you can easily view balances, receive reminders, and make online payments 24/7.
Online bill pay saves time and money while ensuring your utilities keep running smoothly. So sign up for e-BillPay today if you live or own a business in the City of Chino.
Holiday Closure: December 24, 2024 – January 1, 2025
*Please note that in observance of the holidays, City Hall will be closed between December 24, 2024, and January 1, 2025, reopening on January 2, 2025. Due to the holidays, trash collection will be delayed by one day for all residents for the weeks of December 25th and January 1st.
During the holiday closure, you may still make your payment online, over the phone using our automated service, or using our City Hall payment drop box.
Online Bill Pay is available for utility account holders. All other utility services are available at City Hall Monday through Friday from 7:30 am to 5:30 pm.
Utility customer service is also available via phone at 909-334-3264 during regular work hours.
If you have a utility emergency after regular work hours with your water or sewer service, call the Chino Police Dispatch Center at 909-628-1234 to have City personnel respond.
City of Chino Utilities
The City of Chinos Utility Billing Services Division collects funds to support the operations of the Citys water, sewer, and storm drain systems, along with collecting funds for:
- Contracted sewage treatment
- Refuse collection
- Recycling
- Business licenses
Chino New Website Video Tutorial
What does Chino’s utility billing services division do?
The City of Chino’s Utility Billing Services Division collects funds to support the operations of the City’s water, sewer, and storm drain systems, along with collecting funds for: *Please note that in observance of the holidays, City Hall will be closed between December 24, 2024, and January 1, 2025, reopening on January 2, 2025.
What is city of Chino online Quickpay?
City of Chino Online QuickPay enables you to: View your most recent account balance. Conveniently make a payment with no enrollment or signup required. Use Credit/Debit cards to make payments. Please enter your City of Chino account number and service address as they appear on your bill to proceed with your payment.
How do I contact Chino utility customer service?
Utility customer service is also available via phone at 909-334-3264 during regular work hours. If you have a utility emergency after regular work hours with your water or sewer service, call the Chino Police Dispatch Center at 909-628-1234 to have City personnel respond.
What can I do with a Chino account?
Manage notification subscriptions, save form progress and more. Pay bills and fees online to the City of Chino.
What if I have a utility emergency in Chino?
If you have a utility emergency after regular work hours with your water or sewer service, call the Chino Police Dispatch Center at 909-628-1234 to have City personnel respond. As of February 1, 2023, through February 1, 2024, The City of Chino discontinued water service to 1,150 customers for nonpayment.
How do I pay a bill at City Hall?
Use the drop slot payment box located on the building wall next to the east entrance to City Hall, or the drop payment box located in the lobby of City Hall. 1.