A Complete Guide to Paying Your Cocoa Utilities Bill Online and In-Person

Living in the city of Cocoa? Read this guide for a full overview of the different ways to pay your Cocoa utilities bill conveniently online, by phone, and in-person.

Overview of Cocoa Utility Payment Options

Cocoa offers flexible utility bill payment options including:

• Online through the payment portal
• By phone 24/7 using the IVR system
• Automatic bank draft
• Payment kiosk and dropbox
• Mail
• In-person at City Hall

Many methods accept credit/debit cards, cash and checks. Review the details for each method below.

Paying Your Cocoa Utilities Bill Online

Paying online via the FirstBilling payment portal is the quickest way to pay your Cocoa utilities bill.

How to Pay Your Bill Online

Follow these simple steps to pay online:

1. Go to wwwcocoafl,gov and click on “Online Bill Pay”,

2. This will redirect you to the FirstBilling payment portal.

3. Select “Log In” and enter your account username and password.

4. Choose the account to pay and enter the payment amount.

5. Enter your payment information and submit.

6. Payment will instantly process and post to your account.

Tips for Online Payments

• Check account balance first to avoid surprises.

• Have account number handy to log in quickly.

• Save payment info for faster checkout next time.

• Sign up for paperless billing for email notifications.

Paying online is fast, easy, and prevents late fees!

Paying Your Cocoa Utilities Bill by Phone

The 24/7 automated phone system offers quick phone payments using your debit/credit card.

How to Pay by Phone

To make a payment by phone:

1. Call 321-433-8400.

2. Select option 1 for credit card payments.

3. The IVR system will prompt you to enter account and payment information.

4. Enter your card details to process the payment.

5. The system provides a confirmation number at the end.

Tips for Paying by Phone

• Have account number and card ready before calling.

• Double check card expiration date to avoid declines.

• Note confirmation number as proof of payment.

• Call during bank hours for immediate processing.

The automated phone payments system is available anytime!

Paying by Automatic Bank Draft

Forget late fees by enrolling in monthly automatic bank account or credit card payments.

How to Enroll in Automatic Payments

1. Download the Automatic Debit Agreement form from the city website.

2. Fill out the form with your account and payment details.

3. Attach a voided check and mail to the city address.

4. Your bill will now auto-pay every month on the due date.

Tips for Automatic Payments

• Pick a draft date at least 5 days before your due date.

• Check your account balance regularly before drafts.

• Notify the city if your account changes or you wish to cancel drafts.

Set it and forget it! Auto-pay prevents late payments.

Using the Payment Kiosk and Dropbox

For quick, no-hassle payments, use the outdoor 24/7 payment kiosk or dropbox.

How to Use the Kiosk and Dropbox

Kiosk:

1. Go to the kiosk outside City Hall near the south entrance.

2. Follow the on-screen prompts to enter your account and payment.

3. Insert cash or cards – no checks.

4. Get a printed receipt after payment processes.

Dropbox:

1. Place your payment (no cash) with stub in an envelope.

2. Deposit the envelope in the dropbox outside City Hall.

3. Keep the receipt portion as proof of payment.

4. Allow 2-3 days for processing.

These options offer after-hours and low-contact payments!

Paying Your Cocoa Utilities Bill by Mail

Sending your payment by mail is a standard way to pay your Cocoa utilities bill.

How to Pay by Mail

1. Write your account number on the payment check or money order.

2. Include your payment stub from your bill.

3. Mail to the PO Box 1270 address at least 7 days before your due date.

4. Allow 3-5 business days for delivery and processing.

Tips for Paying by Mail

• Double check account number to prevent misapplied payments.

• Send mail at least 1 week early to avoid late fees.

• Consider certified mail as proof of payment date.

• Standard envelopes and stamps prevent processing delays.

Just drop it in the mailbox and you’re done!

Paying Your Bill In-Person

Make cash, check, or card payments in-person at Cocoa City Hall.

How to Pay at City Hall

1. Go to City Hall at 65 Stone Street during business hours.

2. Have your account number and payment total ready.

3. Make your payment at the front desk with a city representative.

4. Get a printed receipt as proof of payment.

Tips for In-Person Payments

• Visit Monday-Friday 8am-4:30pm for service.

• Allow extra time for parking and potential lines.

• Bring exact cash amounts for smoother transactions.

• Use cards to avoid only accepting cash/check payments.

In-person payment ensures same day processing if needed.

Avoid Late Fees and Service Disruptions

To prevent extra fees and outages:

• Pay early – Send payments 1 week before your due date.

• Check your balance – Log in regularly to your account to check usage.

• Update contact info – Keep phone and email current for reminders.

• Enroll in autopay – Set up monthly automatic payments from your bank.

Staying on top of your utility account is key to avoiding penalties!

Contact Customer Service With Questions

If you need help with your Cocoa utility bill, contact customer service:

• Call 321-433-8400

• Email [email protected]

• Visit the Water Customer Service office

They can assist with payment troubleshooting, account questions, service changes, and billing updates.