Paying your utility bill to the City Of Upland can easily be done online through their website. The city provides water, sewer, trash, and other services to residents and businesses in Upland, California. Here is a guide on how to pay your bill online with the City Of Upland.
Create an Online Account
The first step is to create an online account on the City Of Upland’s website This allows you to securely access your account, view billing history, make payments, and more
To create an account:
- Go to https://www.uplandca.gov/pay-online
- Click on “New Users”
- Enter your account number and other details to verify your identity
- Create a username and password
- Agree to the terms of use
Once your account is created, you can start managing your City Of Upland utilities online.
View Your Bill
When you log in to your City Of Upland account, you’ll be able to view PDF copies of your current and past bills. This lets you see exactly how much you owe and when it is due.
Your bill will show charges for services like
- Water usage
- Sewer
- Trash collection
- Stormwater
- Other fees
Reviewing your bill online is useful to understand what you’re being charged for each month.
Make a Payment
The most important part of your online account is being able to pay your bill. The City Of Upland offers several payment options:
Credit/Debit Card
You can pay by Visa, Mastercard, American Express or Discover credit and debit cards. There is a third-party processing fee of $3.95 for card payments.
eCheck
eCheck allows you to pay directly from your checking or savings account without fees. You’ll need to enter your account number and routing number.
AutoPay
You can set up recurring automatic payments from a credit card or bank account. Your bill will be paid on its due date each month.
In Person
You can pay with cash, check or money order at the utility billing office at City Hall. This is located at 460 N Euclid Ave in Upland.
No matter which option you choose, your account will be credited immediately when you make an online payment.
View Payment History
Your City Of Upland account keeps detailed records of your payment history going back 24 months. You can see:
- Payment date and amount
- Payment method (card, eCheck, etc)
- Account balance after payment
- Past due amounts, if any
This payment history is useful for budgeting, tracking expenses, and resolving any discrepancies. You can also print or download statements for record keeping.
Receive Email Receipts
To help you stay organized, you can opt in to receive an email receipt each time you make an online payment to City Of Upland. The receipt will include:
- Payment amount and date
- Account number
- Confirmation number
- Payment method
Set up email receipts under your account settings for a convenient record of your payments.
Avoid Late Fees
When you manage your City Of Upland account online, you can ensure your bill gets paid on time every month. This helps you avoid late payment penalties.
Your bill is due by the 1st of each month. If not paid by the 17th, a 10% late fee is assessed. Paying online well before the due date protects you from these unnecessary late fees.
The online system is available 24/7 so you can pay at your convenience, even on weekends or holidays. You don’t have to worry about delayed mail delivery or trying to reach the utility billing office during business hours.
Notify for High Usage
Excessively high water usage is often a sign of leaks. To stay on top of your consumption, you can set up notifications through your online account.
When your usage exceeds a threshold you define, you’ll get an email alert. This allows you to promptly investigate and address any plumbing leaks or other issues. Catching high usage early keeps your water bill lower.
Go Paperless
Logging in online also allows you to opt out of mailed paper bills and only get billing statements electronically. This saves resources and clutter.
Under account settings, you can enroll in paperless billing. You’ll get an email when your new bill is ready to view and pay online.
Going paperless means no more misplacing bills or having delays receiving them by mail. Your billing and payment is right at your fingertips.
Update Account Information
Keeping your account details up to date is important for proper utility service and billing. Through your online account, you can conveniently change information like:
- Mailing address
- Phone number
- Password
- Payment methods
You can also update the name on your account if you purchased the property from the previous owner.
Having correct account info ensures you get timely communications and avoids issues applying payments. Take a moment to verify your details are current.
Move In/Out
If you’re establishing new service at a property or discontinuing service, you can easily handle this online.
To start service at a new address, submit a “Start Service” request. Allow 2 business days for activation.
When moving out, submit a “Stop Service” request. Be sure to schedule it at least 2 days before your move date.
The start/stop forms are quick and initiate a smooth transition of service for your accounts.
Access Customer Support
Even with the convenience of the online portal, you may occasionally have questions for the City Of Upland’s customer service team.
Contact them at:
Phone: (909) 931-4150
Email: Submit requests via online form
Office Hours: Monday – Thursday 7:30am – 5:30pm. Closed on Fridays.
The billing office staff can help with account issues, payments, service changes, and any other utilities questions.
Paying your bills online is the best way to manage your City Of Upland utility services. With an online account, you can easily view and pay your bill, avoid late fees, monitor usage, update details, and get support when needed. Use the tips in this guide to take control of your account today. Convenient online access makes paying your City Of Upland bill quick and easy.
For Owners & Tenants
Upland Municipal Code Section 13.12.080(C): Should charges for utility services become delinquent, the legal owner of the property will be notified, and it shall be the final responsibility of the property owner to remedy the delinquency unless otherwise prohibited by applicable law. If charges remain delinquent for 60 days, such charges shall constitute a lien against the lot or parcel of land within the City or outside the limits of the City, against which the charge was imposed and for which services were rendered. This lien will be placed upon the service address pursuant to UMC 13.34 and collected by addition to the county tax roll.
Water & Sewer Service
Start New Service
To start utility service in the City of Upland, please visit the Utility Billing Office inside City Hall located at: 460 N. Euclid Avenue Upland, CA 91786.
To Establish a New Account, the Following is Required:
- Service Address (property address and unit number if applicable)
- Name (first and last)
- Phone Number and Secondary Phone Number (if available)
- Drivers License Number and/or Passport Number
- Social Security Number and/or Federal Tax ID Number
- Proof of Ownership (Final Settlement Statement or Recorded Grant Deed)
- Deposit of $215.00 (or more depending on residence)
Payment and account information must be received before service is established.
All new services or cancellations take one business day to process. Please keep in mind, the City is closed every Friday, weekends and holidays.
The City of Upland accepts the following payment methods: cash, cashier’s check, money order and debit/credit cards (Visa, MasterCard, American Express and Discover).
Southern California Business Report with Bill Velto, City of Upland, Mayor4
How do I start utility service in Upland CA?
Start New Service To start utility service in the City of Upland, please visit the Utility Billing Office inside City Hall located at: 460 N. Euclid Avenue Upland, CA 91786. To Establish a New Account, the Following is Required: Payment and account information must be received before service is established.
How do I pay my bills online in upland?
The City of Upland offers flexibility in how you can pay your bills online: Credit cards – Major credit cards are accepted including Visa, MasterCard, American Express, and Discover. E-checks – Pay directly from your checking account by entering your routing and account numbers.
What services does upland offer?
The City of Upland contracts with Burrtec Waste Industries for all trash and recyclable collection services. Residential service consists of once weekly automated trash (black barrel), recyclables (blue barrel) and landscape waste (green barrel) collection.
Why should I pay my upland bills online?
Paying your Upland bills online provides several benefits: Convenience – Pay anytime, anywhere with no need to mail payments or visit City Hall. Payment tracking – Your payment history is stored in your account for easy reference. Auto-pay – Set and forget utility bills and other recurring payments.
What payment methods does the city of upland accept?
The City of Upland accepts the following payment methods: cash, cashier’s check, money order and debit/credit cards (Visa, MasterCard, American Express and Discover).
How do I set up water service in upland?
When you move to a new home in Upland, you’ll most likely already have running water, but you’ll still need to set up water service with the City Of Upland Water. Luckily, Upland has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.