How To Pay Your NYC Environmental Protection Bill

The New York City Department of Environmental Protection (DEP) provides essential water and sewer services to NYC residents and businesses. Paying your DEP bill on time is important to avoid any service interruptions. DEP offers various payment options to fit every customer’s needs.

Understand Your DEP Bill

Your DEP bill summarizes your water and sewer usage and fees for the billing period, Key sections include

• Account information – Your account number meter number billing date, due date, amount due.

• Meter readings – Shows your meter readings at start and end of billing cycle. Usage is calculated from the difference.

• Water rates – Breaks down the water rates and fees like the water rate sewer rate sales tax, etc.

• Usage graph – Visual graph of your monthly usage history for comparison.

• Messages – Important updates like rate changes from DEP.

Review your bill regularly to understand the charges and monitor your usage patterns. This helps with budgeting for your payments.

Pay Online

The fastest way to pay your DEP bill is through the online My DEP Account portal. To pay online:

• Register for a My DEP account at www.nyc.gov/dep

• Log in and select Pay Bill to enter your payment info.

• Pay via debit card, credit card or electronic check.

Online payment lets you securely pay your bill 24/7 in just a few clicks either on your computer or mobile device.

Enroll In AutoPay

For automated hands-free payment, enroll in AutoPay through your My DEP account. This authorizes DEP to automatically withdraw payment from your bank account each billing cycle.

With AutoPay, your bill is paid on time every month without you having to do anything. Just ensure your account has enough funds on the withdrawal date.

Pay By Phone

DEP offers a pay-by-phone option by calling 866-622-8292. Follow the prompts to enter your account number and payment details through the automated system using your phone keypad.

Payments can be made by debit card, credit card or electronic check. Phone payments can be made 24/7 for quick convenience.

Pay In Person

You can pay your DEP bill in person with cash, check or money order at any DEP borough office or NYC Department of Finance business center.

Visit nyc.gov/dep to find a location near you and check payment hours. In-person payment allows you to pay face-to-face and get same day payment processing.

Pay By Mail

To pay by physical check, simply mail your payment to:

NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163

Be sure to include your account number on the check memo. Allow 5-7 business days for mailed payments to process. Retain the cancelled check as your payment receipt.

Review Billing FAQs

DEP offers an extensive Billing FAQs page on their website to answer common questions about water and sewer bills. Topics include:

• How bills are calculated
• Understanding water rates
• Reading your meter
• Disputing charges
• Payment assistance programs

Reading through the FAQs helps you better understand your DEP bill and your responsibilities. Visit nyc.gov/dep for the Billing FAQs page.

Set Up Account Alerts

Through your My DEP account, you can set up email or text alerts to get notified about billing events like when your bill is ready, when payment is due, or when payment is made.

Alerts ensure you never miss an important billing notification. Enable them under Account Settings in your My DEP account portal.

Update Contact Info

If your mailing address, email or phone number changes, update your contact information right away through your My DEP account. This ensures you continue receiving bills and account notifications without disruption.

Accurate contact information also helps avoid issues if DEP needs to reach you. Keep details current under Account Settings.

Check for Leaks

A sudden spike in your DEP bill can signal an undetected water leak on your property. Check your usage graph for inconsistencies.

You can also set up leak alerts through your My DEP account to get notified about potential leaks based on irregular usage patterns. Detecting leaks quickly prevents wasted water and higher bills.

Explore Payment Plans

If you are struggling to pay your DEP bill, call customer service to ask about available payment plan options. DEP offers flexible plans to spread payments out over multiple months.

Payment plans help you get back on track gradually without service interruption. Make sure to enroll before your account becomes delinquent.

Staying current on NYC DEP bills is crucial for ongoing water and sewer service. Use convenient pay online, autopay, phone, mail or in-person options to pay your bill hassle-free each month. Consistently paying on time provides peace of mind and avoids late fees or disruptions.