Paying your water bill in Port St Lucie is easy and convenient with the multiple payment options available In this comprehensive guide, we will walk you through the different ways you can pay your Port St. Lucie utility bill, provide tips for managing your account online, and answer frequently asked questions.
Online Payment
The fastest and most convenient way to pay your Port St. Lucie water bill is online. To pay online:
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Go to the City of Port St. Lucie website.
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Click on “Pay Bill” in the top menu bar.
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Enter your account number and the amount you wish to pay
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Select whether you want to pay by credit/debit card or e-check.
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Enter your payment information and submit.
Paying online allows you to securely pay your bill 24/7. You will receive an email confirmation once your payment is processed. Credit and debit card payments incur a service fee, while e-check payments do not.
Pay By Phone
You can also pay your Port St. Lucie water bill easily over the phone by calling 772-873-6400. This automated payment system is available 24 hours a day, 7 days a week. You will need to enter your account number and credit/debit card information. Phone payments also incur a service fee.
Pay By Mail
If you prefer, you can mail in a payment to:
City of Port St. Lucie
PO Box 8987
Port St. Lucie, FL 34985
Be sure to allow 3-5 business days for your mailed payment to be received and processed. Include your billing stub or write your account number on the check or money order.
Pay in Person
There are two convenient drop boxes located outside City Hall at 121 SW Port St. Lucie Blvd where you can drop off bill payments by check or money order:
- Curbside drive-up access in the City Hall Complex driveway
- Walk-up drop box on east side of City Hall building
Payments made before 4pm will be processed same-day. Payments made after 4pm will be processed the following business day.
Manage Your Account Online
The City of Port St. Lucie provides an online customer portal where you can easily manage your utility account. After signing up, you can:
- View your account balance and payment history
- Make one-time payments
- Set up recurring auto-pay
- Update your contact information
- View past bills and water usage
- Receive notifications for leaks, high usage, or other account alerts
To sign up, you will need your account number and an email address. Go to the City of Port St. Lucie website, click on “Pay Bill”, and follow the instructions to create an online profile.
Payment Extensions
If you need some extra time to pay your bill, you can request a payment extension by phone or through your online account. Payment extensions allow you 14 extra days to pay your bill without incurring late fees. Extensions can be granted once per calendar year.
Assistance Programs
The City offers financial assistance programs to customers who need help paying their utility bills, including:
- Payment arrangements to break up balance into installments
- Hardship extensions for customers facing financial difficulties
- Low-income payment assistance
Contact the Utility Billing department for details on qualification and how to apply.
Sewer Alarm Going Off?
If the sewer alarm at your home or neighbor’s house is beeping or flashing, it likely indicates an issue with the grinder pump. Call 772-873-6400 immediately anytime a sewer alarm is activated so that utility crews can be dispatched to investigate and fix the problem. Leaving a sewer alarm unchecked can lead to backups and overflows.
Frequently Asked Questions
Here are answers to some common questions about paying utility bills in Port St. Lucie:
What are the customer service hours?
The Utility Billing department is available Mon-Fri 8am-5pm at 772-873-6400.
What forms of payment do you accept?
We accept checks, money orders, and all major credit/debit cards. Cash payments are not accepted.
Is there a service fee for credit card payments?
Yes, credit and debit card payments incur a 2.45% service fee. There is no fee for payments by e-check.
When is my bill due?
Bills are due 21 days after mailing. The due date is printed on your bill.
What are the late fees?
Bills not paid by the due date incur a late fee of $7.50 plus 1.5% interest.
How can I go paperless?
Sign up for e-billing through your online account portal to receive bills electronically and eliminate paper bills.
Can I pay my neighbor’s water bill?
Unfortunately third party payments are not allowed. The bill must be paid by the account holder.
