How to Pay Your City of Columbus Utility Bill

Paying your monthly utility bill to the City of Columbus is an important responsibility for residents and businesses. The city provides essential services like power, water, sewer and more. Customers must pay their utility bills by the due date each month to avoid late fees or service disruptions. The city offers various convenient payment options to make it easy. This article explains the different methods for paying your City of Columbus utility bill.

Overview of Columbus City Utilities

The City of Columbus Department of Public Utilities provides the key services that support homes and businesses

• Electricity
• Drinking water
• Wastewater treatment
• Stormwater management

City utility services are funded through monthly billing to Columbus customers based on usage Bills are sent out monthly and must be paid by the due date printed on your statement, Failure to pay on time will result in late payment penalties

Read on to learn about the payment options available for City of Columbus utility bills.

Payment Options from City of Columbus

The City of Columbus offers various ways to pay your monthly utility bill. Choose the method that is most convenient for you:

• Online – Pay through the online portal using e-check or credit/debit card. A transaction fee applies.

• Phone – Call the automated payment line or speak with a representative.

• Mail – Detach payment stub from bill and mail with check or money order.

• In Person – Bring payment to walk-in office or third party retail locations.

• Drop Box – Place payment in drop box at city office.

• Auto Pay – Sign up to have bill paid automatically from bank account.

Paying Your Bill Online

Paying online through the customer portal is the fastest and most convenient way to pay your Columbus utility bill. Follow these steps:

1. Go to the online payment website and click “Sign In/Register”.

2. Enter your account number and name to register.

3. Select the account you wish to pay if you have multiple accounts.

4. Enter payment amount and card or e-check details.

5. Review payment info and click “Process Payment”.

You will receive a confirmation email with your payment details. The payment will immediately apply to your account.

Paying by Phone

You also have the option to pay your Columbus utility bill easily over the phone:

1. Call 614-645-8276 or the automated line at 614-668-8109.

2. Follow prompts and enter your account number.

3. Choose a payment amount and provide payment details.

4. A representative will process and confirm your payment.

Paying by Mail

To pay your Columbus utility bill by mail:

1. Detach payment stub from your bill.

2. Write account number on check or money order.

3. Make payable to City of Columbus.

4. Mail using return envelope at least 5 days before due date.

Double check the mail date to avoid late fees. You will receive a paper receipt on your next billing statement.

Paying In Person

Bring your utility bill payment in person to:

• 111 N Front St, Columbus, OH 43215

• Third party retail locations like Kroger, Walgreens, etc.

Have your account number ready. Accepted payment types are cash, check, debit/credit cards. Retail locations may charge a convenience fee.

Enroll in Auto Pay

Sign up for automatic payment deduction from your bank account each month through the online portal. Auto pay ensures your utility bills are paid on time without any hassle.

Avoid Late Fees and Shutoffs

Pay your Columbus utility bill in full and by the due date to avoid late fees or service disruptions. Contact customer service immediately if you expect payment issues. They can discuss payment plan options and financial assistance programs if you qualify.

Responsible utility bill payment is crucial for Columbus residents and businesses. Take advantage of the flexible payment methods to pay your bill on time each month.