Paying your utility bill to the City of Arlington is an important responsibility as a resident. The city provides essential services like water, sewer, and stormwater management, and relies on customers paying their bills promptly each month. Here is a comprehensive guide to paying your City of Arlington utility bill through the various options available
Overview of City of Arlington Utility Billing
The City of Arlington provides water, sewer, and stormwater utility services to around 5,200 customer accounts. Bills are issued monthly and are based on metered water usage. Payment is due by the 5th of each month to avoid late fees or potential disruption of service. The City offers various ways to view and pay your bill conveniently.
Key features of City of Arlington utility billing include:
- Monthly metered billing for water, sewer, stormwater
- Multiple payment options: online, phone, auto-debit, mail, in-person
- Account management through online portal or mobile app
- Due date by 5th of each month to avoid late fees
- Payment arrangements available for qualified customers
Understanding the billing and payment system will help you seamlessly manage this essential expense as an Arlington resident.
Getting Started with Online Account Access
The easiest way to view and pay your City of Arlington utility bill is by setting up an online account portal. Visit the utility billing department page on www.arlingtonwa.gov and click on “Pay Online.” This will walk you through creating a secure login.
To register, you will need:
- Account number
- Last payment amount
- Last payment date
Once registered you can log in anytime to
- View bill balances
- Make one-time payments
- Set up recurring auto-payments
- View payment history
- Update account and contact info
- Receive notifications
Online access makes managing your utility account fast and convenient on your schedule.
One-Time Payment Options
In addition to the online portal, the City offers several other ways to make one-time utility bill payments:
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By phone – Call 360-403-3421 and follow prompts to pay by credit card using the automated system
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In-person – Visit the Utility Billing office at 238 N Olympic Ave and pay by cash, check or credit card.
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Drop box – Place check or money order payments in the drop box in the City Hall parking lot.
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By mail – Detach payment stub from bill and mail with check or money order to City address.
One-time payments can be made anytime up until the monthly due date. Allow 3-5 business days for mailed payments.
Setting Up Auto-Pay
For hassle-free payments, consider enrolling in auto-pay through the online portal. This automatically deducts your utility bill from a checking account each month.
To start auto-pay:
- Log into your online account
- Click on Auto-Pay Enrollment
- Enter your checking account info
- Select date for monthly withdrawal
With auto-pay, your bill is paid on-time without the need to do anything after initial setup. You can cancel or change your auto-pay date at any time through your online account.
Payment Arrangements and Assistance
If you are unable to pay your utility bill in full by the due date, payment arrangements may be available:
- Call 360-403-3421 or submit the online form to set up a payment plan
- Make the agreed-upon payments by the arranged dates
- Service will not be disrupted as long as arrangement terms are followed
You may also qualify for the Reduced Utility Rates program based on income eligibility. This can lower your monthly water, sewer and stormwater costs.
Reach out to the utility billing department to learn about available payment assistance programs. Communicating about any financial hardship is important to avoid service disruption.
Avoiding Late Fees and Disconnection
To avoid late fees and potential service disconnection, be sure to pay your utility bill in full by the monthly due date, typically the 5th. Here are some tips:
- Set payment reminders to ensure your bill isn’t forgotten
- Enroll in auto-pay for seamless payments each month
- Contact the city immediately if you will be unable to pay on-time
- Pay a few days early if mailing payments to ensure on-time arrival
- Keep your contact information updated so you receive important notices
Meeting payment deadlines is essential as the City relies on this revenue to provide safe and reliable utility services.
Stay on top of your account with timely online payments or auto-debit to prevent late fees or any service interruptions. Communicate with the billing department about payment issues before they become bigger problems. Managing your City of Arlington utility bill does not need to be a chore with the convenient online tools available.
Bottom Line
Navigating City of Arlington utility billing is simple when you understand the options available. Register for online account access to easily view balances and make one-time payments. Enroll in auto-pay to eliminate late or missed payments. Seek payment arrangements if needed to avoid service disruption. Use the right tools and payment method for your needs to seamlessly manage this monthly expense as an Arlington resident.
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Customers with remote read meters can sign up for high water usage notifications on their profile tab.
Creating a User Name gives you access to your account details and some great tools including:
- – View Remote Read Meter consumption data
- – View and Pay your bills online
- – Review your transaction and payment history
- – Analyze and download water and sewer usage
- – Add multiple accounts to your web profile
- – High usage alerts and continuous usage notifications
Before you get started, please have your most recent bill handy to complete the registration form.
Arlington Bill Redesign
What payment methods does the city of Arlington accept?
The City of Arlington accepts the following payment methods Cash is only accepted in person at City Hall. Checks are accepted in person or by mail. Credit Card (Visa, MasterCard and Discover Card) are accepted in person or by phone. On-line Bill Pay you can set-up and manage your automatic payments or a one time payment using this option.
How do I pay a bill in Arlington VA?
Visit the online Payment Portal to pay by credit card or e-check. Call 888-272-9829 anytime to pay by credit card. Arlington’s jurisdiction code is 1000. Note: All credit card payments will be charged a 2.5 percent convenience fee (based on the transaction amount), or a minimum of $1.00, by the service provider.
Where can I pay a water bill in Arlington?
Arlington Water electronic customer service kiosks at 101 W. Abram Street or 1100 SW Green Oaks Boulevard take payments 24 hours a day, seven days a week. A payment kiosk at the East Library and Recreation Center, 1817 New York Ave., is available when the building is open to the public. Kiosk payments include a fee of up to $3.
How do I pay my stormwater bill in Arlington?
Please complete the heat-related payment arrangement form. Delinquent Stormwater Payments: Per AMC 13.12.210, The City of Arlington will be filing a property lien on all stormwater accounts that contain a past due balance of $100.00 or more, effective January 2025. You may pay your bill online at Xpress Bill Pay.
How long does it take to pay a bill in Arlington?
Payment is due within 20 days of the Billing Date printed on the bill. Payments are considered delinquent if the payment is not received by the Due Date shown on the bill. Per the Arlington Municipal Code, a penalty of 5% shall be assessed against all delinquencies.
How can I pay for a permit in Arlington?
All permit fees for Arlington permits can be paid for online through your account in the Permit Arlington customer portal. Note: Online payment is the only option for LDA/Stormwater Permits.